Darrell White

Program or Business Manager

Waipahu, HI 96797

adp06i@r.postjobfree.com

808-***-****

Authorized to work in the US for any employer

Work Experience

Care Coordinator

United Health Care Community and State - Honolulu, HI May 2020 to Present

Responsible for the health and well being of over 600 health care members at the United Healthcare. Maintains the medical records and claims that are associated with each member's health care plan. Assists the members with questions concerning their wellness and the primary care physicians. Monitors each members gaps in care and ensures that they are all covered in their insurance plan with the Community and State systems.

Front Desk Receptionist

United Health Care Group - Honolulu, HI

September 2019 to Present

Assisted customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self - sufficient in using our tools. Responsible for the processing of members as they provide questions concerning their health care needs. Answers incoming phone calls daily from customers and identifies the type of assistance the customer needs. Asks appropriate questions and listens actively to identify specific questions or issues while documenting required information in computer systems.

G4S Security Solutions

Security Professional

Property Resource Officer

DHS MEDQUEST - Honolulu, HI

November 2018 to September 2019

Honolulu, Hawaii (November 2018 - September 2019)

Conducts security patrols of the Department of Human Services facility located in Honolulu. Manages and maintains security logs and examines the entrance and exit of all personnel that are in the building. Controls the flow of traffic in and out of the facility, while assisting the Client Manager with the surveillance of workers as they process the clients. Researched complex issues across multiple databases and worked with support resources to resolve customer issues and / or partner with others to resolve escalated issues.

Shift Supervisor

Bank of Hawaii - Honolulu, HI

January 2018 to November 2018

Conducts patrols on the Bank of Hawaii property. Manages and maintains seven security officers along with equipment and all sensitive items. Responsible for 20 cameras and the fire control panel for the entire facility. Manages the security badge control and 40 to 100 badges along with the security system of the bank. Experience skillfully collecting relevant information, building rapport and responding to customers in a compassionate manner. Test Administrator

Department of Defense - Dallas, TX

July 2013 to December 2017

Conducts aptitude examinations for high school students and Military Enlistment Test sites for Armed Services applicants. Aptitude tests include paper and pencil tests, I-CAT and MEPS CAT-ASVAB Enlistment Tests; briefs applicants, distributes and administers exams; provides unverified test scores to recruiting personnel; sends controlled test material to the Military Entrance Processing Station Test Control Officer. Inventories controlled test material as required to ensure accountability and security. Test Administrator

Department of Defense

January 2013 to June 2013

Conducts aptitude examinations for high school students and Military Enlistment Test sites for Armed Services applicants. Aptitude tests include paper and pencil tests, I-CAT and MEPS CAT-ASVAB Enlistment Tests; briefs applicants, distributes and administers exams; provides unverified test scores to recruiting personnel; sends controlled test material to the Military Entrance Processing Station Test Control Officer. Inventories controlled test material as required to ensure accountability and security. Participates in training and annual certification. 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.

Assistant Store Manager

Family Dollar Store - Laurel, MD

June 2010 to December 2012

Promoted to assistant manager position to recruit, train, and supervise 15 customer service reps and cashiers. Fostered an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Managed front-end operations to ensure friendly and efficient transactions at checkout. On Service Excellence Award for instrumental role in driving record high sales increases, propelling store to improve ranking from #10 in the district to #2. Reduced staff turnover by 15%, benchmarking a record-setting improvement in staff retention due to the success of employee development programs. Served on a special task force charged with turning around underperforming stores.

Instructor Controller

MPRI - Grafenwohr, DE

August 2008 to May 2010

Germany

Applied subject matter knowledge to high - level analysis, collection, assessment, design, development, modeling, simulation, integration, installation research and instruction to simulation systems. Resolved problems, which require an intimate knowledge of the related technical subject matter. Participated as needed in all phases of software development with emphasis on planning, analysis, testing, integration, documentation, training and presentation phases. Applied principles, methods and knowledge of specific areas of expertise. Designed and prepared technical reports and studied related documentation. Identified hardware and software problems and provided technical consultation and coordinated projects regarding system design and implementation. Provided instruction to military service members in the application and operation of all series of computer generated simulations systems.

Human Resource Specialist

CPAC, NAF - Fort Huachuca, AZ

January 2008 to July 2008

Facilitated orientation and explains matters related to employment opportunities and associated benefits programs. Responsible for customer service training, commercial sponsorship and marketing. Received and rated applications for employment. Prepared referrals and arranged for interviews at the request of management. Wrote and posted job announcements. In-processed and out- processed employees. Conducted orientations and interviewed potential candidates for employment opportunities as required. Ensured the maintenance of the automated personnel database. Battalion Operations Sergeant/ Platoon Sergeant

U.S. Army - Fort Leonard Wood, MO

January 2007 to December 2007

Served as Operations NCOIC of a deployed Combat Engineer Battalion with an assigned strength of over 400 soldiers in support of Operation Enduring Freedom. Provided technical and doctrinal advice to the Operations Officer and the Battalion Commander. Assisted the Battle Captain with rehearsals and execution of actual battle drills. Responsible for the supervision of 6 Non Commissioned Officers and 1 Enlisted soldier. Served as Platoon Sergeant in charge of a 30 man platoon responsible for clearance and removal of Improvised Explosive Devices.

Observer Controller

U.S. Army - Hohenfels, DE

January 2004 to December 2006

Germany

Administered and managed training. Coached, taught and mentored platoon leaders during the planning, preparation and execution of low and high intensity operations. Observed and controlled USAREUR based rotational units in the execution of their tactical missions. Supplied subjective feedback on the application of doctrine and the employment of tactics, techniques and procedures. Proven ability to communicate effectively on diverse environments in a variety of positions. Education

Bachelor's in Business Management

University of Phoenix - Honolulu, HI

May 2015 to May 2019

Certificate of Human Resource Management in Human Resources University of Phoenix-Honolulu - Honolulu, HI

January 2017 to April 2019

Skills

• Human Resources

• DoD Experience

• Databases

• Military Experience

• Program Management

• Project Coordination

Military Service

Branch: United States Army

Rank: 1st Sergeant

March 1984 to February 2007

Commendations:

Honorable Discharge

Awards

National Collegiate Honor Society

April 2019

Awarded by having a 3.5 GPA for the year of completeion

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