James R. Kalna **** Ruth Amy Avenue

Westerville, OH 43081

Cell: 614-***-****

adp1hv@r.postjobfree.com

Organizational Improvement and Workforce Development Professional

Leadership - Strategic Workforce Planning – Talent Management – Testing/Assessment – Employee Engagement

Executive Summary

Coordinates national Testing Programs

Internal Consultant to College Testing Needs/Services

Organizational Development

Focus, Alignment, and Integration of Organizational Systems and Environment to Meet Business Goals

Strategic Planning & Execution

Workforce Development Strategies

Quality, Process, and Continuous Improvement

Training Needs Assessments

Training Program Development

Performance Culture – Engaged Workforce

Job Analysis

Competency Modeling

New/Incumbent Hire Screening, Selection, Development Process/Tools

Workforce Performance Management Process/Tools

Relationship/Consensus/Partnership Building

Creative, Innovative Solutions

Drive Results

Accomplished Organizational-Development Professional with 20+ years of experience in project leadership and development, needs assessment, resource identification, process/change facilitation and continuous improvement results.

Skilled Talent Management Professional bringing an organizational approach to leading people by building culture, engagement, capability, and capacity through integrated talent acquisition, development, and deployment processes that are aligned to key goals and strategies of the organization.

Accomplished College Testing Leader building Test Center capacity, volume, revenue and effective partnering with College Academic and Workforce Programs and serving community professionals and employers for their Certification and Talent Management Assessment service needs. Have become the internal consultant to the College for Testing/Assessment needs.

Exceptional Strategic Workforce Planning Skills working with organizations to develop and deliver performance management programs and systems; leadership, supervisory, and individual contributor skills-based training programs as either segmented or strategic workforce improvement programs. Most of these workforce development programs yielded significant dollar savings and/or other metric-driven results. Delivered these programs in public and private environments and in virtually every industry sector.

Excellent Communicator in building partnerships, building trust, influencing stakeholders, working through conflict, developing and coaching others, and writing skills.

PROFESSIONAL EXPERIENCE

Assistant Director, College Testing Services, Columbus State Community College, 2009 – 2019. Develops and oversees the operations, activities and staff of the Department, Regional and Delaware Campuses Testing Centers. Generate Testing Vendor contracts and partnerships bringing additional national tests to the Center to serve College and Community needs. Develop College and Community partnerships utilizing certification and assessment products for their needs. Analyzes and develops operational policies and procedures for the area; develops and maintains departmental budget; supervises staff and student employees, and ensures test vendor and office policies.

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The Community & Professional Testing (CPT) Center subscribes to the National College Testing Association’s Professional Standards and Guidelines and is Ohio’s first Post-Secondary Institution Testing Center to become NCTA Certified (2011). Participated with a small group of Ohio College Testing professionals to create in 2011 Ohio College Testing Association (OCTA) and served as its inaugural President.

CPT aligned its use of Professional Certification Exams and Talent Acquisition/Screening/Selection Assessments as tools to support the strategic approach for student success and workplace transition, college academic program success, and consulting with the community public/private sector on talent management approaches to support their organizational goals. Below is brief summary of this work.

Developed new contracts with ETS, PAN, Pearson VUE, Castle Worldwide, Certiport, etc., to bring various new tests/exams to be offered through the Center. Coordinates national testing programs, acts as liaison for exam vendors, and maintains all vendor contracts. Hires, trains and secures proctors/staff and rooms for exam administrations. Collaborates with faculty/staff on campus to provide testing needed by various departments and imbedding professional certifications within curriculum. Markets testing services to campus and community. Provides assessment/testing support services to Workforce Development Contract Training.

Partnered with many CSCC Academic Programs to imbed Professional Certifications within their programs to strengthen the graduate’s ability to successfully transition to their career and workplace while increasing program student retention.

In six years grew the Community & Professional Testing Center business and capacity to serve from 8 Vendors (890 exams in portfolio) to 29 Vendors (over 5,200 exams/assessments in portfolio) and during this same period grew Revenue from $111,891 and 6,137 Tests Administered to $334,800 and 17,098 Tests Administered

Positioned the CPT to serve many Community Employers for their various Candidate Screening/Selection, incumbent worker development Talent Management needs with Technical and Behavioral Assessments and Professional Certifications (The Kroger Company, Boehringer-Ingelheim, Inc., Franklin International, Columbus Regional Airport Authority, Yenkin-Majestic Paint, Crane, Inc., Emerson Network Power, Columbia Gas/NiSource, West-Ward Pharmaceuticals, Hirschvogel, Inc., Service Employees International Union, etc.)

Training and Performance Improvement Consultant, Business & Industry Training Department, Center for Workforce Development, Columbus State Community College, Columbus, Ohio, 1995 – 2009. Consult with organizations in the creation of strategies that keep organizational and employee performance on track and aligned with critical business goals.

Partnered with the College HR Department as an internal consultant to develop a new Performance Management System including performing a Compensation Study leading to generation of a Broad Banded Compensation System; performing a Job Analysis and Competency Models for the College’s 45 Staff position classifications; creation of a new Performance Appraisal system including new processes and tools built on “employee engagement” constructs; development of customized Behavioral Interview Guides of each position classification; development and delivery of a “Coaching for Performance” skills-based training program for over 100 College supervisors and managers to drive a culture of excellence. Full program implemented in 2009.

