* ** * ******’s CV

CURRICULUM VITAE OF AYANDA NGCOBO

Name: Ayanda

Surname: Ngcobo

ID Number: 930**********

Date of Birth: 1993/09/04

Gender: Female

Citizenship: South Africa

Physical address: 798 21st Avenue

Rietfontein

Pretoria

First Languages: IsiZulu & English

Disability: None

Contact Numbers: 081*******/072*******

E-mail Address: adp19h@r.postjobfree.com

Driver’s License: Code C1 and PDP

EDUCATION

1 Institution: Tshwane University of Technology

Qualification Advanced Diploma: Integrated Communication Description 4th year student:

Communication science and practice IV

Research Methodology

Media and practice

International Relations

Duration: 1 year(2021) Waiting for graduation date TERTIARY QUALIFICATION

1. Institution: University of Zululand

Qualification NDip Public Relations Management

Description Public Relations Management

2 Ms A Ngcobo’s CV

Communication Science

Duration: 2012-2014(Completed)

CERTIFICATES

2. Name of school: Reunion secondary school

Description Grade 12

Duration: 2007-2010

CERTIFICATES OBTAINED

2. Name of Institution: Coursera (University of California, Irvine) Description Project Management: The basics for success, Initiating

&Planning Projects and Budgeting &scheduling Projects Duration: 2019/11/02-2020/06/13

https://www.coursera.org/account/accomplishments/verify/3YYGS5WUU76S, https://coursera.org/share/85959a496135e8fa542e58ea11a27b18, https://coursera.org/share/488eceacc3807096bef3579f3cc17f59 2. Name of Institution: National School of Government (NSG) Description BNG Entry to the public service certificate Duration: 2016/11/14 - 2016/11/18

Employment History

1. Company Name: IT Official Intelligence

Position held: Administration and sales officer.

Department: Administration and customer services

Duration: February 2021-December 2021(Contract ended)

• Developing and maintaining good relationships with team members, Internal and external stakeholders

• Communicating effectively with people from a wide range of cultural and social backgrounds

• Managing own work timely and responsibly

• Managing the research portfolio and new customer list

• Liaise with major customers to satisfy their order requirements and queries to maintain cordial relationships and generate goodwill towards the company.

• Attend meetings on behalf of CEO

• Administrative duties (answering calls, record keeping, filling, report writing)

• Customer presentations (power point and teams presentations)

• Facilitating meetings

• Budget planning

• Processing orders and invoices

• Collection of payments

• Managing the office

3 Ms A Ngcobo’s CV

• Marketing and advertising of products and services (social media)

• Assisting in content drafting for advertising materials

• Assisting with refunding the customers

• Supporting the technical team

• Liaising with business partners and service providers

• Ordering stationery and office supplies

• Petty cash

• Data Capturing

• Booking Travel arrangements

• Handling Multiple projects

• Arranging courier shipments

• Researching clients product preferences

2. Company Name: Van Dyck

Position held: Marketing and customer service officer (Johannesburg) Department: Marketing and sales Department

Year: 2018-2020 (retrenched)

• Managing the Johannesburg Branch

• Responsible for Sample distributions and sales to customers

• Managing the research portfolio and new customer list

• Liaise with major customers to satisfy their order requirements and queries to maintain cordial relationships and generate goodwill towards the company.

• Processing sales service queries

• Direct presentations to customers

• Managing the website and social media (Instagram, Twitter, Facebook and WhatsApp)

• Coordinating meetings with customers

• Preparing presentations for potential customers

• Weekly, Quarterly and Annually reporting

• Planning and organizing branch weekly proceedings

• Problem solving – customer related queries

• Managing customer projects

• Scheduling and organizing meetings

• Managing sponsorship requests

3. Company Name: Van Dyck Floors/Carpets

Position held: Customer Service Officer and Administration Department: Marketing and sales Department

Year: 2018-2020 (Promoted to Van Dyck)

WORK EXPERIENCE

• Rendering Secretariat services for the CEO and directors of the company

• Handling management accounts and Online payments

• Booking flight & accommodation for management

• Office Management and administrative support

• Assisting financial management on a day to day basis

• Ordering office supplies

• Processing marketing PR’s

• Data capturing and compiling documents

• Responsible for filling, Scanning and typing of all outgoing correspondence for the organization.

• Compiling sales reports and Trade references

• Customer relations (Communications and problem solving) 4 Ms A Ngcobo’s CV

• Liaise with major customers to satisfy their order requirements and queries so as to maintain cordial relationships and generate goodwill towards the company.

• Processing sales service queries and orders

• Maintain filing system for all orders and correspondence

• Advise agents and customers on a daily basis of any changes

• Participate in the bi-annual stock take.

