R o n a l d M a n a s s e s W i r e

P.O Box ***28 -00100 Nairobi 071*******/078******* adp1up@r.postjobfree.com

CARGO SERVICE & OPERATION/ CLIENT SERVICE

Certified Professional in Logistics in freight and Customer Service offering a 17-years career distinguished by commended performance and proven results.

Extensive background in Logistics generalist affairs, including experience Focus on building, maintaining professional long term relationship with customer. Interacts with customers to gain an understanding of their requirements and to receive feedback. Ensure adherence to company quality standards and customer quality requirements. Utilizes resources to identify and resolve issues in a timely and efficient manner. To apply innovative ideas in areas of assignment in operational methodology to achieve customer satisfaction.

Demonstrated success in negotiating win-win compromises, Communications skills Negotiation skills- Customer Relationship Management Skills. Time management’s skills. Basic accounting skills, Web tracking skills.

LOGISTICS SKILLS

Communication Skills.

Time Management.

Team Work Customer relation

Managements skills.

Training & Development

Employee Relations

Performance Management

Custom liaison-Tactical Communication Skills

Numeric skills Basic accounting.

Strategic planning skills Good interpersonal skills.

PROFESSIONAL EXPERIENCE

CAPRICON LOGISTICS KENYA— NAIROBI, KENYA

Customer Service in freight forwarding and Customs clearance division

ASSISTANT MANAGER, 2015 to June 2020

Recruited to help open new company branch Nairobi, guiding the startup and management of a full spectrum of Customer Service and Customs Clearance Division systems and programs. Worked with senior management to create Operation team and Customer Service, policies and procedures; recruit employees; business development and procurement of orders Key Results:

Utilizes resources to identify and resolve issue in a timely and efficient manner.

Ensure adherence to company quality standard and customer quality requirements

Provide additional service above and beyond the call of duties

To apply innovative ideas in areas of assignment in operational methodology to achieve customers satisfaction.

Ensure correct billing both customer and company overseas.

Ensure shipments are cleared on time and are delay free.

Other administrative duties assigned by the Management.

Follow up on Customer interactions..

Transportation of goods to docks and arrangement of warehousing at port.

(b) Warehousing facilities before the goods are transported to docks.

(c) Booking of shipping space or air freighting and advice on relative cost of sending goods by sea and air.

(d) Arrangement for loading of goods on board.

(e) Equipped with information on shipping lines and freight to different destinations, and various charges payable by exporters.

(f) Obtaining marine insurance policies.

(g) Preparation and processing of shipping documents, Bills of Lading, Dock Receipt,

Export Declarations, Consular Invoice, Certificate of Origin, etc.

(h) Forwarding of banking collection papers.

Page Two

INTRASPEED ARCPRO KENYA LTD— Nairobi, Kenya

To interact with customers to provide and process information in response to inquiries, concerns and request about clearance and forwarding of shipments

Customer Service Executive, 2014 to 2015. Key Results:

Deal directly with customers either by telephone, electronically or face to face.

Respond Promptly with Customer inquiries.

Handle and resolve customers complaints

Obtain and evaluate all relevant information to handle clearance for export of Import shipment for the client.

Manage Customers Accounts

Advise customer accurately and timely.

Ensure timely collection of delivery order for clearance for import shipments.

R o n a l d . M . W i r e

Page Two

KUEHNE-NAGEL LTD— Nairobi, Kenya.

Customer Service Executive Sea freight Department.2012-2014 Nagel

Answer to customer requests.

Focus on building, maintaining professional long term relationship with customer.

Promptly communicate, provide information clearly to customer without any further request.

Interacts with customers to gain an understanding of their requirements and to receive feedback.

Ensure adherence to company quality standards and customer quality requirements.

Utilizes resources to identify and resolve issues in a timely and efficient manner.

Provide additional services above and beyond the call of duties.

To prepare correct billing both customer and company overseas.

Other administrative duties as assigned by Team Leader and Supervisor.

To ensure correspondence regarding customer service is efficiently processed to customer expectations.

To apply innovative ideas in areas of assignment in operational methodology to achieve customer satisfaction.

Follow up on customer interactions

Receive Documents from clients and open file.

Verify documents that they are sufficient for clearance purposes and advice in a timer manner

Coordinate with Mombasa/ Airport/ ICD staff on the clearance of the shipments to obtain the status and requirements on time.

Ensure timely collection of delivery order for clearance

Nov 2010- to March 2012 URGENT CARGO LIMITED

Customer Service Executive.

General Job Description: To interact with customers to provide and process information in response to inquiries, concerns and requests about clearance and forwarding of shipments.

Main Job Task and Responsibilities:-

Deal directly with customers either by telephone, electronically or face to face.

