Service Officer Volunteer Coordinator
Resume:
LaToya Brown
Loss Prevention Shrink Investigator
toyalegal@gamil
SKILLS
Ability to operate microsoft computer applications word, excel, powerpoint
Strong communication and organization skills,
EXPERIENCE
Foster Families First, Oakland, CA - Security & Emergency Manager
January 2016- December 2021
●Partnering with managers and staff alike to ensure that all safety and security procedures are implemented
●Assist in leading response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
●Assists in the development and implementation of emergency procedures in events of crisis
●Handles complaints, settling disputes, and resolving grievances and conflicts, or other problematic issues with consumers
●Assist in directing and leading investigations of accidents, thefts, property loss and unlawful activities
●Effectively address security incidents including potential and actual workplace violence incidents per policy as well as conduct testing of the incident response plans
●Recruit, hire, develop and retain candidates who raise the performance bar of the security services organization when needed
●Organization's Security Program meets all Security related requirements set forth by The Joint Commission, CMS, CAL/OSHA, Title 8, Title 22 and Health and Safety Codes (AB508)
●Attended management meetings
●Responded to potential volatile and dangerous situations in execution of apprehensions
●Respond to customer and associate incidents to facilitate first aid and minimize company liability
●Trained security staff associates on policies and procedures and logs management
●Conducted Investigations
Rite Aid Pharmacy, Vallejo, CA- Lead Loss Prevention Specialist, January 3, 2014- March 2016
●Lead Floater throughout Contra Costa County
●Investigations, Apprehensions
●Overseen 6 stores
●Supervised, lead, trained store staff on Asset Protection Programs
●Development Incident/ Theft Reports
●Plainclothes investigation and apprehension of shoplifters.
●Monitor employees and customers for suspicious behavior and conduct bag checks.
●Audit inventory and identify suspicious missing items and/or activities.
●Internal and external theft prevention, and physical security such as alarm, locks, CCTV, etc.
●Document evidence of wrongdoing for police and prepare internal reports
●Overseen quantity control item list, product protection devices, shrink audits and CCTV
●Build cases and wrote proficient theft reports
●Participate in store associate training regarding approved Asset Protection initiatives and workshops
Foster Families First, Inc. Monroe, LA - Volunteer Coordinator/Student Placement- February 2003- January 2009
●Recruit Volunteers (develop volunteer position descriptions and post/distribute them, conduct community outreach to find volunteers, attend community resource/volunteer fairs)
●Screen volunteers (check references, conduct background checks)
●Train and orient volunteers
●Match volunteers with crisis victim
●Regularly check in with volunteers regarding their crisis intervention experience and their victims progress
●Be the initial FFF contact person for volunteers and partnering agencies
●Use database to track volunteers and at-risk families
●Conduct outreach with shelters, transitional homes, schools and school district, and community members to identify students eligible for our services
●Assess our ability to support at -risk families and make appropriate volunteer-at -risk family matches
●Provide ongoing support to volunteer crisis interventionists (provide crisis advice, crisis training and suggestions).
●Assist with annual volunteer recognition
●Regularly assess organizational need and capacity for volunteers
●Conduct program evaluation
●Help maintain adequate levels of school supplies and distribute them at matching meetings and when requested by students or volunteers
●Assist with FFF fundraising and community outreach events
Grambling State University Campus Police- Grambling LA -Community Service Officer Internship
September 2002- November 2005
●Traffic accident investigations
●Received reports of and performs the initial investigations of burglaries, petty theft, found property, missing persons, vandalism and auto theft
●Fingerprint citizens
●Community relations including crime prevention and responding to request for information
●Issues parking tickets
●Ensure Public Safety
●Monitor Surveillance cameras
●Conduct internal and external security and observations of fraud and assets protection
Grambling State University, Grambling, LA - Student
August 2002-2009
●Studied Criminal Justice
●Military Science ROTC
EDUCATION
Grambling State University, Grambling, LA - BS Criminal Justice
AUGUST 2002 - MAY 2005
University of Phoenix, Oakland, CA - MS Criminal Justice and Security
MARCH 2014-DECEMBER 2016
BSIS, Sacramento, CA- Guard Card- 6400415
October 2018-2020
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