NIRAJ PARIKH MANALAPAN, NJ ***** 732-***-**** adp24z@r.postjobfree.com

PROGRAM/PROJECT MANAGEMENT BUSINESS DEVELOPMENT ACCOUNT MANAGEMENT

Professional with broad experience and extensive knowledge in cross-functional IT project management, methodologies, and techniques; adept at fueling global growth, competitive advantage, and transformative change for diverse industries. Outstanding knowledge of the technical side of business development, market demands and effective organizational structure of businesses.

Hands-on consultant with an entrepreneurial spirit, leading companies to growth differentiation with a record of generating business opportunities and developing lucrative and strategic partnerships.

Business Development professional focused on managing, training, and supporting regional and national teams, and driving organizational growth and profitability for midsize and large global Fortune 500 companies.

Successful at leading organizations through massive growth and major transition, consistently exceeding performance expectations while maneuvering adroitly through acquisitions, divestitures, turnarounds, regional expansion, and industry innovation.

Effective project manager who utilizes proven methodologies and cutting-edge technology to successfully reduce costs, streamline operations and increase productivity.

Demonstrated ability to manage high profile/high value customer accounts. Excellent at fostering and maintaining relationships with key stakeholders (internal and external).

Program Management Project Management Implementation Management Service Delivery Customer Success Manager Account Management Presales Business Development Consultative Sales Product Management Bid/Proposal Management Vendor/Alliance Management Customer Success Management Business/IT Alignment Budgeting & Forecasting Analysis & Reporting Business Process Management Enterprise Content Management Records and Information Management Business Intelligence Analytics Business Process Outsourcing Business Process Transformation Data Analytics

Technical Snapshot: Microsoft 365 Suite, Microsoft Visio, Microsoft Project, Jira, Adobe, SharePoint, Salesforce CRM, MS Dynamics CRM, HubSpot CRM, Concur, Remedy, NetSuite OpenAir, Citrix GoToAssist, EMC Captiva, Hyland OnBase, Kodak Capture Pro, Kofax Capture, IRISXtract

PROFESSIONAL EXPERIENCE

PROJECT MANAGER – PROPOSAL MANAGER INSIGHT GLOBAL @ CISCO MAY 2019 – JANUARY 2020

Development of proactive sales opportunities, sales presentations and customer requested proposals.

Support (RFP, RFI, RFQ), FastTrack and Proactive Sales Campaigns.

Cisco Technology including SD-WAN, SD-Access, Security, DC/V, Enterprise Networking, Storage, Call Center Migration, Multicloud Data Center Migration, Video and Voice Conferencing, WiFi Refresh, etc.

Set-up and facilitate recurring client project status meetings and other relevant engagements.

Collect and highlight risks, gaps, and dependencies.

Key member of the pursuit team, accountable for opportunity success and deadlines

Collect and present the overall pricing with the Account team for Cisco solutions.

Consolidate and format the response into a professional looking and quality document.

Gather and apply standard methodologies including discounting across different sales opportunities.

Aided in increasing Sales team client engagement by up to 30%. Also helped reduce Sales Cycle by up to 25%.

Creation and maintenance of a collaboration and knowledge database providing high quality boilerplate response documentation for Cisco architectures, service offerings and commercial engagements.

Utilization of Salesforce CRM for review of and update sales activity.

PROGRAM MANAGER - SERVICE DELIVERY INDEPENDENT CONTRACTOR FEBRUARY 2017 - may 2019

Responsible for coordinating activities between multiple projects to ensure timely completion within scope, timeline, and budget. Ensuring goals are met in areas including customer success/satisfaction, safety, quality, and team member performance.

Successfully managed client expectations and adhere to their specific project requirements. Maintained client service delivery standards and ensured the team is highly focused on delivering the best outcome for our clients.

Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services.

Implemented and managed changes and interventions to ensure project goals are achieved

Interfaced with IT Management on Infrastructure Projects.

Produced accurate and timely reporting of program status throughout its lifecycle.

