Civil Engineering Arabic

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January 28, 2022

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Executive Profile

An ambitious and strategic RVP with proven ability to create strong connections with organizational leaders in order to deliver superior levels of satisfaction with guests, team members, vendors, and suppliers through hiring, building, developing and retaining high performance teams that continually growing sales, people, and profit.

OBJECTIVE

A Regional position where I can leverage my leadership skills, passion for people development, and experience to support and enhance excellence in the following areas: Multi-unit leadership development, strategic planning, team member and guest experience improvement, same unit sales and profit growth, new unit growth, the delivery of enterprise initiatives and making a meaningful and positive difference in the communities we serve.

EXPERIENCE

SENIOR DIRECTOR; US COMPANY STORE OPERATIONS; KRISPY KREME JUNE 2017 – CURRENT

Responsible for Krispy Kreme operations in East coast consisting of over $225MM, 100 shops,8 District Managers,300 Managers.

Lead a team of 8 District Managers setting sales goals, developing capabilities and communicating responsibilities to achieve and surpass business goals.

Provide ongoing coaching/mentoring, direction and support to DM team

Drive succession planning and market development to support growth

Develop operation plans, support initiatives, manage execution and measure/celebrates results

Prepare, educate and communicate teams on policies, programs and initiatives

Financial analysis responsibility to drive business results and manage budget expenses

REGIONAL PARTNER OPERATIONS NORTHEAST; RUBY TUESDAY JUNE 2016 – JUNE 2017

Responsible for Ruby Tuesday operations consisting of over $150MM in sales, 73 restaurants, 7 operations directors, 195 managers and over 3000 team members across 5 states in NJ, PA, MD, VA and WV

Source and select operations leaders; from high potential restaurant managers through Operating Partner, to ensure appropriate staffing levels and a leadership team that reflect our commitment to culture and inclusion resulting in taking a market with 24 open positions to staffed within 3 months.

Provide industry leading talent development for Operating Partners and general managers to ensure engaged, agile, and passionate leaders that bring the brand to life in the communities which they serve; resulting in 2 promotions of GM’s to Operating Partner.

Manage facilities contracts and R&M to deliver competitively superior restaurant facilities while meeting budgetary targets

Financial analysis to determine root cause for district and regional level performance in order to drive business results while meeting budgets within the region

Ensure the cleanest and safest environments and ensure compliance to all local, state, and federal health, liquor, and labor codes

Handle all manager involvement and potentially brand damaging guest relations concerns, as well as all ER concerns

Peer Mentor for Regional partners including market visits and developmental projects

DIRECTOR OF OPERATIONS DC, MD, VA; OLIVE GARDEN MAY 2009 – JUNE 2016

Took the role of acting SVP in the absence of the SVP overseeing 80 locations, 9 Director of Operations, and over $200MM in sales. During this time improved Divisional Level performance to achieve top scorecard spot within the North-East Division

Oversaw Olive Garden Region consisting of 9 restaurants $50-$65MM in sales, 1200 employees, and 40 Managers and GMs

Ensured industry leading levels of guest satisfaction, food safety/sanitation, team member engagement, and financial performance

Oversaw and ensured appropriate staffing, scheduling, inventory, and execution of the regional restaurants.

Sourced and identified a diverse group of external talent, while creating a diverse pipeline of internal talent

Personally, handled Human Resources and Guest Relations concerns for all restaurants

Supported enterprise initiatives and tests including core menu and promotional menu testing for the brand and creating and implementing divisional service and performance initiatives that impacted over 180 restaurants

Led Olive Garden’s 1st international franchise restaurant opening in Kuwait City

Mentored and developed leaders resulting in 2 new Directors and over 25 General Manager promotions

GENERAL MANAGER/ TRANINING MANAGER; OLIVE GARDEN APRIL 1999 – MAY 2009

Supported the talent development of front line Team Members, Managers, General Managers

Conducted restaurant visits to ensure training and development programs were executed and impactful

Supported training material and development questions for the greater Philadelphia Division, consisting of over 120 restaurants

Led New Restaurant Opening Process throughout the United States and overseas supporting over 30 New Restaurant

Streamlined and updated NRO process to enhance organizational and operational effectiveness.

Partnered on strategic projects to impact guest and investor metrics.

Sourced, maintained, and managed a team of over 120 team members and Certified Trainers

Elevated restaurant performance through coaching and development to a achieve Diamond club honor for 5 years

*More work History available upon request

EDUCATION

The University of Toledo— B.A. Civil Engineering

Major: Civil Engineering GPA: 3.5 Minor: Economics - GPA: 3.7

SKILLS

Proficient in: Microsoft Office, including: Microsoft Word, Excel, PowerPoint, and Outlook Exchange

Excellent written, communication, and interpersonal communication skills

Strong organization and time management skills to successfully manage multiple responsibilities with little to no direction

Outstanding leadership skills and a strong ability to adapt to all situations

Passionate about the experience and development of others through honest communication, mutual respect, and by holding self and others to the highest of standards.

Speak,read and write Arabic with proficiency

REFERENCES

Shannon Garcia

VP Operations SB

484-***-****

TJ Wolfersberger

RP Operation SB

917-***-****

Kristine Kash

Store Manager SB

717-***-****

Vaughn Clement