Flight Attendant Qc Manager
Resume:
Maria Cruz
Amsterdam NY *****
*************@*****.***
SUMMARY: Outgoing individual with over 15 years of customer service experience. Completing tasks in a timely manner is a priority. Self-assured to work independently, yet efficient as a team-player. SUMMARY OF QUALIFICATIONS:
● Fluent in Spanish
● Experienced at handling all levels of business
● Friendly and cheerful personality
● Organized, responsible and productive
EDUCATION:
International Air and Hospitality Academy Vancouver, WA. March,2013 to July 2013
Airline/Travel Specialist Diploma Honor Roll Perfect Attendance
● Overview of Flight Attendant protocol, duties, terminology and passenger safety procedures
● Developed professionalism in customer service skills and abilities
● Knowledge of domestic and international city, airport and airline codes
● Extensive exploration of aircraft safety and procedures
● Experienced on a simulated Apollo Reservation System
● Fare construction in domestic ticketing and related ticketing forms, 4-flight tickets, special service tickets, MCO’s and excess baggage charges
● Trained in the many intricacies of cost effective itinerary planning
● Airport operations involving ticketing, ramp operations, oversold, canceled, delayed flights, public address announcements and simulated ticket counter practice WORK EXPERIENCE
Warehouse / CTDI December, 2014 to July,2020
Orlando, FL
● Run diagnostic test on cable boxes
● Make and document decisions on test variation(s) abnormalities and reporting those items to the QC Manager or Group Leader/Supervisor
● Maintain a safe working area and ensure equipment is properly maintained
● Perform other duties as assigned by supervisor
● Shipping and Receiving Department, Pallet Builder
● LPID,EOL and Inventory
Beautician Orlando, FL November 2010 to
Present
Self Employed
● Consulted Clients on new haircuts and new hair treatments
● Provided safe instruction on new products
● Performed haircuts, hair coloring and styles
● Advised on haircuts according to age and the shape of the face
● Handled chemicals according to specific instructions La Quinta Inn and Suites May 2008 to October 2010
Virginia Beach,VA
Housekeeping
● Cleaned lobby and public areas of the hotel, shampoo carpets, cleaned and organized beds bathrooms
● Attend guest with needs or questions they may have.
● Attended other duties as requested by management Child Care Amsterdam, NY June 1996 to April 2008
Nanny
● Provided care for three young children ages 2 month old to 10 years old
● Organized activities for the children such as movies, art and outings
● Transported children to school and back home
● Prepared healthy meals and snack
ACCOMPLISHMENTS:
● Managed own business for over 15 years
● Cosmetology Diploma
● Attended International Air and Hospitality Academy
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