TARANJOT KAUR

Email: adp1wt@r.postjobfree.com Phone No:+1-647-***-****

Toronto, ON Linkedin: linkedin.com/in/taranjot-k-59b2b590

PROFILE

A knowledgeable Business Analyst with strong hands-on experience of both Waterfall and Agile methodologies in various areas such as Telecom, Banking, Insurance and Retail, as well as Requirements Elicitation, Business Process analysis, UML modeling, Stakeholder Management and Process Improvement. Possesses excellent oral and written communication skills and confident in communicating with stakeholders at all levels, including complex environments. Demonstrate excellent skills in identifying and documenting business needs and transforming them into stakeholder-satisfying solutions.

SUMMARY OF SKILLS

Business Analysis

Joint Application Development (JAD sessions)

Business Case Development

Defect Management, Software Testing / UAT

Training and Development

Facilitation /Presentation

Team Player

Logical & Interpersonal

Sharepoint

Agile & Waterfall Methodology

Software Development Life Cycle (SDLC)

Configuration and Change Management

M.S Office Suite, Visio, Outlook

Swim lanes and use cases

Communication(verbal/written)

Critical Thinking

JIRA, DevOps

Tableau

Project Management

Business Process Improvement (BPI)

Unified Modeling Language (UML) Use Case Diagrams

Customer service

Analytical & Problem solving

Application Programming Interface (API)

Microsoft Dynamics 365

SOFTWARE TOOLS AND TECHNOLOGIES

Requirements Management Tools (JIRA & Confluence),

Wireframe Tools (Lucid chart, MS Visio)

Business Process Modeling Tools (MS Visio, Bizagi, Balsamic)

Defect Tracking Tools(JIRA) and Structured Query Language (Microsoft SQL),

BPMN, Salesforce.com, Oracle CRM, People soft, SAP, FINACLE

Workforce Management Tools(IEX, Pulse, DOMO), TRELLO, Service now

Office Tools: Microsoft Office Suite (SharePoint, Teams, Word, Excel, PowerPoint, Project, and Access).

PROFESSIONAL EXPERIENCE

Rogers Communication (Sept2019– Present)

Senior Business Analyst

Tasks Performed:

●Actively collaborating with internal and external stakeholders to gather requirements for key business and industry systems transformation projects using a variety of techniques such as interviews, document analysis, workshops, focus groups, surveys, and workflow analysis to effectively understand business issues and user requirements.

●Create and maintain documentation and support controls and quality assurance for key stakeholders and suppliers.

●Identify and support deployment and implementation tasks. Working collectively with Business and IT staff to develop and maintain complete knowledge of product, system, and process capabilities, ensuring accurate communication between IT and stakeholders, technical compatibility, and user satisfaction.

●Track business needs and link to future state design.

●Collaborate with the Product Owner (PO) to create epics and break them down into user stories and writing acceptance criteria in the Behaviour Driven Development (BDD) approach.

●Working with the Project Delivery Team to identify, anticipate, evaluate, manage, and resolve issues and risks related to requirements activities and deliverables.

●Worked with the Product Owner, Project Sponsor and Scrum master to document the project vision and the scope of the project.

●Elicited and documented Business requirements and conducted detailed requirements clarification workshops.

●Effectively acted as a liaison between the Business and Development team.

●Identified and documented process improvement oppurtunities and made recommendations to the stakeholders through process reviews or data analysis.

●Participated in Scrum events such as Sprint planning, Daily Scrum, Sprint review, Sprint retrospective.

●Shown ability to convey complex information and concepts to a variety of audiences, including senior management, to support decision making

●Worked with Business, other business analysts, and the Development teams to create clear, well-documented business requirements, process and data flow diagrams, and key user guides.

●Worked with Business to develop appropriate policies to ensure proper governance of the new processes and solutions.

●Analysis of the impact of the proposed solution across the end-to-end process to ensure that the proposed solution and process are optimized and properly controlled.

●Created use case specifications to outline system functions, Actors, business rules, and data elements for use case scenarios.

●Utilized MS Visio to create business process workflow to document credit approval processing and system interaction.

●Worked on projects to support payments modernization, channels and payments, including payment products.

●Managed and maintained all change request during the project.

●Create and run test scenarios and test scripts at various stages of the project to validate the solution design.

●Facilitate user acceptance testing and support business users in executing the user acceptance testing.

●Working closely with the Development and Testing teams throughout the project lifecycle, driving the User Acceptance Test (UAT) with business users, which includes providing test scenarios and working with the Product Owner to track and prioritize feedback.

