Salesforce Admin
Resume:
Nikhath Jahan
***********@*****.***
Summary
Over 5 Years of IT experience with more than five years' experience in the Salesforce.com as Administrator.
Customization, Configuration, Security Access, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support.
Two full life cycles implementation on Salesforce CRM, Force.com platform customizations, involving all phases of SDLC.
Thorough implementation of Salesforce.com Sales Cloud and Service Cloud, Salesforce Customization, Security Access, creating profiles, roles, users, page layouts, email services, milestones, Assignment Rules.
Understanding and implementation of the new salesforce Lightning Experience. In-depth knowledge of CRM business processes like Campaign, Lead, Order, Account and Case.
Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Centre, Chatter App-exchange applications.
Designed various Custom Objects, Custom Fields, Page Layouts, Custom Tabsand Record Types as per the requirements.
Experience in analysing business requirements, entity relationships and converting to Salesforce custom objects, Lookup Relationships, Master-Detail Relationships.
Proficient in designing Custom Formula Fields, Roll up summary, Field Dependencies, Field Updates, and Email generation according to application requirements.
Configured and maintained user security permissions according to organizational needs.
Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals Processes, Workflow Rules, Validation Rules, Reports, Dashboards, Tasks Events
Data migration and integration using Apex Explore and Data Loader. Deployment between the Sandboxes and Production by employing the Change-sets and Eclipse.
AppExchange Applications for integrating with Third-party applications.
Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
Configured, Implemented and administered the salesforce.com platform including Salesforce1 mobile application.
Excellent written and verbal communication skills with effective troubleshooting mechanisms and highly adaptable to different work environments.
Technical Skills:
Salesforce Technologies
SFDC, contract management, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Customer Portal, Apex Data Loader, Roles Profiles.
Documentation Tools
MS Office, MS Visio Pro
Operating Systems
Windows Variants, UNIX/LINUX, MAC OS
Professional Experience:
Reesan Insight Solutions Inc., Chicago, IL
Salesforce Administrator Associate December 2019 - December 2021
Responsibilities:
Designed, set up and maintained Salesforce standard objects and custom objects, while also structuring user roles, security profiles and workflow rules.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards and Reports.
Used Apex Data Loader for migrating records to Salesforce as a backend process
Implemented security settings, object level security, field level and record level security
Extensively used Tab permissions, Record Type and Page Layout permissions
Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case
Configured page layouts, workflows, document templates, record types, & data fields.
Managed ongoing support requests and administrative needs of Users.
Documented Salesforce fundamentals for easy understanding and navigation for business users
Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
Automated business processes using workflows, assignment rules, auto response rules and approval process.
Environment: Salesforce.com,Data Loader, CRM, Outlook, Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case
HSBC Bank, India
Salesforce Administrator January 2013 - July 2015
Responsibilities:
Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit the needs of the application.
Designed and Developed Dashboard to monitor case activities based on geography.
Managed all new user set-ups and deactivation, including following approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.
Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.
Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.
Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.
Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
Developed Lighting Pages with standard and custom lighting components and customized all other application business object settings.
Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
Managed security controls by modifying sharing settings, field accessibility, password policies, session settings and network access.
Environment: SalesForce.com CRM Application Platform.
Tech Mahindra Pro,India
Salesforce Administrator May 2011 - December 2013
Responsibilities:
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi & cellular
Interacted with various business team members to gather and documented the requirements.
Prepared technical documents and implemented the requirements on Salesforce.com platform.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Opportunities, and Campaigns.
Designed, Implemented and deployed the Custom objects, Custom Fields, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.
Documented transactions and support interactions in the system for future reference and addition to knowledge base.
Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
Applied workflow processes, workflow actions and time dependent workflow actions.
Used Apex Data loader for bulk import and export of data.
Integrated Salesforce CRM and other customer relationship management software into support operations.
Submitted service tickets for equipment maintenance requests.
Environment: Salesforce.com platform, Custom Objects, Custom Tabs, Page Layouts, Email Services, Reports, Dashboards
Education:Bachelors of Commerce - Economics and Accounting
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