Customer Service
Resume:
Lawrence Duirden
**** ****** **. *********, *****
***** adp1ww@r.postjobfree.com
Objective: To contribute to a growth oriented company where my skills and experience will be of mutual benefit.
Summary of Qualification:
Mint Dentistry
Dallas, Texas
2019-2020
Insurance Sales Representative- Primarily responsible for managing communications – both inbound and outbound communications with new and existing patients and insurance customers. Utilize scripts and proper phone etiquette to deliver exceptional customer service, answer all customer questions, and resolve any problems.
HealthMarkets. North
Richland Hills, Tx
2014-2016
TeleSales Agent- Facilitated enrollment into health insurance plans via marketplace and non marketplace plans, special enrollments (ACA). Help clients in determining premium tax credit. Medicare, Life Insurance, Dental, Vision, Accident, Cancer, Critical Illness and Disability Insurance.
Connextions Inc.
Irving, Tx
2012-2014
Coach/Team Lead - Communicate goals, provide feedback and follow-up. Monitor performance, teach and support company policies and procedures. Coach, train and provide sales support to the agents.
WalMart
Cedar Hill,
Tx 2010-2012
Customer Service Manager-
● Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges
● Handle communications with customers through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interview
● Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives
● Offer resolutions to complaints and issues concerning customer orders
● Collect information on agents and other staff performance from customers to make judgment on their performance
● Get up-to-date information about all products
● Offer refund to customers when the need arises
● Compile and print customer complaints and suggestions and present them to the appropriate authorities
● Investigate and identify the part of the Walmart that needs improvement
● Coordinate with the management on the initiatives that help improve customer servic
e
● Take advantage of social media as a medium of responding to customer complaint
● Monitor the statistics on supports
● Handle customer concern over the price of a product and the ads
● Offer counsel to customers on their chances of getting a refund for product return
● Work with other departments in ensuring that all customer related issues are attended to.
R&R Brokerage, Inc.
Plano, Texas 2003-2012
Senior Brokerage Manager – Marketing and sales support to field agents. Recruit agents, negotiate sales contracts. Conduct training and seminars. Proactively contact agents to heighten awareness of R&R Brokerage and its affiliations. . Americom Addison,
Texas 2001-2003
Brokerage Manager – Sales support to regional marketing office. Assist the regional sales team in determining product requirement for brokers. Conduct sales and training seminars. To recruit and manage brokers. Support office staff in day to day sales roles. Jackson National Life
Marketing Specialist – Marketing and sales support for area brokerage manager. To supply illustrations and sales literature upon request and handling of sales related questions from brokers. Accreditations and Licenses:
Group 1 and Group 4
Insurance Certified Senior
Advisor
Education: Air Force Technical Training-Fort Worth, TX Lon Morris Junior College-Jacksonville, TX Angelina Jr. College-Lufkin, TX Lufkin High School-Lufkin, TX
Reference – Available upon request
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