A. SYED RABIYA

E-mail Id: adp1ln@r.postjobfree.com

Ph No.908-***-****

CAREER OBJECTIVE

To secure a challenging position in a reputable organization where I can deliver my skills and constantly upgrade my knowledge and to learn new things. EDUCATION

QUALIFICATION

NAME OF THE

INSTITUTION

YEAR OF

PASSING OUT

PERCENTAGE

B.Sc. (Mathematics) Bharathi Women’s College 2020 8.97/10 (CGPA) HSC

Lourdes Matric and Higher

Secondary School

2017 80.58%

SSLC

Ponnusamy Matriculation

School

2015 91.2%

TECHNICAL SKILLS

Typing

Diploma in Computer Application

Advance Excel

Tally pro

WORK EXPERIENCE

• Worked in HCL TECHNOLOGY PVT LTD Ambattur Chennai.

• Designation: Customer service representative

• Period: Sep 2020- Jan 2022

• Sector: BPO (E-commerce Chat Support)

• Managed variety of Customer’s query and administrative tasks to resolve customer issues quickly, efficiently in friendly manner.

• Handling 60-70 chats per day with duties including signing of new customer, retrieving customer date for login details, presenting product information, special orders.

• Able to research and manage highly frustrated customer to provide comprehensive service to customer to resolve their query.

• Received an average 85% customer satisfaction rating to date and suggested a net tactic to persuade cancelling customer to stay with our Company.Also topper in my team for pitching more number of sale in chat.

PROJECT

Study based on Operations Research and successfully presented a paper entitled Transportation Problem In Our Daily Life in the National Seminar on Advances in Algebra and Analysis NSOAAA 2020 in Queen Mary’s College

ADDITIONAL QUALIFICATION

Successfully completed Banking Financial Services & Insurance (BFSI) in Mazzarello Foundation Educational Trust (MFET)

Participation And Awards

Secured Best student and Subject Pruriency award in Bharathi Women’s College

Actively participated in Math-Exhibit Model (Tower Of Hanoi) held on 11-01-2019 in Bharathi Women’s College.

Participated in the events Ramanujan Day Inter-Collegiate competition) held on 5-3- 2018 in Dharamamurthy Rao Bahadur Calavala Cunnan Chetty’s Hindu College. PERSONAL STRENGTHS

Positive Attitude

Self-motivating and hardworking

Good team Player

PERSONAL PROFILE

Address : No.4/18 Gopala Puram, 3rd Street, Thiru vi ka Nagar, Chennai-82 Date of Birth : 29/09/1999

Gender : Female

Marital Status : Single

Nationality : Indian

Know Language : English, Tamil (Both Read and Write) DECLARATION

I hereby declare that the information furnished above is true to the best of knowledge. Place: Chennai

Date: (A.SYED RABIYA)

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