CURRICULUM VITAE

SONU GUPTA

Room no.***,shiv shakti nagar,turbhe store,navi mumbai,Maharashtra,India 400705 (C) +918********* adp23w@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer service-oriented and competent Retail Sales Associate with 2.5+years track record of success delivering an outstanding and personalized retail experience. Independant worker with high energy &great communication skills.Friendly,outgoing and energetic team player with hard-working and driven nature. Highly skilled in identifying customers' requirements and providing them with the right solutions in a time-efficient and organized manner. Excellent communication skills and a demonstrated ability to work in a team environment. WORK HISTORY

APRIL 2016 Oppo Sales Representative OPPO Mobiles MU Pvt.Ltd Mumbai, Maharashtra

● Responsible for Assigned Sales Target Monthly.

● Assist customers with product selection and queries.

● Goals Set For Centres Month on Month,Maintaining Relationship with Target customers

,customers service,ensuring high rate of return on investment,sales support and sales.

● Maintain good relation with client .

● Maintain and organize store displays to enhance product visibility and expedite product location activities.

● Initiated inventory control measures to sustain stock levels,and helped to order new inventories.

● Investigate customer complaints and provide solutions accordingly.

● Set up store displays and merchandise.

● Operate cash register as and when necessary.

● Handled inventory and stocks.

MARCH 2012-SEPTEMBER 2012 In-Back Office Karvy MUMBAI, Maharashtra

● Insert customer and account data by inputting text based and numerical information from source documents within time limits.

● Compile,verify accuracy and sort information according to priorities to prepare source data for computer entry.

● Review data for deficiencies or errors,correct any incompatibilities if possible and check output.

● Apply data program techniques and procedures.

● Generate reports,store completed work in designated locations and perform backup operations.

● Entered information from important documents into company database with great accuracy.

● Update records and information in the database

● Prepare data for inputting into databases.

● Solved Technical issues in Blackberry Devices.

FEBRUARY 2013-DECEMBER 2013 Vodafone promoter(DRS) Zeus Marco Service Pvt. Ltd. MUMBAI, Maharashtra

● generate and qualify leads.

● prepare sales action plans and strategies.

● Responded to telephone inquiries by providing quality service to customers and associates.

● Achieved daily sales goal by cross selling and promoting additional products and services.

● Collaborated with managers,team members,and vendors to achieve the company's target .

● maintain sales activity records and prepare sales reports.

● Kept customers informed on present promotions and sales via Mail,Phone Call, Massage etc.

● Provided exceptional service to all customers by handling all requests &complaints.

● ensure customer service satisfaction and good client relationships.

● Cash management:Responsible for balancing a cash till and safe and maintaining a consistent drawer count.Responsible for filling and cashing money orders.Trusted by store managers to hold safe key.

● Answered customers' queries and concerns.

● make sales calls to new and existing clients.

MAY 2014-SEPTEMBER 2015 Airtel Bharti Pvt.Ltd. Mumbai Maharashtra.

● generate and qualify leads.

● prepare sales action plans and strategies.

● Responded to telephone inquiries by providing quality service to customers and associates.

● Achieved daily sales goal by cross selling and promoting additional products and services.

● Collaborated with managers,team members,and vendors to achieve the company's target.

● maintain sales activity records and prepare sales reports.

● Kept customers informed on present promotions and sales via Mail,Phone Call, Massage etc.

● Provided exceptional service to all customers by handling all requests &complaints.

● ensure customer service satisfaction and good client relationships.

● Answered customers' queries and concerns.

● make sales calls to new and existing clients.

EDUCATION

2015 High school Education :Oriental Education Society College, Sanpada Complete Graduation in year 2011-2015 at OES Location-Navi Mumbai,Mumbai- 400703

ACCOMPLISHMENTS

● Coordinated efforts with the marketing team and increased sales by 66% in 6 months.

● winner F3 Sales Star In 7th Week Contest in july 2017 From Navi Mumbai Region.

● winner Diwali sales hero contest in october 2016 From Navi Mumbai Region . SKILLS

● Product Knowledge .

● service -minded.

● Able to stand for long Periods.

● Upsell Expert.

● Motivated Seller.

● Goal-Oriented.

● Multitasking

● Negotiation skills

● Inventory Control.

● MS Office Proficient.

● Reliable &Dependable

● Cash Handling

● Relationship Building

● Team Player

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