Customer Service, fast paced, problem solving, hard worker
Resume:
Marcela Gonzalez **** Jefferson St.
N Las Vegas
adp0ss@r.postjobfree.com
EXPERIENCE
Charlotte Russe, 4300 Meadows Ln — Cashier
June 2015 - May 2017
-Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers. Pizza Hut, 3101 Las Vegas blvd — Cashier/server
June 2017- August 2018
-Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
-Educated guests on daiy specials, and menu offererings such as appetizers, entrees, and desserts.
-Recorded orders and parterned with team members to efficintly serve food and beverages.
The Hilton, 1610 Lake Las Vegas Pkwy — Housekeeper August 2018 - July 2019
-Dusted and vaccumed assigned rooms, wiped baseboards, removed scuffs and marks and cleaned mirrors, toilets, sinks, showers, tubs, and marbles floors daily.
- Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent ilness.
-Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Collected trash from premises and removed to designated areas to SKILLS
-Focused and
detailed-oriented
-Customer Service
-Cash handling accuracy
alleviate bad odors.
GoldCoast Casino, 4000 W Flamingo Rd, Housekeeper
July 2019- december 2019
-Completed cleaning tasks while spendng majority of day walking, twisting, bending, pushing and keeling to get job done.
-Cleaned room to satisfaction of guests daily.
-Replenished hotel amenities such as drinking glasses and writing supplies.
-Follwed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures. EDUCATION
Rancho High School, 1900 E Searles Ave. — High School Diploma
August 2011 - June 2015
College of Southern Nevada, 3200 E Cheyenne Ave
September 2015 - June 2016
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