Hotels operation.

Mohammed Elkaram

Economics & Business administration

Jordan Amman

***************@*****.***

12th August 1977

+962********* (JOR)

Personal

Skills

Microsoft

Communication

Social Media

Internet

Languages

English (reading &

writing & speak

Arabic (reading &

writing & speak

100%

Career Objective

A creative and inventive thinker, now seeking a new challenge and not afraid to work outside my comfort zone. A motivated team player who consistently aims to push revenue expectations and exceed goals. Possessing excellent communication skills building rapport easily, finding out exactly what clients need and want, presenting them with a wide range of services and solutions. Prag- matic and results orientated, with an excellent track record of achieving and exceeding the standards set out for all projects. I want to develop a career in a fast-moving environment, seeking a position within a company that values passion, positivity, integrity and hard work.

Education

“University of Denver”, USA

Train of Trainer (TOT) Diploma

6th October University Cairo Egypt.

Bachelor of Economic Business administration

Fouad Habib School

Hotel Management Diploma.

2015

2000

1996

French

100%

(April 2018 – July 2019 )

Grand Millennium Amman Hotel.

Amman, Jordan

EAM /acting General Manager

DUTIES AND RESPONSIBILITIES:

Oversee the operations functions of the hotel, as per the Organizational chart. Lead all key property issues including capital projects, customer service and refurbishment.

Prepare a monthly financial reporting for the owners and stake holders. Draw up plans and budget (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment and contracting with third party vendors for essential equipment’s and services. Act as a final decision maker in hiring a key staff. Coordination with HODs for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis.

Manage and develop the Hotel Executive team to ensure career progression and development.

Be accountable for responsibilities of department heads and take ownership of all guest complaints.

Provide effective leadership to hotel team members. Lead in all aspects of business planning.

Yearly budget plans.

P&L monthly reports.

Playing and maintaining important rule in communication between owning company and brand head office.

(September 2016 – March) 2018

SENIOR VICE PRESIDENT DEVELOPMENT AND STRATEGIES

Dubai / Italy

DUTIES AND RESPONSIBILITIES

Parham Ramezani Milan has redefined standards for jewelry design, creating

, statement pieces for a new generation. In my capacity of Senior Vice President. focus is on the following:

Formulate and execute strategy for business development partnerships and the creation of strategic relationships.

Discovery and evaluation of boutiques partnerships, products, innovation opportunities to position the company as a leader in respective product segment. Formulate, negotiate, and execute partnership, joint ventures, cooperative, and licensing agreements.

Plan and manage internal product development process and team. Provides direction and vision and sets performance standards for business unit and team.

Define and execute effective methods to add significant intellectual property, expand portfolio, and improve manufacturing resources through the formation of strategic relationships.

Grow and manage business unit, including hiring and managing team to add capabilities and resources to execute business strategy within approved budget. Identify, evaluate, and manage new business opportunities and marketing initiatives.

Actively and continuously pursue new business to expand organizational growth.

Help identify and develop new products for segments that create value for Partners and the Company.

Acquire new relationships and expand existing relationships. Set up the company financial infrastructure, budget / profit, and loss reports.

( September 2014 – October 2015 )

Signature Hotel Barsha & Signature Inn

CLUSTER HOTEL MANAGER

Dubai, United Arab Emirates.

Signature Hotel Al Barsha is a 4-star hotel located 0.5 km from Mall of the Emirates The hotel is near popular Dubai attractions, Mall of Emirates, Dubai Marina. Jebel Ali Free Zone and Ibn Battuta Mall. In my capacity as Cluster Hotel Manager my responsibilities included the following:

DUTIES AND RESPONSIBILITIES:

Successfully open Signature Hotel Al Barsha with 90 rooms and 5 food and beverage outlets under 90 days from the scratch up to fully operational hotel. Set up brand service standards for the Signature brand. Created marketing and printing guidelines for brand. Concept and design.

SOE’s & FF&E’S for the hotel.

