Amina Kondri

*** ********** **.

Staten Island, NY

646-***-****

adp0df@r.postjobfree.com

EXPERIENCE

Staten Island University Hospital, Staten Island, NY— Patient & Customer Service Liaison

October 2021 - Present

●Expertly maintain the direct communication of the day to day needs with all patients and family

●Responsible for patient and family satisfaction, as well as, comfort level

●Actively making rounds and answering all questions such as reasons for delays

●Responsible for taking family members to patient rooms and responding to patient needs when appropriate

Charter Communication/Spectrum, New York, NY— Sales Representative

October 2019 - January 2021

●Managed multiple top level accounts and ensured overall customer

●Responsible for the organization of sales orders for the inside sales team

●Expertly exceeded KPIs with things such as upselling, door to door interactions/sales, and reopening lost accounts

MOGA, New York, NY— Sales Associate

June 2012 - September 2014

●Responsible for achieving weekly and monthly goals

●Maintained store cleanliness and visual merchandising

●Assisted with store technical needs

●Responsible for receiving inventory, collecting payments, and setting personal KPIs

Gian Piero Bakery, Astoria, NY — Baker/Front End Lead

June 2009 - November 2014

●Responsible for inventory of raw materials needed on a weekly basis

●trained new hires as well as helped with the interview process

●expertly managed overall store organization

EDUCATION

Borough of Manhattan Community College, New York, NY — Study Program Business Administration

January 2013 - May 2016

SKILLS

Data Analysis Strategy

Leadership Training & Development

Marketing

Salesforce

Time Management

Customer Service

LANGUAGES

Fluent in English, Bosnian, and Serbian