Francis C. Dodd

703-***-****

adp213@r.postjobfree.com

EDUCATION

Germanna Community College Fredericksburg, VA Graduation: May 2019

Associate of Applied science in Information System Technology, Network Security.

Western Governors University Salt Lake City, UT November 2021 to 2023

Bachelor of Science Cybersecurity and Information Assurance

Certification

AWS Certified Developer- Associate

CompTIA A + CE

CompTIA Cloud + CE

Certified Ethical Hacker (CEH)

CompTIA Security + CE

CompTIA Network + CE

CompTIA Linux + CE

ITIL 4 Foundation

In progress: Splunk, CISA, PCNSA,JamF,CCSP

TECHNICAL SKILLS:

Operating Systems: Windows 7/8/10, Mac & Linux

Software/Tools: Office 365, Office Suite (Access, Excel, PowerPoint, Word), Microsoft Exchange, Druva, OKTA, Splunk, ServiceNow, SCCM, Dell Kace, Google Drive, Virtual machines, Active Directory, Group Policy, VPN, VoIP, Basic HTML/CSS, Python, Java, SQL, OpenVAS, IronWasp, SQLMap, Wireshark, Snort, forensic tools FTK, EnCase, NMAP, MobileIron, Splunk

Concepts: Anti-Phishing, Information Assurance Awareness, EC2, Serverless, Personally Identifiable Information, Risk Analysis, Auditing, Denial of Service, Security Controls, Reconnaissance, Security Frameworks (US-CERT, NIST), handshake, Access Control Lists, ISO, RAID, Footprint, ISMS, Firewall, Teardrop, configuring VLAN, WAN, Scalability, Elasticity, Subnetting, OSWAP, Sox, GDPR

PROFESSIONAL EXPERIENCE

System Analyst Qbase at (Defense Acquisition University) Ft. Belvoir

August 2021 to Present

designing or implementing the correct computer software, hardware, and cloud services to solve business problems.

Responds to and diagnoses problems through discussion with users and hands-on assistance.

Provides on-site and remote support to end-users on a variety of issues.

Identifies, researches, and resolves technical problems

Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh.

Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLA’s

Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project

Partner with Service Desk), Network Services Team and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project

Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project

Performs Moves, Adds and Changes

Responsible for the staging, imaging, and deployment of new desktop/laptop machines and migration of user data.

Choosing and configure the hardware and software of a system

Install And configured Microsoft Exchange server

Perform import and export of Pst. Files within exchange

Brainstorming New ways to add more functionally to system

End User Support Strategic Systems Inc. at (SAIC) Chantilly

December 2019 to August 2021 (Contract)

Responds to and diagnoses problems through discussion with users and hands-on assistance.

Provides on-site support to end-users on a variety of issues.

Identifies, researches, and resolves technical problems

Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh.

Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLA’s

Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project

Partner with Service Desk), Network Services Team and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project

Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project

Performs Moves, Adds and Changes

•Responsible for the staging, imaging, and deployment of new desktop/laptop machines and migration of user data.

•Utilize SCCM 2012 and Orchestrator Runbooks to image and push application packages to new workstations.

•Creating username and password reset.

Computer Technician SmartSource Inc. St. Charles, IL

November 2016 – current (Part Time as needed base)

Installing software and hardware

Maintaining and repairing equipment

Troubleshoot different computer issues

Determining and install appropriate security measures

Configuring computer networks

Configuring switch and access point

Provide technical support

Computer Technician/Educator Counselor Community Systems Inc Fairfax, VA

January 2015– November 2021

Maintaining Therap database, Create new users and password resets,

Provide technical support on-site or via phone or email.

Installing software or hardware, Troubleshoot computer and network issues.

Prepare client files for auditing and participate in ongoing quality control processes.

Develop appropriate treatment/service plans with clients as the means for implementing appropriate services.

Assist clients with attainment of permanent housing, increase of income and access to benefits as needed.

Assist clients in developing monthly financial budgets, housing, and employment plans.

Utilize various counseling and therapeutic techniques to address social, environmental, emotional, and medical problems to assist client’s active participation in program activities.

Maintain up-to-date client records and prepare required/necessary reports in a timely and accurate manner.

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