Sales Customer Service
Resume:
JULIE MCCANN (formerly “McLewee”)
310-***-**** ****************@*****.***
Training Program Development Sales Management Brand Ambassador Experience
Retired sales and training professional looking for part-time sales position. Passion for matching customers with the perfect product for their needs. Results-oriented and self-motivated with a passion for health and wellness industry. Strong record of increasing revenue through design and implementation of training and marketing plans and aggressively pursuing sales goals. Have achieved employee development and met budget targets. Well-versed in complementary areas such as product development, customer service and product usage techniques.
Training Programs Large & Small Audience Presentations Infomercial Experience
Sales/Marketing Tool Development Merchandising & Sales Displays Product Development & Launch
Business Development Computer Proficient Health & Wellness Product Experience
PROFESSIONAL EXPERIENCE
Sunrider® International - Torrance, California 2009 - 2017
Marketing Manager – KandesnTM
Created and implemented product and sales training programs for IBO population of an international health & wellness direct sales company. Specialized in skincare, color cosmetics and nutritionals sales and training programs.
Key Business Contribution:
Hosted international field training and motivational events including multiple locations in North America, Asia, Europe and the Middle East.
Created intensive YouTube training series to educate IBOs on product features/benefits, use techniques and professional sales tips.
Served as Team Leader for newly-launched skin care products from conception to product launch. Identified appropriate product offerings to complement existing line and to reach target client demographic.
Assisted IBOs in local marketing events to cross-sell products and more effectively recruit new IBOs.
Conducted biweekly PointAcross online presentations which enhanced product knowledge and sales acumen for both customers and IBOs.
Received company’s highest recognition as Sunrider’s 2012 “Employee of the Year”.
ITV VenturesTM – Beverly, Massachusetts 2006 – 2008
National Training Director
Designed and carried out product and sales training programs for the sales force of a health & wellness and nutritional infomercial/direct sales company. Also served as lead manager for newly-launched mineral make-up line.
Key Business Contribution:
Authored, tested and presented educational programs (home party, trade shows, etc.). Created core product training materials to make sure distributors internalized key features, benefits and USPs of company’s products. Participated in design of all sales and marketing collateral.
Conducted weekly Product Training Calls for 10,000+ distributors (up to 1,000 participants per call).
Trained and assisted sales consultants with business development and sales calls. Taught them to effectively cross-sell and strengthen customer relationships, resulting in increased profit per customer of 14 percent.
Opened accounts in salons nationwide and achieved $3 million first year sales for mineral make-up line before advent of mass marketing campaign (test market/whisper campaign/direct sales).
Hosted ITV’s Naked MineralsTM infomercial. Presented product on ABC’s Sonoran Living show in Phoenix.
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JULIE MCCANN ****************@*****.***
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Nikken, Inc. - Irvine, California 1996 - 2006
Regional Sales Manager & Product Trainer
Managed and supported international field sales organization in establishing new markets and surpassing sales goals. Conducted customer calls and sales trainings. Presented training programs in 15 countries to audiences from 5 to 5,000.
Key Business Contribution:
Drove sales growth and supported distributors through promotion design, as well as trade show and spa sales. Efforts increased annual skincare sales by 28 percent.
Conceived and conducted “Women’s Expos” to drive new business, recruit new distributors and educate existing clients. Consistently the top-rated, most-requested trainer/presenter.
Integral to the development, launch and sales of Swiss Soflower® and Thalassokea™ skin therapy products.
Starred in all the company’s training videos as either product expert or host.
Sunrider International - Torrance, California 1992 - 1996
Head Skincare & Color Cosmetic Trainer
Conducted sales and training presentations for distributors and customers in both large group and individual settings. Taught clients how to merchandise, display and market products to maximize sales. Worked directly with product vendors and chemists to formulate products. Taught clients product features and benefits to build their confidence and increase their closing ratios.
Key Business Contribution:
· Implemented marketing plans that helped year-over-year sales by 18 percent.
Designed retail display unit for complete product line which solidified product branding.
· Integral to sales and training components of domestic and international market launches.
Early Experience: Sales & Merchandising Representative for Nivea Visage, 1991-1992. Promotion Representative for Lancôme Cosmetics 1990-1991
PART-TIME BRAND AMBASSADOR EXPERIENCE
Boots Brand Ambassador (Target Stores) 2008-2009
Nestle’ Dolce Gusto Brand Ambassador (Macy’s, Sur La Table and Bed, Bath & Beyond) 2008-2009
EDUCATION
Abraham Moss College of Higher Education - United Kingdom
Rochdale School of Nursing – United Kingdom
SOFTWARE SKILLS
MS Word, Excel, PowerPoint & Outlook
INTERESTS
Fitness and health, spirituality
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