BUENA MOLINA

Brentwood, CA ***** 808-***-**** adp1yi@r.postjobfree.com

PROFESSIONAL SUMMARY

Licensed Phlebotomist with and hands-on experience in performing venipuncture in clinical settings. Possesses a comprehensive background in strategic planning, business management, team building, and policy implementation.

With over 15 years of retail sales experience directing, mentoring, and producing results in diverse business relationships.

BLS Certified OSHA/HIPAA compliant Dermal puncture Infection control measure Evacuation collection tubes, additives, and order of draw Routine venipuncture procedure with WIS, ETS and syringe methods

Needles, needle safety, and needle adapters Transport and processing of blood and non-blood specimens

Professionalism and empathy Cross-Functional Leadership Bilingual (Tagalog)

EDUCATION CERTIFICATION

Associates of Applied Science (A.S.) Cyber Security Los Medanos Community College – In Pursuit

CompTIA Sec+ Syracuse University In Pursuit

Phlebotomist Contra Costa Medical Career College, Antioch, CA 2020

PROFESSIONAL EXPERIENCE

LabCorp Dublin, CA April 2021 – October 2021

Phlebotomist

Skin punctures for testing purposes from patients of varying ages, including geriatric of varying health.

Perform proper technique venipuncture procedure with WIS, ETS and syringe methods.

Post-puncture patient care and infection control.

Performed daily lab site task including restocking lab equipment.

VA Caregiver Program Brentwood, CA May 2013 – Present

Caregiver

Manage medications and care for patient. Managed day to day scheduling.

Maintaining safety environment for patient.

Metro by T-Mobile Pittsburg, CA May 2017 – August 2020

Retail Sales Associate

Demonstrated product knowledge and customer understanding, offered product upgrades that contributed to increased store profitability and customer needs met; strived for quick complaint resolution.

Pioneered new accounts, conducted offsite presentations and maintained strong growing customer base, trained customers on set-up, operation, and maintenance of mobile phones, tablets, and accessories.

Coached and trained co-workers on devices, customer service techniques and procedures as lead product advocate; collaborated with managers, team members, and vendors to achieve company cohesion.

Cataloged and evaluated customer research market conditions, and competitor data; promoted teamwork, rewarded positive behavior, and encouraged optimism resulting in an energetic quota driven environment.

T-Mobile USA Honolulu, HI May 2009 – July 2014

Retail Sales Associate

Interacted with approximately 30 customers daily, built a strong customer base through personalized product guidance, resolved issues quickly, followed-up on client purchases, and managed small business accounts.

Drove sales from upselling products based on customers past purchases and preferences; assisted in marketing efforts, built rapport with customers by inviting them to special store events and demonstrating products.

Provided crucial business training in self-reliance, spirit to succeed and vital ability to successfully communicate with people from all socio-economic backgrounds resulted in strong client relationships.

Performed daily department tasks including stocking, creating merchandise displays, price markdowns, inventory control, and process transaction; multitasked between assignments and computer applications.

AT&T Honolulu, HI Nov 2007 – May 2009

Retail Sales Consultant

Built client relationships from understanding and answering questions regarding technology inquires, specifications and maintenance of devices, resulting in leads, future business, and maximum productivity.

Assisted with store daily activities and sales goals to include maintenance of equipment, arranged new merchandise with signage and built displays, answered phone calls, and cleaned assigned area.

Retail Sales Consultant (continued)

Coached and developed a team of 25 representatives resulting in increased monthly sales objectives by 10%; resolved customer issues while maintaining a positive and professional attitude to ensure customer retention.

Implemented a comprehensive needs assessment to help recognize the demand for plans and services; executed problem-solving skills to determine solutions for clients in escalated situations.

TCA Wireless Honolulu, HI Aug 2006 – Nov 2007

Assistant Manager

Assisted in the hiring process, trained new team members on wireless products, accessories pricing plans, promotions, and service features up to company standards, motivated employees to achieve their full potential.

Resolved conflicts that arose between or among customer and sales associate, facilitated a positive and comfortable shopping and the working environment resulting in increased sales by 15%.

Responsible for managing advertising and marketing of products and services; activated and troubleshot all wireless devices, maintained sales technical issues and solutions in the database for future analysis needs.

Performed daily opening and closing procedures to maintain store appearance, accountability, productivity, and positive working environment; spearheaded a new program for outside sales events or promotions.

TECHNICAL COMPETENCIES

Software:

Microsoft Office 365, SharePoint, Google Docs

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