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Customer Service Field Manager

Location:
Reisterstown, MD, 21136
Salary:
75,000
Posted:
January 25, 2022

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Resume:

Micah Lowry Sr ***

Cherrystone Ct

Reisterstown, MD 21136

Phone: 443-***-****

PROFESSIONAL

GOAL

Obtain a challenging position within a customer service environment offering opportunity for professional development.

EDUCATION

Woodlawn High School, Baltimore, Maryland

EMPLOYMEN

T

2008- Present Century Cleaning LLC- Independent Contractor, Owner/ Carpet salesman/Technician,Installer and Driver

● As a carpet technician and owner of a cleaning business,I sell carpet by presenting sample boards to customers at their residence

or business.In addition I also provide carpet and upholstery cleaning services at commercial and residential properties as well.

Feb 2017- April 2018 Iron Mountain- CDL B Driver

● Service and communicate with our Shred customers by performing their Shred Service delivery program

● I Interface with Iron Mountain customers on a daily basis. Verbally communicate details and information to customers and service the customers’ needs in person

● Operate vehicles such as mobile shred units and straight trucks in order to service the customers in a timely manner while observing all laws and Iron Mountain safety rules.

● Properly use and maintain the Driver Scanner while servicing customers

● Transported shred bins and consoles to and from specified points within the region’s territory. Perform emergency/priority requests and any other customer requests requiring transportation.

● Operated under specific detailed instructions; refers changes in schedule or problems to supervisor.

● I Observed traffic and parking regulations and make daily inspection of assigned vehicle to insure proper maintenance is performed. Clean and service vehicle; perform minor maintenance or make minor adjustments as necessary. Report abnormal conditions requiring repair to vehicle. Maintain all equipment associated with delivery/pick-up including carts, cases, skids and two wheelers.

2013- September 2014 Nestle Waters- Route Delivery Driver/Salesman

● I serviced all routed customers, provided pre-ordered products and to 'up-sell' additional products of interest and effectively serviced all customers in a safe and productive manner.

● Delivery day entails an average of 40-70 stops per day servicing residential, retail and commercial customers.

● The primary role of the RSR is to effectively service all customers in a safe and productive manner. Desired candidates have highly-developed interaction skills and demonstrate a commitment to providing exceptional customer service.

● CDL Class B Driver

2000-August 2013 All Pro Quality Cleaning -Sales Associate/ Carpet Technician & Installer, Field Manager/Driver

● Drove daily and operated a GPS

● Maintained and encouraged customer satisfaction.

● Cleaned and Installed carpet to customer satisfaction

● Maintained schedule and dispatch routes to technicians daily.

● Supervised and motivated employees.

● Lifted Equipment over 70 pounds

1999-2000 UPS, Burtonsville, Maryland Loader

● Loaded packages on UPS trucks daily.

Skills:A closer!High-energy, reliable, enthusiastic,experienced skilled salesman.Very dependable individual who excels in challenging and competitive environments. CDL Class B Driver References Furnished

upon request



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