Customer Service Representative
Resume:
Customer Service Representative
Riviera Beach, FL 33404
***************@*****.***
A Business Professional with 15 years Experience in Customer Service and
Sales.
Sales *Communication *Problem Solving *Marketing
Customer Service * Management * Clerical
Great listener and fast learner
Great Phone etiquette
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
HearUSA - Palm Beach Gardens, FL
October 2021 to Present
Assists with incoming and outbound offered inquiries and/or requests regarding products and/or services;For a Audiologist has sales ability to convert calls to qualified appointments.
Assists customers by providing information while providing efficient and courteous service.
Assists with investigating and resolving routine problems and recognizes when to escalate customer issues.
Assists in scheduling appointments within and out of network providers
Aetna, Well Care,Humana and other insurance providers
Performs simple routine work within area of specialization.
Selects appropriate processes from clearly documented rules, past practices or instruction.
Seeks advice and guidance on non-routine or problem areas from Manager.
BDC Representative
Al Packer Ford - West Palm Beach, FL
August 2018 to September 2021
Answering customers online inquiries for Vehicle's of interest .
Handled all inbound and outbound Sales calls
Setting appointments for customers to come to the dealership.
Able to multitask in a fast pace environment Following up by Email, Phone, Chat.
Experience with Excel,Microsoft,
Able to communicate with the customer professionally while helping them with the buying process and service needs .
Making 80 -100 calls daily
Setting solid appointment's for the customer to come in to the dealership and test drive and or purchase a new car
Customer Experience Coordinator
Qvale Auto Group (Audi Coral Springs) - West Palm Beach, FL
January 2014 to June 2018
Answering customers online inquiries for Vehicle's of interest .
Handled all inbound and outbound Sales call, Setting appointments for customer's to come to the dealership.
Able to multitask working in a fast pace environment .
Following up by Email, Phone, Chat.
Experience with Excel,Microsoft, CRM,
Communicate with the customer professionally while helping them with their buying process and service needs.
making 80 -100 calls daily. Setting solid Appointment's for customer's
Customer Service Representative/Dispatcher
Comcast Communications - West Palm Beach, FL
May 2013 to April 2017
Dispatched techs to provide internet and cable services,
Watching and making sure they reached each job on time .
Talking with customers to ensure we provided the best service on all work orders. Processing orders,
Maintained up-to-date knowledge of customer accounts
Provided assistance to clients
Created customer appointments
Resolved payment and order disputes
Provided excellent technical support
Operated the live chat
Answered phone and assisted customers with changes
Explained products and benefits
Managed customer accounts
Conducted customer service surveys
Resolved customer issues
Booked appointments for clients
Assisted customers via live chat
Responsible for troubleshooting applications
Collected and documented orders
Customer Service Representative
John C Cassidy Air Conditioning - West Palm Beach, FL
October 2011 to May 2013
Responsibilities:
Manage a high volume of incoming calls
Generate and input sales leads
Identify and assess customers’ needs to achieve satisfaction
Schedule maintenance visits, coordinate with Service Manager
Managed customer accounts
Resolved customer issues
Booked appointments for clients
Worked in the inbound call center
Assisted customers via live chat
Collected and documented orders
Responded to inquiries and issues
assigned techs to go to the Homes for services on their air conditioner
Managed customer accounts
Conducted customer service surveys
Resolved customer issues
Booked appointments for clients
Worked in the inbound call center
Assisted customers via live chat
Collected and documented orders
Responded to inquiries and issues
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