BASSEY EDIOMO SAMUEL

**, ****** ***** ******* ****** Matogun, Ogun State

080********

adp06f@r.postjobfree.com

PROFILE SUMMARY

A creative, action-oriented, flexible and team Spirited individual with deep analytical skills capable of achieving goals under near impossible conditions, able to keep deadlines with good interpersonal and communication skills.

CORE COMPETENCIES

Customer Service

Relationship Management

Administrative Management

Events Planning and Management

Musical instrumentation

Planning and Organization

CAREER OBJECTIVE:

To deliver intelligent solutions that will aid in the achievement of organisational objectives.

PROFESSIONAL EXPERIENCE

2019 - Date; Deedor Events Management Company Limited.

Key Responsibilities:

Administrative Executive

oClient Servicing: Involved in managing relationship with clients as well as liaising with other units regarding customer's request.

oMake reservations for travels and allowances

oFollowing up with customers before and after service to ensure satisfaction.

oDeveloped a system of cleaning, repair and maintenance of facilities and equipment to detect problems easily.

oEnsuring all items needed for every event is ready

oPayment of all Utility bills (DSTV, Recharge phones, PHCN, etc.)

2018 - 2019; Telesales agent (Iroko TV)

Key Responsibilities:

Customer Service Executive

oProvided error free and timely information with regards to clients enquires via email or telephone within turn around time.

oSelling of different IROKO TV packages.

o Responsible for eradicating or minimising customers’ dissatisfaction by following up on aggrieved clients.

oLogged in customers’ complaints, request and interaction which aided in monitoring history of customer’s transactions as well as a tool in customer relationship.

oFollowed up and through on the requests /enquires of each client and liaising with other departments regarding client’s request

Feb 2009; Rhema Chapel, Harvest house Christian center, Kingdom covenant of Christ fellowship and Chapel of uncommon Grace

Key Responsibilities:

Musician

2017 – 2018; Centre for Women and Youth Wellbeing Advocacy (WOYWA). Ondo State, Akure (National Youth Service Corps)

Key Responsibilities:

Organise workshops and trainings to develop youths and women in the community

National Youth Service Corps - CDS President

EDUCATION AND QUALIFICATIONS

University of Ibadan, B.Sc. Sociology 2012 - 2016

Imola Comprehensive High School; WAEC 2008 - 2009

Adeline Ogunlade Memorial Home Secondary School 2003 - 2009

Bibleway Children’s School, Lagos 1994 - 2002

KEY COMPETENCIES AND SKILLS

oTime Management, Planning and Organization

oEffective Communication

oCan-do-spirit, work under pressure whilst exhibiting sound knowledge

oAnalysing alternatives (prospecting, servicing, information gathering and allocating)

oClient Relation: Client-oriented with the ability to develop lasting relationships with new and existing customers through careful listening skills, attention to detail, and providing service beyond expectation.

oIT: Proficient in the use of Microsoft Office Packages with ability to operate telephone, copier and other basic business machines.

oListening skills and Problem solving skill: I have a proven ability to listen and comprehend clients’ complaints and offer solutions to them which was exhibited and commended at Iroko TV.

INTEREST AND HOBBIES

Music, Planning, Customer service, Sales promotion and Events.

PERSONAL DATA

Gender: Male; Marital Status: Single; State and Nationality: Akwa Ibom State, Nigeria; Date of Birth: 16th October, 1993.

References:

Mr. David Bodunrin

Pastor, kingdom covenant of Christ fellowship (KCCF)

080********

Mr. Justus Uriefoh

Branch Manager, OANDO

080********

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