• Handling of staff sales and any other job-related queries and assignments

• Responsible for the transfers of materials to the conversion plant into tiles and rugs.

• Order confirmations TBA, reservations (weekly updates)

• Processing invoices for Cape Town Branch

• Processing Claims for customers

• Local & International couriers – Dawn wing & DHL

• Processing of collection Notes for damaged or incorrect orders sent out to customers

• Creating Purchase requisitions and sending to customers

• Updating the Loading schedule on server

• Creating and or deleting Back order allocations on the system (Syspro)

• Updating the Collection table

• Updating and sending clearance list to customers

• Processing sampling notes

• Checking updates on imported products schedules in order to confirm arrival dates with customers

• Including rewards program on purchase orders

• Processing sales and customer services reports

• Order checklist – Maintenance

• Handling Statistics for online Easigrass purchases 4. Name of Department: National Department of Human Settlements Position held: Internship (One year fixed contract) Department: Stakeholder &Inter-Governmental Relations Year: 2016-2017(1 year- contract ended)

WORK EXPERIENCE

• Special Ministerial and Presidential Cases for the destitute families

• Project Administrator (Govan Mbeki awards and ministerial projects)

• Implementing, Monitoring and evaluating Departmental programmes

• Supporting Ministerial and communications unit

• Preparing and coordinating meetings

• Creating profiles for destitute families in need of housing & Visiting the families from all over the country Updating management of progress

• Administration work (writing memorandums, Minutes or resolutions, filling and reports)

• Secretariat

• Assisting Deputy Directors, Directors, Chief Director and Deputy Director General

• Preparing Presentations (Power point) for meetings

• Supporting Provincial Govan Mbeki Awards

• Application Human Settlements housing code

• Supporting four Forums: National Assessment team, National Adjudication Team, National Task Team and Ministerial & Presidential Team

• Responsible for filling, Scanning and typing of all outgoing correspondence.

• Drafting sponsorship letters, sending to relevant people and following up.

• Liaising with internal and external Stakeholders

• Budget planning

• Working long hours to complete tasks

• Meeting facilitating and planning.

5 Ms A Ngcobo’s CV

• Drafting speeches

• Drafting opinion pieces

• Researching special cases beneficiaries

• Conducting research and background checks on Destitute families 5. Company Name: Nematrix t/a The Little Deli

Position held: Administrations & Accounts

Reason for leaving: Company closed down

Department: Sales

Year: 2015-2016(Company closed down)

WORK EXPERIENCE

• Office Management & Administration (Responsible for filling, Scanning and typing of all outgoing correspondence for the organization.

• Tele sales: Answering and making calls

• Advising Management on sales progress

• Handling customer Accounts and Debtors

• Switchboard- answering and directing calls to relevant people

• Collecting Debtors and accounts reconciling

• Invoicing of orders and creating trip sheets for the drivers and different locations

• Creating and maintaining clients list

• Client Liaison-Advising clients of any changes taking place

• Decision making on solving customers problems

• Managing organization records

• Offering solutions to problems

• External sales support

• Distributing pay slips to employees

• Business Administration, (Trade referencing and managing confidential information for the business) SKILLS OBTAINED

Computer package: MS Word, Power point & Excel

E-mails Outlook, GroupWise, Gmail, Yahoo

Software programs QuickBooks, Pastel Evolution, and DOT, Syspro and Slack Video Communication Skype and Zoom

SKILLS

Good Communication Skills (verbal &Written) Interpersonal Skills Attention to details Analytical.

Creative skills Research

PRACTICAL SKILLS

• Critical Skills Team leader

• Writing speeches writing opinion pieces

• People Management Administrative skills

• Time Management Team Player

• Problem solving Multitasking.

6 Ms A Ngcobo’s CV

• Organization Skills Event Management

• Stakeholder Engagements Punctuality

• Presentation Skills Ability to work under pressure.

• Working Independently Managing Branch

• facilitating Report writing

• Project Management Understanding Different personalities REFERENCES

1. Name: Dr Mehran Zerrabini

Department: Van Dyck (Johannesburg)

Position Managing Director (CEO)

Contact Number: 083*******

E-mail: adp19h@r.postjobfree.com

2. Name: Mr. Cyril Khumalo

Department: Van Dyck Flooring/Carpets (Durban)

Position Manager

Contact Number: 068*******

E-mail: adp19h@r.postjobfree.com

3. Name: Mr. Itumeleng Segone

Department: National Department of Human Settlement Position Deputy Director

Contact Number: 021-***-****/083*******

E-mail: adp19h@r.postjobfree.com

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