Project manager

Delphine POMMIER

Pieter van den Zandestraat, **, 2513 TM Den Haag

(H) 003********** (C) 003**********

********.*********@*****.***

Professional summary

Highly motivated and accomplished Information Management advisor offering over 20 years of cumulative experience, mainly in the areas of data/process management, customer operations, strategic planning and project management.

Inspirational leader and outstanding team player with the ability to lead and develop a brand, cost efficiency and define department strategies whilst contributing towards the company’s goals and objectives.

Previous colleagues describe as a people-person with high negotiator skills, a natural leader and developer, aligning and matching views and priorities, and balancing needs and business vision. Skills

Project management

Business Analysis

Data Management

Process implementation and analysis

Client assessment and analysis

Team liaison

Strong verbal communication

Extremely organized

Computer Skills

MS Office

SAP

CRM

Unix

Html

Vantive

Documentum

knowledge of MS server

Work history

Project management Executive May 2021 – Current job Team for Target

Den Haag, ZH

Coordinating, prioritizing and providing team’ s tasks, according to priorities, including:

* Recording of employees’ hours and bonus points for the payroll handling.

* Registration of the Campaigns ‘ progress per customers for the budget reports.

* Administration of the monthly invoices to clients.

* Handling of the customers incoming requests.

* Calendar Management

* Minutes of meetings

* Organization of meetings

Monitoring of the migration from the current CRM system to the new version:

* Testing of new features.

* Reporting of bugs in the new environment.

* Cleaning of the master data before the import into the new system.

* project control and support

Set up of new campaigns in the CRM system:

* setting up prospects list according to the target groups.

* Creation of the new campaign in CRM.

* Ensure the inbound and outbound in-build communication tools. Planning Team Lead Mar 2020 – Sept 2020

Zein International Child Care

Den Haag, ZH

Coordinating, prioritizing and providing team’ s tasks, according to priorities, including:

* Contracts, applications and visits requests management (Using the Nanny software)

* Rationalization of the data storage structure

* Liaison with the different Care locations in order to smooth processes

* Process improvement

* Handling of the inbound outbound parents requests.

* Calendar management

Key Achievements:

Due to Covid-19 regulations, reorganization of logistic processes Development of procedures to improve quality.

Creation of the outlook structure and data management Senior Commercial assistant Feb 2014 – Feb 2020

DSM Food specialties

Delft, ZH

Responsible for supporting the Account Managers for 3 business Units: Food&Crop France / Cultures France/ Food and Dairy Europa Ownership and active contribution to sales for customer order fulfillment. Supporting the inquiries, per emails or calls, of the bookings of orders till their deliveries. Operational order acceptance and processing. Pro-active role in sales: Supporting the different Business Units to support global sales. Liaison with the different Business Units to support global sales in the quality of Focal Point for Food&Crop and Enzymes solutions, and backing up the Cultures Focal point support developments and sales increase.

Handling of the requests with CRM, SAP and in-house designed databases. Back up on-demand of colleagues in different businesses and languages on demand. Key Achievements:

Development of keys customers loyalties reflecting in sales increases In-depth knowledge of the food industry

Information Management advisor and IT Administrator Jul 2009 - Mar 2013 North Caspian Operating Company B.V.

Den Haag, ZH

Provided technical and functional leadership for the implementation of a Correspondence Database for the Operator, Partners, Contractors and Republic of Kazakhstan. Technical assistance for IT teams, Change Management and Data Migration. Troubleshooting and Support Management. Ensured data compliance with the CDM processes. Functional and technical support. Workshops organization with stakeholders, with a focus on Data Management Process. Document the business needs and control Process delivery. Ensure compliance with legal and regulations. Key Achievements:

Development of key tools to improve business communication, transparency and progresses. Increase of the work efficiency by improving tools and get people trained on the job. Partner Relations Advisor. External Relation Department Jan 2006 - Jul 2009 Agip KCO

Den Haag, ZH

Provided technical assistance for the functional design, operation and maintenance of main communication tools used for correspondence between Operator, Partners, Contractors and Republic of Kazakhstan.Core of the solution run on Petrolink technology. Provided assistance for the AgipKCO Stakeholder Management Process. Coordination/Administration of the Actions Tracking logs following Committee Meeting. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Key Achievements:

Personal development in the field of Data management Implementation of Process improvement program within the department and x-functionally EDI (Electronic Data Interchange) specialist May 2001 - Feb 2005

STERLING COMMERCE

Amsterdam, NH

Led proper administration of customer inquiries by e-mail, managing connections and adjusting EDI files. Accountable for customer calls concerning inquiries about connections and the Multifax program. Creation of X.400 connections.

Analysis and corrections of flat EDI files for Toshiba and Walmart Europe. Responsible for the Harley Davidson customer service desk CSR in German, Dutch, English and French. In charge of the databases, reports and creation of tools for the customer service team. Key Achievements:

Personal development in the field of EDI

Increase of the customers portofolio.

Team Lead for the French CSR May 2000 - Apr 2001

Amazon

Den Haag, ZH

Responsible for the administration of customer inquiries and adjusted the customers' orders and calls escalations.Led the translation in French program for the launch of the Amazon.fr service which encompassed marketing tools translation, go-live testing and release in Production. Developed new process for employee evaluation which resulted in marked performance improvements. Ensured proper mentoring and coaching programs for new trainees. Worked in multi-cultural environments: French, English, and German

Key Achievements:

Increase of my leading abilities

Introduction to project management

Education

High School Diploma: BTS Marketing & Commerce

ISCT Groupe PIGIER

Baccalaureate in Economy

Lycée Emile LOUBET

Master in Marketing

ISCV – CNAM

Languages

French: native language, English: fluent, Dutch advanced, German: intermediate References

Available upon request

Contact this candidate