Qualifications

●Strong administrative and clerical skills successfully providing administrative support to organizations.

●Passionate about achieving a challenging position that allows meaningful contributions to a business’ success.

●Effective verbal, written, time management and communication skills.

●Dynamic personality that inspires people to desire to work with me.

●Persistent and driven.

●Proficient using MS Office and the Internet.

●Strong project management skills.

●Superb leadership, interpersonal, planning and demonstrated conflict resolution skills.

Experience

Williams Sonoma July 2020-present

Universal Agent

●Address customer questions and concerns regarding product and delivery information

●Provide product information, review alternative solutions if an item is out of stock and place orders for Q the customer.

● Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.

●Check inventory, process returns, issue replacements and credits for damaged or defective merchandise

SC DHHS Healthy Connections June 2019-October 2019

Eligibility Processor

●Proficient in Long Term Care and Non-Magi Intake and case management

● Able to implement fact gathering methods and interviewing techniques, utilizing knowledge of state and federal laws concerning Medicaid and Medicare policies

● Possesses good mathematical, computer organizational, reading and communication skills

● Provided excellent customer service to the public as well as the Long Term Care and Non-Magi facilities and providers good mathematical, computer organizational, reading and communication skills

Automatic Data Processing, Inc. August 2018- February 2019

Open Enrollment Specialist

●Serves as primary point relationship owner for assigned clients, including Benefits Administration and Annual Enrollment.

●Support / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections during the client's annual enrollment period.

●Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.

●Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account managers, client leadership, etc.) to support the configuration of the WFN/HRB application and associated integration/connections resulting in a successful annual enrollment event.

Unisys/Futurewave Systems September 2017-May 2018

IT Help Desk Support

●Provided excellent customer services by supporting a wide range of technical and network solutions.

●Gather and analyze information about the users issue to answer questions about installation, operations, configuration customization and usage of assigned products to determine the best way to resolve their problem.

●Solutions include: uninstalling/reinstalling software applications resolving username and password problems, verifying proper hardware and software setup, resolving network connectivity issues and troubleshooting email issues.

●Assisted with navigating around application menus which may have required remote access to customer computers.

MUA/Electrolux Major Appliances May 2016 – March 2017

Customer Engagement Specialist

●Responded to basic inquiries regarding Electrolux and Frigidaire products.

●Resolved routine customer concerns with pre-defined solutions.

●Handled customer inquiries that required data entry changes: product registrations and scheduling service calls for repairs as necessary with an Authorized Service Professional technician.

●Educated costumers on value of and selling Extended Service Agreements, parts and accessories for normal functionality of appliances.

NITT Technologies February 2016-May 2016

Customer Service Representative

●Answered telephones and responded to e-mails in a prompt and courteous manner.

●Resolved username and installation issues with newspaper applications.

●Performed outbound calls to increase retention percentages and recorded proper information for subsequent analysis.

●Handled escalations in an expeditious fashion.

●Described products to customers and accurately explained details and benefits.

Apria Healthcare November 2014 - September 2015

Branch Coordinator

●Provided reception services as first point of contact including telephone reception and in-person.

●Performed a numbers of processing duties for the branch as necessary including, but not limited to working with intakes, reviewing ACIS screens to assist customer with billing issues; and confirming deliveries.

●Handled request from the Billing Center for audit/documentation purposes.

●Assist with Respiratory Therapist schedules and supporting Oximetry Coordinator functions.

EDUCATION

Institution Name Field of Study Years Attended

Miller-Motte Technical Health Information Technology 2016-2018

Pulaski Technical College Business Management no degree 2003-2004

CMSU Business no degree 1991-1992

Lincoln College Preparatory Academy High School diploma 1988-1991

Health Insurance License (2008)

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Certifications

●Information Security Responsibilities Training

●Setting up Non-Health & Welfare Plan in ADP Workforce Now

●Maintaining Benefits Plans in ADP Workforce Now

●Getting Started with Benefit Plan Setup for ADP Workforce Now

●Benefits Overview for ADP Workforce Now

●Carrier Connections -OE/ Fundamentals

●ACA CHSA Data Feeds/ Reports/ Medical Benefit

●COBRA Compliance & Reporting/ Foundation Regulations

●Self Service for Enrollment

●Activity Configuration / Security & Workflow

Reporting

Benefit Deduction Rules

Payroll Schedules

Importing

Siebel

REFERENCES AVAILABLE UPON REQUEST

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