Hotel payroll and manning construction.

Front office / Housekeeping / engineering department preparations. Fully involved Servers / IDS / WIFI and all related IT technicality for setup and opening stage.

Establishing 1st year Budget and 5-year forecast projections. Fully in-charge of all operation aspects.

Permissions and DTCM certification and inspection. Online marketing campaign for the hotel and food and beverage outlets. Chairing the daily briefing & weekly operations meeting with all HOD’s & operations managers.

Maintaining day-to-day operations ensuring that all HOD’s running smooth operation and best practice.

Reporting directly to Board of Directors of the Company. September 2014 – October 2015 Signature Inn, Dubai, United Arab Emirates CLUSTER HOTEL MANAGER

Fully responsible for overseeing the hotel’s grand renovation plan including rooms, food and beverage and public areas.

Ensuring the swift and smooth transaction of the handover process between old and new management.

Applying and enforcing signature standard inherited manpower. Building assessment and technical reports as part of the hand over process. New concept for all F&B outlets with heavy contraction and renovation. Training and development for the inherited manpower. New budget and marketing plans for the hotel increasing F&B sales by 60% in the first 7 days.

Room sales strategy to enhance the ARR by 35-40% and the occupancy by 53%.

(June 2007 – August 2014)

COPTHORNE MILLENNIUM HOTEL,

Dubai, United Arab Emirates.

DIRECTOR OF FOOD AND BEVERAGE

DUTIES AND RESPONSIBILITIES:

Millennium & Copthorne Hotels plc is a global hospitality management and real es- tate

group, with 120 hotels in 79 locations in Asia, Australasia, Europe, the Middle East and

North America with headquartered in London. As Director, my role included: Designing and preparing menus for different restaurants. Hiring of food & beverage and kitchen personnel.

Ordering all kitchen, service, and other operational equipment. Deciding the theme and concept of the restaurants. Constantly liaising with the architect and interior designer of the hotel. Created and implemented the hotel Standard Operating Procedures and Standard Operational Equipment.

Ensuring that HACCP is met.

Establish standards in quality and quantity ensuring its continuation. Ensure food and beverage quality is maintained.

Ensure health and hygiene standards are maintained. Responsible for reducing costs while retaining the high standards of service and de- livery to guests.

Conduct on-going training of food and beverage personnel. Reporting directly to the General Manager.

Maintaining department profit and GOP from day one. Budgeting and forecasting the department budget and F & B marketing plan. Planning for the banqueting sales team under the food and beverage department.

(November 2005 – August 2007)

Jumirah international hotel group Dubai / UAE

FOOD AND BEVERAGE ADMINSTRATION MANAGER

Zodiac training – pro training 2012

Six-sigma green belt – six sigma US – 2011 week -1:2 Budgeting and accounting for non-accountant – emirates academy 2010. PARTICIPATED IN THE 4TH FOOD SAFETY CONFERENCE IN DUBAI 2009. 7 Habits of Highly Effective People, 2006, Jumeirah Bab Al Shams Desert Resort. Appraisal Training, 2006, Jumeirah Bab Al Shams Desert Resort. Food and Beverage Hygiene Certification, 2006, Jumeirah Bab Al Shams Desert Re- sort,

Effective Roistering 2006, Jumeirah Bab Al Shams Desert Resort. Handling Guest's complaints – 2005, Taj Palace Hotel. Excellence Service Seminar – 2004, Taj Palace Hotel. Hospitality Foundation Module – 2004, Taj Palace Hotel. Train the Trainer – 2003 Taj Palace Hotel.

Coordinating, planning, organization, and communication skills; responsible with at- tention to detail, fast learner, making decisions under pressure; energetic, positive thinker, kind, efficient and honest with common sense, pleasant looking, understand- ing confidentiality.

Entrepreneurial spirit.

Persuasive & articulate Relationship Development Influencing skills. Driving license: Yes.

Available upon request.

Personal Skills

Contact this candidate