Applicants ID: ******

Immaculate Babirie Alindi

P.O.Box 265**-*****

Nairobi

Tel: +254*********/+254*********,

adp1at@r.postjobfree.com

Marital Status: Single

Date of Birth: 4th July 1989

Nationality: Kenyan

Languages Spoken: English and Swahili

OBJECTIVE:

To work in an organization where my skills will be put into use and as a result sharpened to enhance the productivity of the organization, its goals, achievements and that will allow me to grow professionally.

QUALIFICATIONS:

Knowledge in use of computers

Excellent computer skills (proficient in Ms office)

Excellent customer service skills

Excellent Communication skills

EMPLOYMENT:

May 2021 to Date: Customer Care Representative, Palmsbet kenya.

- Communicating with customers through various channels.(calls,chats,emails), acknowledging and resolving customer's complaints promptly, keeping records of customer engagements on CRM, ensure customers satisfaction by providing professional services across all channels,empower customers with products knowledge and basic troubleshooting where required,ensure all issues are resolved on first time resolution basis where necessary,follow back on feedback on escalated issues, provide insight into issues/challenges faced by customers where relevant for decision.

February 2018 to October 2019: Training and Support Agent, Gamcode Ltd T/A Betin Kenya.

- Training recruited Betin Agent shops i.e the owner, the manager and the cashier on the products offered, how the shop operates, customer service skills, marketing strategies. And ensure that the shop is up and running within the given time frame.

September 2016 to February 2018 : Customer service Representative, Gamcode Ltd T/A Betin Kenya.

-placing bets for customers and receiving payments as well as educating then on the company's products, assist customers in placing bets on the offline system.

September 2015 to May 2016: Call Center Agent, Ison BPO LTD.

-making calls to customers or potential customers to provide education, support troubleshooting and sales information related to products and services.

December 2014 to JULY 2015: Casual Worker, Waitress, dusitD2 Hotel.

-Welcoming customer into the establishment, giving the guests the menu, answering any questions about the available menu, taking orders and receiving payments.

October 2012 to December 2013: Office Administrator, Sound & Pictures Company.

-Booking meetings, welcoming guests, scheduling shoots and recordings, managing Office petty cash and purchasing office supplies.

March 2011 to April 2011: Sales & Marketing Executive, Safaricom Kenya LTD.

-Overseeing clearances sales for mobile phones and related products as well as carrying out awareness for the Wezesha Activation Campaign for Laptops.

October 2010 to February 2011: Relief Accounts Assistant, Uniglobe Fleet Travel

-Responsible for maintaining and overseeing clients` accounts and checking their bookings.

July 2010: Supermarket Attendant, Uchumi Supermarkets.

-Helping clients locate whatever they needed and seeing that the displayed goods were always in order.

December 2009 to January 2014: Volunteer, Dawn After Dusk Foundation.

-My responsibility at the children’s N.G.O where to make house and school visits for the children in the project to monitor their welfare and progress, compile their records on the organizations database, interviewing guardians who wanted their children taken in to the program and counseling the children when bereaved or whenever necessary.

EDUCATION:

December 2009 to May 2010: CRAFT SILICON FOUNDATION

- Certificate in basic computer

February 2006 to November 2009: OUR LADY OF MERCY SECONDARY SCHOOL

-Kenya certificate of Secondary Education

1997 to 2004: PLAINSVIEW PRIMARY SCHOOL

-Kenya Certificate Of Primary Education

REFEREES:

Grace Ngugi,

Manager,

Gamcode Ltd, T/A Betin kenya.

Tel: +254*********

Ronald Nyakweba,

Human Resource Manager,

Ison Bpo Ltd,

Tel:+254*********

Ali Mutusi,

Executive Director,

Dawn After Dusk Foundation,

Tel: +254*********

Email: adp1at@r.postjobfree.com

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