Maria Cruz

Amsterdam NY *****

***- ***- ****

adp0uu@r.postjobfree.com

SUMMARY: Outgoing individual with over 15 years of customer service experience. Completing tasks in a timely manner is a priority. Self-assured to work independently, yet efficient as a team-player. SUMMARY OF QUALIFICATIONS:

● Fluent in Spanish

● Experienced at handling all levels of business

● Friendly and cheerful personality

● Organized, responsible and productive

EDUCATION:

International Air and Hospitality Academy Vancouver, WA. March,2013 to July 2013

Airline/Travel Specialist Diploma Honor Roll Perfect Attendance

● Overview of Flight Attendant protocol, duties, terminology and passenger safety procedures

● Developed professionalism in customer service skills and abilities

● Knowledge of domestic and international city, airport and airline codes

● Extensive exploration of aircraft safety and procedures

● Experienced on a simulated Apollo Reservation System

● Fare construction in domestic ticketing and related ticketing forms, 4-flight tickets, special service tickets, MCO’s and excess baggage charges

● Trained in the many intricacies of cost effective itinerary planning

● Airport operations involving ticketing, ramp operations, oversold, canceled, delayed flights, public address announcements and simulated ticket counter practice WORK EXPERIENCE

Warehouse / CTDI December, 2014 to July,2020

Orlando, FL

● Run diagnostic test on cable boxes

● Make and document decisions on test variation(s) abnormalities and reporting those items to the QC Manager or Group Leader/Supervisor

● Maintain a safe working area and ensure equipment is properly maintained

● Perform other duties as assigned by supervisor

● Shipping and Receiving Department, Pallet Builder

● LPID,EOL and Inventory

Beautician Orlando, FL November 2010 to

Present

Self Employed

● Consulted Clients on new haircuts and new hair treatments

● Provided safe instruction on new products

● Performed haircuts, hair coloring and styles

● Advised on haircuts according to age and the shape of the face

● Handled chemicals according to specific instructions La Quinta Inn and Suites May 2008 to October 2010

Virginia Beach,VA

Housekeeping

● Cleaned lobby and public areas of the hotel, shampoo carpets, cleaned and organized beds bathrooms

● Attend guest with needs or questions they may have.

● Attended other duties as requested by management Child Care Amsterdam, NY June 1996 to April 2008

Nanny

● Provided care for three young children ages 2 month old to 10 years old

● Organized activities for the children such as movies, art and outings

● Transported children to school and back home

● Prepared healthy meals and snack

ACCOMPLISHMENTS:

● Managed own business for over 15 years

● Cosmetology Diploma

● Attended International Air and Hospitality Academy

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