Dedicated Senior Process Associate with a background as Travel Expert, Car Parts Expert, Verification Specialist. Knowledgeable in financial statements, month-end reporting, Target fulfillments and special projects. Offering a successful career history of almost three years in Multi-National Companies for Customer Sales and Customer Service Profile. Providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Enthusiastic Service Advisor willing to drive customer service to positive heights by rapport building and understanding their needs.

Senior Process Associate

Envoy Mortgage (North America)

(07-2020 to 03-2021)

• Verified Employment for clients (self-employed, salaried, retired) applied for Mortgage in North America.

• Offered friendly and efficient service to all clients, their employers and Tax preparers, handled challenging situations with ease.

• Carried out day-to-day duties accurately and efficiently.

• Used coordination and planning skills to achieve targets and gather necessary documentation according to schedule.

• Prepared a variety of different written communications, reports and documents to ensure smooth Loan Process.

• Worked flexible hours; night, weekend, and holiday shifts.

Senior Sales and Service Executive

Telligent Support LLP (North America)

(08-2018 to 11-2019)

SALES:

• Pleasantly greeted customers and asked open-ended questions to customer needs as Car Parts Specialist.

• Once we determine the issue with customers vehicle, we provide the right car part with reasonable price.

• Negotiate with our tie up companies/Vendor and buy the part customer needs in a discounted price.

• Suggested add-on services that would be helpful to customers and improve bottom line.

SERVICE:

• Handled customer issues with confidence, polite and calm attitude, empathy and sympathy to provide effective resolution.

• Communicated with customer, mechanic or dealer if they are having issue fixing the Problem.

• Provided customer with shipping information and follow up with the shipping company if any issue as damaged or lost in transit.

• Helped with return, refund, compensation and followed up with customers accordingly until the problem is resolved.

Senior Sales Representative

Aegis, ITPB (North America)

(01-2018 to 08-2018)

• Travel expert for Expedia, Orbitz and Travelocity.

• Understanding customer needs and providing best deals in Hotels, Resorts, Car rentals, Flights, Vacation plans, Convention Hall all over the world.

• Met or exceeded sales objectives on consistent basis to drive team and company growth.

• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.

• Reported sales data to upper management for review.

• Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.

High School Diploma in Science

Teachers Academy Group of Institution – Bangalore

Awarded 3rd Position for Throw ball

Awarded 1st Place in inter-college dance competition

Represented College at the National Poetry Conference

Semi-Finalist for Young-Chef Competition (Junior-Master Chef India)

Profile

Senior sales and Service Representative

PHONE:

+919*********

EMAIL:

adp15m@r.postjobfree.com

ADDRESS:

Chelekere, kalyanagar,

Bangalore – 560043

Reading Books

Travelling and Exploring

Dancing

Kickboxing

HOBBIES

CONTACT

SARITHA KUMARI

SK

Work History

SKILLS

Verbal and written communication

MS Office

Flexible and Adaptable

Excellent people skills

Product and service sales

Exceptional customer service

Good listening skills

Multi-Tasking and adapt to diverse group

Shipment Processing

English

Hindi

Nepali

Kannada

Tamil

Telegu

LANGUAGES

Education

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