Alliance, Vendor, and Partner relationship management. Provide direction and guidance to all vendors and partners.

NIRAJ PARIKH MANALAPAN, NJ 07726 732-***-**** adp24z@r.postjobfree.com

SOLUTION SALES ENGINEER CANON INFORMATION & IMAGING SOLUTION March 2015 - December 2016

Captured and cultivated sales opportunities between $200k - $3M through strategic business development and existing account optimization. Served as subject matter expert (SME) on Canon Enterprise Integration/Imaging Platform offerings for business process automation, procure-to-pay and order-to-cash automation, inventory management automation, records management, print management solutions. Collaborated with marketing and business development teams to strategize on new client opportunities. Interfaced with cross functional enterprise and channel sales teams to aide in driving the expansion of Canon Enterprise Imaging Platform Middleware SaaS and On-premises Solutions.

Developed strategies and aided with RFI/RFQ/RFP, Sales Proposal, Pricing and/or Solution Design documentation.

Assisted and supported sales, marketing, and channel team by engaging in customer facing opportunities.

Spearheaded solution design and integration for ERP applications (e.g., Oracle JD Edwards EnterpriseOne, Oracle E-Business Suite, Oracle PeopleSoft, etc.), which include (Accounts Payable, Accounts Receivable, General Ledger, Purchasing, Procurement, and Warehousing).

SENIOR IMPLEMENTATION MANAGER Pitney Bowes December 2006 - January 2014

Provided leadership and technical solution implementation for large, complex document capture, records and information management, enterprise content management (Captiva, Documentum, OnBase, Kofax, Kodak), business intelligence, customer communication management, and managed print solutions, involving multiple technology partners. Leveraged knowledge and expertise to provide implementation and project management support on all new and existing client BPO/BPM engagements. Developed and managed project plans and work breakdown structures (WBS) as well as maintained project schedules, risk management, change management and budgets. Created documentation and provided system and solution training to customers.

Simultaneously managed multiple high-profile client projects (Financial Services, Healthcare, Pharmaceutical, Manufacturing, Public Sector, etc.) whilst successfully leading diverse project teams within a matrix environment. Facilitated project communications with management, stakeholders, and clients.

Analyzed requirements, led the successful delivery of integrated solutions to customers and provided strategic technical direction to system integrators and solution partners for SaaS and On-Premises solution offerings.

Measure, enhance and improve overall customer experience journey. Also measure and monitor performance against customer expectations.

Participated in vendor screening and selection. Additionally, reviewed and directed IT vendor activities, ensuring performance meets all service level goals.

Cultivate vendor relationship with frequent communications (electronic, verbal and in person). Also served as the lead functional liaison between external vendors and key internal stakeholders.

Experience planning and executing IT Infrastructure projects (servers, network infrastructure, firewalls, desktop PC, scanners, printers, software, etc.)

Worked with customer IT team to determine integration requirements for CRM, ERP, etc. Successfully lead software migration, integration, and implementation.

Engaged with Business Development teams on Pre-Sales activities.

Collaborated with the Proposal Team for creating and responding to RFI/RFQ/RFP’s.

SENIOR SYSTEMS ENGINEER METILINX INC - JULY 2005 - September 2006

TECHNICAL ACCOUNT MANAGER VALARAN CORPORATION - January 2004 - MAY 2005

EDUCATION

Master of Science in Management Information Systems, New Jersey Institute of Technology, NJ

Bachelor of Science in Computer Information Systems and Marketing, Ramapo College, NJ

PROFESSIONAL CERTIFICATIONS

ITIL Foundation (ITSM)

Scrum Fundamentals Certified (SFC)

Certified Six Sigma Greenbelt Professional (CSSGP)

Certified Document Imaging Architect (CDIA+)

Kofax Technical Solutions Specialist - Kofax Capture

Kodak Capture Pro Solution Specialist

EMC Proven Professional – Captiva

IRIS Xtract Professional

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