Personal Assistant Front Desk

Carolina Lavorato Rocha

Permanent: ***** Snowmass peak way Boynton Beach -FL● 917-***-**** ● E-mail ******@*******.***

SUMMARY

Dedicated and responsible individual with superb people skills as well as strengths in organization, problem-solving and working under pressure.

EDUCATION

● Universidade PUC MG, Belo Horizonte, MG 2001-2006

Major: Psychology

Related coursework: Cognitive Psychology, Behaviorism, Education, Literature, Philosophy

WORK EXPERIENCE

●Money Transfer Cashier, Rio Bonito Market, Astoria, NY 2011-2013

Responsible for wiring and transferring money to all of Brazil as well as other countries in South America

Provided customers with excellent customer service in assisting them with their money transfer outside the country

●Assistant Director of Operations, Bristol Merit Hotel, Belo Horizonte, MG 2007-2010

Handle administrative tasks as needed

Assist management with wide variety of projects

Resolve operation-related malfunctions and respond to requests or issues

Prepare and file regularly scheduled reports

●Front Desk, Othon Palace Hotel, Belo Horizonte, MG, 2004-2007

Check in guests and respond to inquires in a timely, friendly, and efficient manner

Ensure a high level of knowledge of the hotel including hotel services, hours of outlet operations and local and community events and attractions

Provide driving and/or walking directions to guest locations

Provide or obtain accurate information

REFERENCES

●Personal Assistant, for Laura Klein

Answering client phone calls and emails

Coordinating a complex schedule

Create and maintain various spreadsheets

File and handle tasks as needed

Arranging trips/travel for client

Running personal errands regarding daily aspects of living (breakfast, lunch, dry cleaning, groceries etc)

●Personal Assistant, for Jane Clarey, New York, NY 2013-2019.

Manage payments, incoming checks and apply payments to client’s accounts

Open and manage incoming mail for client

Organize and manage client’s calendar by scheduling calls and meetings

Running personal errands regarding daily aspects of living (breakfast, lunch, dry cleaning, groceries etc)

SKILLS

●Proficient in English, Portuguese, and Spanish

●Money Management, Research, and Excellent Communicative Verbal Skills

●Pristine Interpersonal Skills

●Pays great attention to detail

●Ability to prioritize work

Contact this candidate