Customer Service Manager

BHAVNEET WALIA

Celina, TX 469-***-**** adp0av@r.postjobfree.com

CUSTOMER SERVICE AND TEACHER

I'm a profoundly energetic, school-taught proficient, with strong involvement with the workforce. I am certain about my capacities and anxious to learn and grow my skills. My positive energy is predictable and contagious. I am energized for my next challenge and prepared to take the necessary steps to succeed.

SKILLS

●Demonstrated capacity to viably impart and tune in

●A serious level of scrupulousness, exemplified by the effective history

●An objective-driven pioneer who reflects hard-working attitudes and abilities in a useful and valuable way

●Flexible team player willing and ready to adjust to any circumstance that will better suit the organization or association

EXPERIENCE

Goddard School Aubrey TX Assistant Teacher October 2021- Present

●Handled daily classroom setup observing students’ behavior and progress.

●Developed weekly lesson plans in accordance with the school curriculum.

●Collaborated with other subject teachers to monitor the weaknesses and strengths of each student.

●Communicated with parents to ensure proper guidance at home.

●Assessed students in preparation for higher levels of examinations.

AP Enterprises INDIA Store Manager January 2019 - September 2021

●Oversee and assist in training new associates.

●Oversee daily procedures i.e.: checking in vendors, shipments, and textbook materials.

●Responsible for maintaining inventory within budget and to the needs of the campus.

●Work closely with the campus to enter adoptions for textbooks, orders.

●Responsible for ordering, and sales of graduation caps and gowns.

●Attend events organized with campus i.e.: Author signing, graduations, advisory councils.

●Responsible for maintaining paperwork, including accounts payable and receivable. As well as multiple financial reports.

●Hire, train, schedule, and maintain staff within a monthly labor budget.

●Properly open and close store within a timely matter.

●Delegate tasks to maintain the efficiency of the store.

●Provide new ideas to advance our systems and procedures.

●Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

●Provide customer service by greeting and assisting customers, and responding to customer inquires and complaints.

Airtel Wireless INDIA Customer Service Rep February 2018 -January 2019

●Greet customers warmly and ascertain the problem or reason for calling.

●Cancel or Upgrade accounts

●handle Complaints

●Promote Product and Services

●Troubleshoot Technical difficulties

●Oversees billing and payments

●Attempt to persuade a customer to reconsider cancellation.

●Work with the customer service manager to ensure proper customer service is being delivered.

EDUCATION

●M.A (Economics) from Indra Gandhi National Open University, New Delhi.2017- 2019 ( Correspondence)

●B.Ed from Saraswati Vidhya Mandir College of Education, Maharishi Dayanand University, Rohtak in 2015-2017.

●B.A (Prog.) with Office Management And Secretarial Practice from 2012-2015 from Bharti College, University of Delhi.

●Passed 12th from C.B.S.E New Delhi in 2011-2012 from Sadhu Vaswani International School For Girls

●Passed 10th from C.B.S.E New Delhi in 2009-2010 from Sadhu Vaswani International School For Girls

ACHIEVEMENTS

●Microsoft skills.

●Organised Systematically distribution of books and stationary to the children.

●Offered discounts to attract more customers.

●Employee of the Month Certificate

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