TD Bank (Mar2018– Aug2019)

Business Analyst

Tasks Performed:

●Supported Project Manager and the Business in creating business case to ensure that benefits are aligned with strategic and tactical business goals.

●Worked with Business to capture and document requirements (both functional and non-functional) using a variety of techniques such as workshop facilitation, document analysis, sites visits, use cases, scenario modeling, tasks, and workflow analysis.

●Ensured requirements are concise, complete, concrete and clear, and correspond to the strategic and tactical goals of the project and the Business.

●Documented the as-is process by applying various process modeling techniques.

●Designed and modeled the to-be process, performed gap analysis, and identified areas for Improvement.

●Identified high-level solution options for the Business and presented to stakeholders.

●Made sure the business process is aligned with business and IT architecture, challenging where appropriate.

●Reviewed and obtained sign off on solution designs, ensuring business requirements are verified, validated, and delivered.

●Ensured that all requirements and user stories are properly managed in the prioritized backlog.

●Facilitated discussions in the workshops, received Business feedback, and translated the feedback into the business needs of the development team.

●Ensured Business requirements are accepted and approved by the relevant business stakeholders.

●Worked with the Project Manager to create a project plan using MS Project and estimated the work efforts based on the complexity of the requirements.

●Maintained the Sprint and Product backlog using JIRA and Confluence.

●Refined requirements at a sufficient level of detail so that solution architects and application developers can implement the right solution.

●Refined requirements provided in a timely manner into Project Iterations to allow design/delivery to commence.

●Worked with QAs to perform end to end testing and created test plans.

●Triaged defects and assigned tasks to responsible SMEs.

●Managed project scope and traceability of requirements throughout the project lifecycle, ensuring that the requirements were understood by the project team and met by the delivered solution.

●Worked with QA team to provide business input into test strategy, system test plans, system test conditions, and UAT plans.

●Co-ordinated UAT with the Business, obtained sign off, triaged and assigned defect to relevant SME's.

Allstate Insurance (Dec2016– Feb 2018)

Business Analyst

Tasks Performed:

●Stakeholders involved to identify and document requirements.

●Facilitated requirements workshop sessions to clarify requirements, review and sign test scripts, and ensure that requirements are fully tested and met by the delivered solution.

●Worked with QA team to create test plans and test cases for User Acceptance Testing (UAT).

●Created change request forms as needed to ensure that the benefits, impacts, and approvals of all changes are tracked, managed, and communicated to relevant stakeholders.

●Trained end-users and IT support teams to use, support, and maintain applications / solutions.

●Provided all relevant team members Subject Matter Expertise on Business unit and related processes and systems.

●Worked with Project Manager to identify and manage risks, issues, and dependencies.

●Supported the team in resolving any requirements or process related questions.

●Provided the required documentation at all stages of the project.

●Supported the supplier / hardware / software selection process by providing input to the RFI or RFP and assisting in assessing the responses against requirements.

●Supported and reviewed third-party contracts to ensure they were accurate and reflected the business needs.

●Supported PM with post-implementation reviews and incorporating the lessons learned into future work.

●Conducted meetings, workshops and worked closely with Senior Management and other team members.

●Liased with other regulatory agencies to successfully implement office policies and procedures.

●Evaluated the applications for consent to register a new companies according to established compliance procedures.

Canadian Tire (Jan 2015 – Nov 2016)

Junior Business Analyst

Tasks Performed:

Used the waterfall methodology and contributed to the success of the project. Stakeholders were provided with regular updates of ongoing work and estimates of the deliverables. Also guaranteed that all tasks would be completed within the specified time frame.

Worked with Project Manager to lead and facilitate discussions with Business stakeholders and establish scope, business needs, project goals, acceptance criteria, and expectations.

Used BA elicitation methods such as client interviews and discussions to identify the needs of the end users of the website.

Worked with relevant Business stakeholders to understand and define the as-is and to-be end-to-end business processes and solutions.

Decomposed high-level business and user requirements into functional requirements specified at the appropriate level of detail suitable for use by users who need to work on the requirements.

Provided Regular reports to management detailing status, risks, action plans, dependencies, and criticalities.

Supported in testing and implementation of project to ensure that it meets business requirements.

Education

Bachelors in Technology

RIMT, Institute Of Technology – Mandi Gobindgarh, India

Masters in Technology

GNDEC- Ludhiana, India

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