Verification Specialist Customer Service
Resume:
Dedicated Senior Process Associate with a background as Travel Expert, Car Parts Expert, Verification Specialist. Knowledgeable in financial statements, month-end reporting, Target fulfillments and special projects. Offering a successful career history of almost three years in Multi-National Companies for Customer Sales and Customer Service Profile. Providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Enthusiastic Service Advisor willing to drive customer service to positive heights by rapport building and understanding their needs.
Senior Process Associate
Envoy Mortgage (North America)
(07-2020 to 03-2021)
• Verified Employment for clients (self-employed, salaried, retired) applied for Mortgage in North America.
• Offered friendly and efficient service to all clients, their employers and Tax preparers, handled challenging situations with ease.
• Carried out day-to-day duties accurately and efficiently.
• Used coordination and planning skills to achieve targets and gather necessary documentation according to schedule.
• Prepared a variety of different written communications, reports and documents to ensure smooth Loan Process.
• Worked flexible hours; night, weekend, and holiday shifts.
Senior Sales and Service Executive
Telligent Support LLP (North America)
(08-2018 to 11-2019)
SALES:
• Pleasantly greeted customers and asked open-ended questions to customer needs as Car Parts Specialist.
• Once we determine the issue with customers vehicle, we provide the right car part with reasonable price.
• Negotiate with our tie up companies/Vendor and buy the part customer needs in a discounted price.
• Suggested add-on services that would be helpful to customers and improve bottom line.
SERVICE:
• Handled customer issues with confidence, polite and calm attitude, empathy and sympathy to provide effective resolution.
• Communicated with customer, mechanic or dealer if they are having issue fixing the Problem.
• Provided customer with shipping information and follow up with the shipping company if any issue as damaged or lost in transit.
• Helped with return, refund, compensation and followed up with customers accordingly until the problem is resolved.
Senior Sales Representative
Aegis, ITPB (North America)
(01-2018 to 08-2018)
• Travel expert for Expedia, Orbitz and Travelocity.
• Understanding customer needs and providing best deals in Hotels, Resorts, Car rentals, Flights, Vacation plans, Convention Hall all over the world.
• Met or exceeded sales objectives on consistent basis to drive team and company growth.
• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
• Reported sales data to upper management for review.
• Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
High School Diploma in Science
Teachers Academy Group of Institution – Bangalore
Awarded 3rd Position for Throw ball
Awarded 1st Place in inter-college dance competition
Represented College at the National Poetry Conference
Semi-Finalist for Young-Chef Competition (Junior-Master Chef India)
Profile
Senior sales and Service Representative
PHONE:
EMAIL:
***********@*****.***
ADDRESS:
Chelekere, kalyanagar,
Bangalore – 560043
Reading Books
Travelling and Exploring
Dancing
Kickboxing
HOBBIES
CONTACT
SARITHA KUMARI
SK
Work History
SKILLS
Verbal and written communication
MS Office
Flexible and Adaptable
Excellent people skills
Product and service sales
Exceptional customer service
Good listening skills
Multi-Tasking and adapt to diverse group
Shipment Processing
English
Hindi
Nepali
Kannada
Tamil
Telegu
LANGUAGES
Education
Contact this candidate