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Customer Service Claims Adjuster

Location:
Decatur, GA
Salary:
60,000-90,000
Posted:
January 24, 2022

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Resume:

Areas of Focus: insurance claims adjuster

Qualifications Profile

Self-motivated, analytical, and results-driven Insurance Adjusting professional with demonstrated ability in personal organization and timely closing of assigned claims. Capable of preparing report findings and diligence in negotiating settlements with claimants. Focused on customer service and dedicated to meeting and exceeding client needs.

Core Competencies

Proficient in Xactimate & MS Office Applications.

Insurance Policy Knowledge.

Ability to evaluate property losses and business interruption losses.

Top-quality customer service that exceeds customer expectations.

Experienced in negotiating with public adjusters, contractors, and attorneys.

Professional Experience

Virginia Farm Bureau Insurance Company Blackstone, VA

Property Adjuster Jun 2019 – Aug 2020

Performed of full interior/exterior inspections to residential and commercial buildings, documenting and preparing mitigation and build back estimates in Xactimate.

Inspected property for physical damage and executed thorough claim investigations; scene inspections, recorded statements, secured relative documentation / information.

Made timely and independent judgment decisions while working in a fast-paced and results-driven environment.

Processed payments and determined appropriate reserves.

Skyline Park Atlanta, GA

Guest Services Oct 2018 – Jun 2019

Learning details of admission and operations.

Becoming an excellent information source for the guests.

Organizing and keeping a count of inventory.

completing daily checklists.

Maintaining a clean workspace.

Correctly handling cash and card transactions.

Talking to guests on the phone and answering any inquiries they have.

Erie Insurance Richmond, VA

Desk Adjuster Feb 2018 – Oct 2018

Handled and reviewed property claims.

Wrote estimates, worked with contractors, and reviewed supplements.

Reviewed prior losses, made coverage decisions, and issued payments when appropriate.

Determined payments and issues checks or declines payment where applicable.

Documented claim files and submitted final report to file for closure.

Identified subrogation claims and initiated appropriate action.

Amazon Prime Atlanta, GA

Packer Jan 2017 – Feb 2018

Performing a visual inspection of shipments to ensure goods are not damaged and checking on container ships to verify that it fits with shipping requirements.

Making orders daily by sorting based on their delivery locations or other shipment requirements. Thoroughly filling out packaging and purchase forms, including all necessary shipment details. Taking note of packages containing delivery notes, bills, and additional information.

Putting the final touches on container ships by sealing and marking them properly. Adding data about selecting, packaging, and shipping into the Amazon database as well as its status.

Education / Training & Certification

Ashworh College Certificate Mach 2017

ABC Bartending School Mixology Certificate

Travis Vocational High School

TX All-Lines Pre-License Course – 2021

Volunteer Experience / Leadership

AMERICAN RED CROSS

2008-2009

DONATED AND DELIVERED FOODS AND HYGIENE ITEMS TO FAMILIES IN NEED.

FED THE HOMELESS.

ASSIST IN DATA COLLECTION AND PAPERWORK.

ON CALL IN CASE OF EMERGENCY FOR FIRES AND FLOODS.

BEING THERE TO ASSIST FAMILIES WITH STEPS ON FINDING SHELTER AND GIVING INFORMATION ON LOCAL SHELTERS.



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