Consulted with Diamond Innovations to develop a Talent Management – Pre-Employment Training Program to address their experience of high turnover, over-reliance on temp agency workers, under-prepared and poor fit candidate pool for their high-growth production positions. Performed Job Analysis/Work Profile for their Press Operator position and provided identification of an online Assessment tool matching candidate characteristics and attributes to the position requirements. Created customized Behavioral Interview Guides and trained hiring managers on the use of these tools to strengthen the screening and selection process. Developed a 96-hr Pre-Employment training program for selected groups of new-hire trainees. Supervisors

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were trained on Leadership and Coaching skills critical to their success in driving employee engagement during the on-boarding process. $140,000.00 Total Savings/Gains.

Consulted with Diagnostic Hybrids, Inc. to address Talent Management – Organization and Workforce Development Program to improve their screening and selection process and in developing the talented and skilled workforce required to meet their current production goals and future growth talent needs. Performed Job Analysis/Work Profiling on several key organizational positions, introduced use of Assessment tools to match candidates to position requirements, and provided skill-based training for leaders on Interviewing Skills, Essentials of Leadership, Setting Performance Expectations, Reviewing Performance Progress, and Developing Others. Resulted in getting the right person in the right job, consistency and fairness in hiring/promoting, skilled leaders that can identify, develop, and retain talented employees. Reduced on-boarding process of new hires by 50%, reduced turnover by 10%, and established framework for Succession Planning. $400,000.00 Total Savings/Gains in First Year.

Consulted with American Showa, Inc. to address Workforce Training Program to improve quality and productivity outcomes, increase production efficiencies, and improve customer satisfaction. Developed and delivered a 40-hrs skills-based Analytical Troubleshooting and Problem Solving/Decision Making training program to 30 Engineers, Managers, and Associates. They were taught how to sort and understand large quantities of information quickly to solve problems faster, effectively lead a team to ask the right questions, prove root cause, quickly identify and implement countermeasures, and to create new standard operating procedures based on improvements realized. ASI realized Increased Quality/Reduced Rework and Increased Production Efficiencies with Total Savings/Gains of $2,157,248.00.

Consulted with Kern International, Inc. to obtain ISO 9001:2000 Certification. Delivered a 24-day training implementation plan to address strategic improvements in all operational performance systems to meet requirements to become ISO 9001:2000 Certified. Kern met and surpassed all criteria for their audit and attained the certification by the British Standard Institute (BSI).

Director, Kaplan Educational Center, Columbus, Ohio, 1991 – 1995. Directed central Ohio operations, marketing, customer service, and sales of educational consulting and test preparation services for standardized college, graduate, and professional school admissions and licensing exams. Managed multi-site sales, marketing, and service delivery systems. Received annual recognition of sales performance.

Director of Counseling & Student Development, Sinclair Community College, Dayton, Ohio, 1989 – 1991. Directed departmental staff of twelve and services offering personal, career, and academic advising and assessments to student body. Chaired campus-wide committees on Performance Planning and Appraisal, entering Student Skills Assessments, and negotiated Student Health Insurance Programs.

Associate Dean of Students/Retention, DeVry University, Columbus, Ohio, 1982 – 1989. Developed and coordinated campus-wide strategies and activities that contributed to the creation of a “staying environment”. Developed a comprehensive new student orientation curriculum which became the model for DeVry’s eleven campuses.

EDUCATION

M.Ed., School of Applied Behavioral Sciences and Educational Leadership, Ohio University, Athens, Ohio.

B.G.S., Majored in Psychology, Ohio University, Athens, Ohio.

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PROFESSIONAL CERTIFICATIONS

Certified Professional in Learning and Performance (CPLP), American Society for Training and Development (ASTD)

Human Capital Strategist (HCS) Certification, Human Capital Institute

Lean Manager - Lean Management Certification, Columbus State Community College

Certified Program Planner, The Learning Resources Network (LERN)

Performance Consulting Certification, Dana Gaines Robinson model of Managing Organizational Change to meet business goals

Covey Leadership Certification in “The Seven Habits of Highly Effective People”

Achieve-Global Certified Instructor for Leadership and Management Training

Human Performance Technology Certification from International Society for Performance Improvement (ISPI)

Occupational Personality Testing and Work Profiling Systems Certification from SHL

Competency Design Certification from SHL/CEB

Targeted Selection: Administrator Certification from Development Dimensions International (DDI)

TS Access Work Analysis and Competency Dimension Certification from DDI

Process Management Master Trainer from AQUIP and Lead Enterprises

SHL/CEB Online Competency Profiling Training Certification

Proctor and Test Administration Certifications from PAN, Iso-Quality Testing, Inc., Castle Worldwide, PROV, PSI/Lasergrade, ETS/TOEFL, Pearson VUE, ACT WorkKeys, Comira, ICDL, Pearson/MAT, Certiport, Kryterion, McGraw-Hill/TABE, CLEP, DSST, NOCTI Business Solutions, MSSC, Applied Measurement Professionals (AMP), etc.

OTHER

Community & Professional Testing Center/Columbus State Community College – The Testing Center I developed since 2009 – Website: www.cscc.edu/workforce/test

Serve on CSCC Prior Learning Assessment (PLA) Committee creating policy and procedures

Serve on NCTA’s State and Regional Organization (SRO) Committee dedicated to support the formation of local professional testing organizations

University Systems of Ohio/Talent Development Network (USO/TDN) – Co-Chair State Advisory Board

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