Adjunct Lecturer Operations Manager

Tommy Cash

**** **** **** **. • Hernando, MS ****2

********@*****.*** • 901-***-****

CAREER SUMMARY

Results-oriented management professional with 20+ years of multi-site experience. Significant experience in customer service, training design & development, and recruiting. Passionate about creating and nurturing high performance teams using positive energy.

Excellent verbal and written communication skills

Role Model/Leadership

P&L Expertise and Accountability

Take-charge Innovator and Activator

WORK EXPERIENCE

Century Management Inc Memphis, TN 2013 – Present

Operations Manager

Accountable for sales growth, QSC for the customer, and profitability in an assigned group of 18 Operator owned McDonald's restaurants.

Responsible for ensuring that assigned restaurants have a business growth plan and targeted action plan for improvement, and for consulting with and coaching the management team to achieve their plans.

Argonne Capital Group Atlanta, GA 2008 – 2013

Restaurant division of a top-tier investment group with more than 325 restaurants and 10,000 employees

Market Leader, Krystal Restaurants, Memphis, TN

Multi-unit management of 10 restaurants and 50+ managers.

Named Market Leader of the Year —Sales in 2008 and runner up in 2011

Increased EBITDA by more than $2,000,0000 in 4 years

Reduced management turnover by 50% and crew turnover by 75% in three years

The Goodfood Company Memphis, TN 2001 – 2008

$2.3M Waffle House Franchise operating three units in northern Mississippi.

Owner/Operator

Operations Management, accounting, and supervision of 75 employees.

Planned, built, staffed and operated three locations

Awarded Franchisee of the Quarter for local store marketing efforts

Increased Sales and profits for six consecutive years

Captain D’s, LLC (and predecessors) Memphis, TN 1986 – 2001

Quick service restaurant chain with 500+units and $475M in sales in the Southeastern US, under a series of ownership groups, including Captain D’s and TPI Restaurants, Inc.

Regional Director 1996 – 2001

Full P&L responsibility for 25+ units

Decreased food and labor costs by 2 % on average each year

Stabilized the management staff and reduced turnover in the market

Created the foundation for record sales and profitability of the market in 2002

Director of Training 1991 – 1996

Training, design and development for Captain D’s restaurants

Recruiting Manager 1989 – 1991

Nationwide management recruiter for 6 restaurant concepts

TPI Restaurants

Area Director/Manager 1986 – 1989

Full P&L responsibility for 6 units

Awarded Manager of the Year in 1988

EDUCATION

Union University Memphis, TN

Master’s Degree in Christian Studies

Bachelor’s Degree in Organizational Leadership

MAGNA CUM LAUDE

Mississippi Valley State University Itta Bena, MS

Computer Science

OTHER CERTIFICATIONS AND SKILLS

Certified ServSafe® Instructor

VP of the Boys and Girls Clubs - Northwest Ms.

Member of the Rotary International

Instructor Urban Youth Initiative - Leadership Memphis

Adjunct lecturer -Union University - Memphis

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