SIDHANT ANGRE

e-mail:adp107@r.postjobfree.com

Mobile: +91-982*******

Synopsis

A highly result oriented, versatile hospitality professional, dynamic manager providing decisive leadership, management and guidance with a proven ability to effectively manage operations in intensely competitive environments.

Strong organizer, motivator and team player with established record of success in identifying new and emerging business opportunities. Talent for making rapid assessment of diverse situational challenges and correspondingly developing and leading the resulting action plans. Areas of expertise in:

Hospitality Operations & Room Management

People Management and Development

Client Management & Relationship Building

Business Development

Strategic Partnerships and Alliances

Thought Leadership

AREAS OF EXPERTISE

Skills and Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Empowers employees to provide excellent guest service.

Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.

Additional Responsibilities

Informs and/or update the executives and the subordinates on relevant information in a timely manner.

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Summary of Work Experience:

Residency Club Pune

F&B service

Nov 2016 till date

Taj Blue Diamond

Industrial Training

April 2016 till July 2016

EDUCATION:

BSC 2nd Year from S.B.E.S Collage Aurangabad.

OTHER SKILLS, HOBBIES AND ACTIVITIES:

Languages : English, Hindi, Marathi.

Computer Proficiency : Microsoft Windows, Tally.

PERSONAL INFORMATION:

D.O.B :18th OCT 1997 NATIONALITY : India

Marital Status : Unmarried

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