DAPHANE JACKSON

*** ******** ****

Upper Marlboro, MD 20774

Cell: 240-***-****

E-mail: adp0tv@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Shine Early Learning Head Start

ERSEA INTAKE SPECIALIST October 2019 - February 2020

Administrative Assistant

Assured that the program maintains full enrollment serving the community’s highest need children.

Understand the Eligibility, Recruitment, Selection, Enrollment and Attendance (ERSEA) Head Start Performance Standards and accurately implement at all times.

Provided Administrative support to the Deputy Director of Head Start Services and to the overall program.

Initiated and coordinated the administrative functions required in effective implementation of administrative policies of the program.

CDI HEAD START January 2017 - August 2019

Administrative Assistant/Secretary

Responsible for the day to day operations of the office as it relates to administration including opening the office, answering phones, receiving packages, and receiving parents.

Meet with Program Director every morning as it relates to daily operations in all aspects of program administration as required.

Responsible for training all new employees on laptop computers.

Responsible for assigning email passwords and distributing laptop computers, cell phones and broadbands to new employees.

Assisted Program Director in duties of policy and procedure updates.

Implemented a system for record keeping of cell phones, laptop computers and broadbands for Home Visitors and Family Advocates.

Produced a monthly CDI Head Start Newsletter for managers, staff and parents.

Produced correspondence, reports, meeting minutes, and agendas for Policy Council, management and staff meetings.

Provided word processing support for Program Director and Managers.

Supported Policy Council meetings, Health Services Advisory Committee and other committees in preparation, reproduction, dictation, distribution and recording of meeting agendas, minutes,

reports and other information.

Provided support for staff meetings, trainings and other events as requested by the Program Manager.

Ability to handle multiple tasks and to work with outside agencies; accurately enter and transmit information within established timelines; communicate effectively both verbally and in writing and

work well with others in a team environment.

Ability to represent Head Start/Early Head Start positively to the community and with parents and families at all times.

Ability to learn and manage CDI Head Start office management systems.

Assisted Program Manager, managers with spread sheets, and data entry as needed.

Assisted Human Resources with hiring, training and orientation.

Responsible for setting up trainings and meetings.

Responsible for office inventory and ordering supplies.

COVINGTON & BURLING, LLP September 2012 - December 2016

Records Coordinator

Worked closely with the Records Sr. Manager to improve overall efficiency and effectiveness of departmental policies and procedures, systems and technology.

Supervised, and helped develop records staff of 10 people.

Provided training, troubleshooting, and orientation for the DC office, and via computer remote to other offices new hired legal assistance, paralegals, other Firm employees, and Records staff

on (ARM) Autonomy Records Manager and (ARM) Web-base.

Responsible for giving (ARM) Autonomy Records Manager access to Firm employees.

Supervised 4 Records Analyst with attorney disposition and departure files.

Managed attorney active and inactive records; and create Excel reports for attorneys.

Maintained good customer service and working relationships with lawyers, legal assistance, and staff regarding retrieval and management of records, as well as meet deadlines in a timely

fashion.

Worked with staff concerning inactive records and information management issues.

Allocated file drawer and case room space.

Worked closely with other information and records personnel in other offices.

Maintained confidentiality of records at all times.

Performed other duties as assigned by Sr. Manager.

Possessed consistent timely and regular attendance.

Other responsibilities included, but are not limited to, daily handling of task requests and incoming departmental phone calls creating barcode file labels, writing memos, departmental backlog

support when required, and coordinating monthly pickup of over 400 boxes of attorney files for off-site storage.

XEROX Corporation, Washington, DC July 2011 – September 2012

Account Associate, Contractor

Hogan Lovells, LLP (Washington DC)

Responsible for coordinating staff task work-flow.

Worked closely with the Records Supervisor to improve overall efficiency and effectiveness of departmental policies and procedures, systems and technology.

Conducted thorough review of files to be released to other counsel pursuant to client release letters.

Handled vault wills (estate planning files), including authorized release of files to clients and employees.