Respond promptly with customer inquires

Handle and resolve customers complaints

Obtain and evaluate all relevant information to handle clearance for export or import shipment for the client.

Direct request and unresolved issues to the designated resource

Manage customers accounts

Keep records of all customer interactions and transactions

Record details of inquiries, comments and complaints

Advice the customer accurately and timely

Communicate and coordinate with internal departments

Follow up on customer interactions

Receive Documents from clients and open file.

Verify documents that they are sufficient for clearance purposes and advice in a timer manner

Coordinate with Mombasa/ Airport/ ICD staff on the clearance of the shipments to obtain the status and requirements on time.

Ensure timely collection of delivery order for clearance

Follow-up custom entries t ensure that they are urgently processed and escalated where necessary

Process requisitions on the files am handling with regards to any payments

Jan 2009- to 2010 April TNT EXPRESS WORLDWIDE -KENYA

Special Service Coordinator

After 1 year was promoted to another depart called Special services

Updating Customers on their status of Shipments on a daily basis for both Import and Export.

Arrange Import collection as per the customer’s request at any part of the world in that where There is no TNT network; we use other agents for pickup.

Handles all Shpt that require Special handling ie DG and Perishable and live science.

Ensures on time pickups of all shipments.

Prepare all shipments for proper dispatching.

Ensure that all shipments booked for various airlines meet individual airlines rules, regulations, and packing policies. And follow up on export procedures efficiently and delay free.

Providing Quotes to the Customers for both import and Export freight. Knowledge of Import declaration Form and Import Entries.

Jan 2008-to 2009 Jan TNT EXPRESS WORLDWIDE- KENYA.

Data Entry in Operation.

Receiving shpt from the courier and checking the Awbs is well filled with sender and receiver, telephone and physical address.

Segregating shpts international and local shpt and ensure that the zip codes are correct for international shpts.

Scanning all international shpt to upload data for easy track and trace.

Capturing data of all the Awbs in the track and trace system.

Label the shpts as per destination details.

Bagging of the shpt according destinations.

Sending pre-alert to destinations

Nov 2004 – to 2007 Dec ARAMEX INTERNATIONAL L.L.C. – DUBAI, UAE

Senior Operations Assistant – International Department

Key Roles & Responsibilities: Out Bound (Export) & In Bound (Import)

Participate in the timely and accurate preparation of adhoc and periodic reports for Operations systems and sources, preparing statistical inputs, charts, and graphs for reports and publications, and coordinating with various Departments and Offices. Perform other related tasks which may be assigned:

Ensures on time pickups of all shipments Risk Management and Damage controlling.

Prepare all shipments for proper dispatching

Ensure that all shipments booked for various airlines meet individual airlines rules, regulations, and packing policies. And follow up on export procedures efficiently and delay free.

Preparation of airway bills and labels for shipments

Working daily on Aramex International LLC “Freight Tracking System” Responsible for all customs clearance/ export documentation Prepare statistical bill for each shipment.

Follow up with customs broker to ensure smooth clearance of all incoming shipments. Ensures the safe delivery of shipment on arrival Clear shipments by use of Dubai trade E-clearance.

Communicating with origin through mail in case of discrepancy in the documents .i.e. invoices or Awbs.Freight data entry for the cleared shipments.

Skills Acquired

Communications skills

Negotiation skills

Customer Liaison – Tactical Communication Skills Customer Relationship Management Skills.

Time management’s skills.

Basic accounting skills Web tracking skills.

1. MS OUTLOOK/WORD: Complimentary to the telephone and client visits this is another major communication tool used internally and externally mainly by emailing, faxing or by Outlook communicator

EDUCATION & CERTIFICATIONS

NORTH WEST AVIATION — Nairobi, Kenya

DIPLOMA IN CARGO SERVICE AND OPERATION, 2001

Activities: Worked concurrently during college as an intern and team Cargo service in JKIA, renamed as Swiss port Cargo Centre.

Freight Logistics Designations:

Diploma in 2001

Certificate in East Africa customs freight forwarding practicing.(EACFP)

Professional Development:

Experience with East Africa community imports and export legislation.

Affiliations:

Member of Kenya freight forwarders Association(KIFWA)

Automobile Association on safety driving (AA)

Computer Skills:

Complimentary to the Telephone skills

MS Office (Word, Excel, PowerPoint, Access, Outlook)

REFEREES

Mr. Victor Mwanga Operation Manager TNT Express Kenya Ltd.

Cell: +254*********

Email: adp1up@r.postjobfree.com

Mr. Joseph Oduor

Operations Manager

Cargill

Cell: +254*********

Email: adp1up@r.postjobfree.com

Mr. George Omollo

Managing Director

Pluto Computers

Cell: +254*********

Email: adp1up@r.postjobfree.com

Contact this candidate