Jennifer Rodriguez-Knox

PERSONAL PROFILE

I have years of experience doing clerical, customer service, and administrative assistant/receptionist duties. I am a certified and efficient typist, and I have ten years experience working in a professional setting doing office/clerical work. I work well in answering phones and greeting and assisting customers while positively representing the company I am working for. I have developed excellent customer service and communication skills, and I work well in fast paced environments. I also have experience with QuickBooks, and have worked as an accounts payable/receivable clerk.

RELEVANT EXPERIENCE

Stay at Home Mom/Homeschooling

1/1/2017 – Present Day

Phone Recruiter/Receptionist

Plaza Research – Houston, TX

10/2015 – 2/2016

As a Phone Recruiter and Receptionist at Plaza Research, I called and screened prospective clients for consumer research studies, followed up with the clients to confirm they were going to participate in the research study, made copies, faxed forms, did light data entry, and worked as a relief Receptionist throughout the week. I also ordered and restocked the office supplies and kitchen items.

Administrative Assistant/Receptionist

Ultimate Staffing – Houston, TX

10/2012 – 11/2013

I worked at the American Heart Association as a temporary Administrative Assistant for the 2012 Houston Heart Walk. Some of my duties included: answering the phone, answering any questions that people involved with the Houston Heart Walk might have about the event, filing, making copies, putting together Heart Walk packets, making and distributing labels for fundraising, receiving and counting monies that came in from fundraising and donations, inputting the money on an excel spreadsheet, calling local businesses for donations, and I would update or make minor changes to the Houston Heart Walk website using the Black Baud (Kintera) program that I was briefly trained on. I also worked at the reception desk from time to time as a relief Receptionist.

Receptionist/Accounting-Filing Clerk

Air Starter Components – Stafford, TX

03/2012-06/2012

I answered the phone and directed the calls to the correct extension, greeted customers and visitors, filed, invoiced sales orders, ran credit card payments, mailed out the invoices for payment every morning, pulled paid invoices and filed them away, ordered supplies, received and distributed the mail, and I performed other miscellaneous office duties as needed.

Telemarketing/Accounts Receivable Clerk

Xpress Business Products – Houston, TX

12/2010 – 02/2012

As an Appointment Setter I called local businesses to set appointments for our sales representatives to meet with the decision maker. As the Accounts Receivable Clerk I used Quick Books to manage all of our customer accounts by contacting the past due customers via e-mail or by phone and notating their accounts, mailed out statements every Friday, faxed or e-mailed invoices to the customers when they requested them, faxed or e-mailed credit memos when they were requested, answered calls that were directed to me, and I kept all of the files organized. At one point I was in charge of the entire accounting department and I performed the Accounts Payable duties as well. I cleared all of the check payments that came in daily, ran the credit card payments and cleared them as well, and made the bank deposits. I also received and distributed the mail.

I paid all of the bills to our vendors, talked with vendors and apartment managers on the phone, received the mail, maintained the files, faxed documents, made copies, used the mailing machine, ordered supplies, and performed other miscellaneous office duties.

Appointment Setter

Ron Sullivan’s Accounting Firm – Houston, TX

06/2004 – 10/2004

I called local businesses in order to set an appointment for our representative to meet with the decision maker and discuss using us for their accounting needs.

Administrative Assistant

Cambridge Montessori School – Sugar Land, TX

12/2001 – 11/2003

I greeted parents and their children, answered any questions the parents or teachers might have, answered the phones, received tuition, made copies, made grade-level enrollment packets and parent handbooks as needed, created the monthly calendars for each classroom and the bi-monthly newsletter for the school, was in charge of the front bulletin board and the birthday board, gave tours of the school, sent letters to prospective parents, administered medicine to the children, created the timecards for each pay period, and, when needed, assisted in the classrooms. I was also required to attend teacher/employee in-service classes each year for training hours.

Assistant Teacher

South Minster School – Missouri City, TX

08/2001 – 12/2001

I was an assistant teacher in the after school program. During the last month of my employment I had my own classroom for children that were out of school for the Christmas break.

Customer Service/Cashier

Jeanne’s Hallmark – Sugar Land, TX

04/1996 – 12/1999

I worked on the cash register, assisted customers, answered the phones, received product, priced product, assembled displays, did inventory of the store and the stockroom, counted the cash drawer at the end of the night for close-out, and cleaned the store. I opened and closed the store.

AREAS OF EXPERTISE

Education

Elkins High School

Graduate - 1995

University of Houston

1995 – 1996

Wharton Junior College

1997 – 2001

Clerical Arts School

2010

Microsoft Office Suite / E-Mail/Internet

Quick Books

Scanner

Copier / Fax Machines

Switchboard

Mailing Machine

ACT

Ability to prioritize a heavy workload and remain organized.

Typing/50wpm

Customer/Vendor Service

Multi-Tasking

General Office Skills

Professionalism

Calmness under pressure

Ability to assess client’s needs.

Cash Register

Windows 10

Personal Details

Jennifer A. Rodriguez-Knox

3939 Synott Apt.#616

Houston, TX 77082

281-***-****

adp0qm@r.postjobfree.com

Contact this candidate