Responsible for troubleshooting and providing training of Autonomy Records Manager (ARM) software to staff and firm employees.

Provided day-to-day support to firm attorneys, assistants, and other support personnel as requested.

Provided training to departmental contractors on the use of FileSurf Records Management (former records management

software), and later ARM Autonomy Records Manager system.

Assigned file space for all attorneys, including assignment of case rooms for document productions.

Responsible for daily maintenance of the firm employee profiles as listed in the records management software.

Other responsibilities include, but are not limited to, daily handling of task requests and incoming departmental phone calls, creating

barcode file labels, departmental backlog support when required, and coordinating monthly pickup of over 400 boxes of attorney files for off-site storage.

HOGAN LOVELLS, US, LLP October 1997 – July 2011

Records Coordinator

Supervised Record’s Department staff in supervisor’s absence.

Coordinated the day-to-day activities of the staff.

Day to day maintenance of records management software.

Reviewed files for release to other counsel and/or to be returned to clients pursuant to authorized release letters; prepared transfer letters; maintained vault wills and estate planning files.

Provided training on FileSurf Records Management software and assisted firm personnel with issues/problems related to records management software.

Coordinated and assigned file space for all attorneys; including assignment of case rooms for document productions.

Provided day-to-day support to attorneys, assistants, and other firm personnel.

Conducted new employee orientation regarding department procedures.

Assisted the department supervisor with staff evaluations.

Supported department when workload required additional coverage.

Worked closely with the department supervisor to improve overall efficiency and effectiveness of departmental policies and procedures, systems and technology.

Other responsibilities included, but not limited to, coordinating and assisting staff with daily tasks, prompt handling of telephone requests, creation of files, filing, updating records management

database as necessary, and generated labels for assistants.

Hogan & Hartson, LLP August 1997 - October 1997

Data Entry Clerk

Completed data entry of over 10,000 offsite transmittal forms from previous records management database and entered new data on a daily basis.

Telesec Temp Agency May 1996 – August 1997

Data Entry Clerk

Hogan & Hartson, LLP

Performed data entry of over 10,000 offsite transmittal forms from previous records management database.

Daniel, Mann, Johnson & Mendenhall August 1987 – May 1996

Secretary/Purchasing Officer

Daniel, Mann, Johnson & Mendenhall May 1986 - August 1987

Receptionist

ACCOMPLISHMENTS:

Trained new employees and staff in other Hogan Lovells offices on proper use of (ARM) Autonomy Records Management software.

Train new employees and staff in other Covington & Burling offices on proper use of (ARM) Autonomy Records Management software.

Responsible for the rollout of the Records department (RTT) Records Tasks Tool for the Covington & Burling DC and New York offices.

Assisted with writing Records Departmental Procedure Manual at Hogan Lovells (2011). Assisted with writing Assistant Orientation Manual at Hogan Lovells (2006).

Assisted with bar-coding all attorney offices, file rooms, file cabinets and secretarial stations in the Hogan Lovells DC office.

Handled conversion, importation and clean-up of over 365,000 records from previous database into FileSurf software at Hogan Lovells.

Reorganized departmental procedure, daily operations, and structure to include the hiring of additional staff members at Hogan Lovells.

Medication Administration Certificate

SKILLS:

Over 20 years of Records experience

Over 17 years as a Records Coordinator

Over 20 years of Office Administrator

Formally trained and exceptionally proficient in: (ARM) Autonomy Records Management, FileSurf Records Management, IManage, Desksite, Microsoft Office, RecordMate 2000

Grammar and Proofreading Skills

Microsoft Exel 7.0

Microsoft Excel 2017

Microsoft Windows 10

Type over 95 plus WPM

ChildPlus Database

Extranet

Company Newsletter

Knowledgeable of Word and of Excel spreadsheets; Internet research, Outlook E-mail to scan and transmit data.

Ability to communicate ideas and instructions orally and in writing.

Ability to speak, read and write English well enough to understand and be understood by others.

Contact this candidate