Lori Drye

Mooresville, NC *****

adp18x@r.postjobfree.com

704-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Walmart - Mooresville, NC

July 1993 to June 2012

Returns, claims, money orders money grams, check cashing, answering phones, all customer issues.

• Processed exchanges, refunds, customer transactions and orders

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

Education

High school diploma

Mooresville High School - Mooresville, NC

September 1982 to June 1985

Skills

• Customer Service (10+ years)

• Cashiering (10+ years)

• Cash Handling (10+ years)

• Cleaning Experience (2 years)

• Typing (10+ years)

• Food Preparation (4 years)

• Food Service (2 years)

• Meal Preparation (2 years)

• Computer Skills (5 years)

• Microsoft Word (1 year)

• Commercial Cleaning (2 years)

• POS (10+ years)

• Data Entry

• Account Management

• Cold Calling

• Technical Support

• Live Chat

• Upselling

Assessments

Customer service — Highly Proficient

April 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Attention to detail — Highly Proficient

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Call center customer service — Expert

May 2021

Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Expert

Front desk agent (hotel) — Expert

May 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a hard worker with open availability. I am very friendly and enjoy working with customers. I have a lot of experience in all areas of retail. I think I would be an asset to any company.

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