Office Manager Customer Service

SUSAN HARRISON

adp0qj@r.postjobfree.com * 1-205-***-****

PROFESSIONAL SUMMARY

Organized and efficient office manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Knowledgeable and dedicated customer service professional with extensive experience in Business and Life insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sale. Accomplished in providing unsurpassed support to demanding customers. Eleven years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

SKILLS

*documentation and control *mail handling

*policy and procedure modification *relationship building

*expense reporting *office management

*team leadership *workflow planning

*account reconciliation *budgeting

*training and development

WORK HISTORY

Office Manager – Montgomery Enterprise – Fayette, AL --10/2020 to 08/2021

*Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

*Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

*Maintained computer and physical filing system.

*Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

*Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Sales Representative – Woodman Life – Fayette, AL --08/2018 to 07/2021

*Drove business success by maintaining and applying current knowledge of sale, promotions and policies regarding payments, exchanged and security practices.

*Developed new business relationships and maintained existing through regular communications and effective account management.

*Prospected to increase sales lead pipeline and converted lads into new customers.

*Selected correct products based on customer needs, product specifications and applicable regulations.

Assistant Manager -- Montgomery Enterprises – Fayette, AL –02/2010 to 08/2018

*Managed opening and closing procedures and recommended changed to enhance efficiency of daily activities.

*Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

*Processed payments for credit and debit cards and returned proper change for cash transactions.

*Maintained positive customer relationships by responding quickly to customer service inquiries.

*Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

EDUCATION

*Alabama Department of Insurance—Tuscaloosa, AL –03/2019

-Life insurance

*professional development completed in insurance

*Lamar County High School—Vernon, AL –05/1980

-High School Diploma

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