Lovisa Björklund adp05t@r.postjobfree.com

832-***-**** https://www.linkedin.com/pub/lovisa-bjorklund/51/aa2/bb9 Bachelor of Arts Recipient – BA Psychology and BA Business Administration 30+ Years of Financial, Human Resource, and Operational Management Experience 30+ Years of Management and Direct-Care Experience in Health Care Environment Multi-Lingual

Village Medical April 2021 - Present

Practice Manager

Houston, Texas

Rosewood Family Physicians 2003 – April 2021

Practice Manager / Contract Analyst

Houston, Texas

Southhampton Montessori / Houston Montessori Center 1997 - 1998 Certified International Montessori Teacher

Houston, Texas

Björklunda Psychiatric Hospital and Nursing Home 1989-1995 Counselor / Therapist

Tyringe, Sweden

Microsoft Office Suite – Advanced

Medisoft – Advanced/Administrative

eClinicalWorks EMR – Advanced/Administrative

ADP Software – Advanced/Administrative

Select Health Network – Advanced/Administrative

Lovisa Björklund adp05t@r.postjobfree.com

832-***-**** https://www.linkedin.com/pub/lovisa-bjorklund/51/aa2/bb9 Bachelor of Arts Recipient – BA Psychology and BA Business Administration 30+ Years of Financial, Human Resource, and Operational Management Experience 30+ Years of Management and Direct-Care Experience in Health Care Environment Multi-Lingual

Financial, Human Resource, and Operational Management

• Reviews resumes and conducts formal interviews for all positions.

• Directly responsible for hiring, retention, and separation.

• Trains and/or delegates additional training for all departments regarding operations, standard procedures, and

• organizational requirements.

• Directly supervise 12+ employees and manage daily functions for a 5-physician practice.

• Utilizes ADP and Health-Select Software to execute and manage all payroll and health insurance needs.

• Daily and monthly balancing of all company financials.

• Prepares high-level and detailed monthly, quarterly, and annual financial reports.

• Reviews, analyzes and negotiates all office contracts for health services provided in office.

• Presents and implements business growth strategies. Health Care Administration and Direct-Care

• Office HIPAA compliance officer.

• eClinicalWorks software administrator – monitors and manages scheduling, patient portals, and billing

• requirements.

• Directly oversees billing department in order to provide guidance and management regarding patient payments,

• balances, and collections.

• Performs all daily charge entry, including CPT and ICD-9 coding.

• Provides professional patient therapy and counseling in psychiatric-care setting.

• Neutralizes critical situations for depressed and suicidal patients

• Care-need identification and implementation for patients in psychiatric-care setting.

• Management of patient medication in psychiatric-care setting. Education/Teaching

• Create, prepare, and implement school-wide daily lesson plans.

• Educated and directly ensured safety of twenty-four students per class.

• Conducted effective parent-teacher conferences.

Practice Management

• Direct manager to all clinical support staff, including Medical Assistants and Patient Reception Specialists

• Function as key communication point within the practice and among providers

• Act as the initial point of escalation for any staff, provider, or patient concern

• Work with Clinical Lead on staffing assignments and alignments – time-off requests will be sent to the PM via ADP.

• Provide clear and consistent communication with employees

• Ensure clinical staff meetings and huddles are being performed successfully

• Develop strong relationships with staff and leverage relationships to assist staff with understanding and interpreting organizational and clinical changes positively

• Complete annual and mid-year employee evaluations for clinical staff, as directed

• In conjunction with Talent Acquisition, lead the recruitment, selection, and hiring process for clinical positions

• Proactive involvement in employee mentoring, coaching, and discipline

• Responsible for performance against practice budget

• Responsible for open/pending encounters

• Responsible for bi-weekly completion of clinical employee payroll

• Assist the provider in the delivery of patient care, works with the provider to resolve all emergent patient or clinical issues in a timely manner

• Monitor the patient flow to identify gaps and partner with nursing leadership to address appropriately

• Work with the Clinical Lead to ensure the practice is compliant on Q90, AWVs, quality measures, and med sync opportunities

Lovisa Björklund adp05t@r.postjobfree.com

832-***-**** https://www.linkedin.com/pub/lovisa-bjorklund/51/aa2/bb9 Bachelor of Arts Recipient – BA Psychology and BA Business Administration 30+ Years of Financial, Human Resource, and Operational Management Experience 30+ Years of Management and Direct-Care Experience in Health Care Environment Multi-Lingual

Clinical Lead

• Receive and understand direction on clinical processes and competencies from clinical operations leadership and disseminate updates and new protocols to staff

• Collaborate with Practice Manager on clinical staffing assignments and alignment

• Administer vaccinations to patients according to administration guidelines

• Work in the clinic in the event coverage is needed

• Monitor supply and order all pharmaceuticals and immunizations

• Conduct temperature logs, AED management, and supply expiration management

• Communicate organizational and clinical changes to staff in a positive manner and champion support of all changes

• Conduct clinical staff meetings and huddles with a focus on staff engagement

• Ensure appropriate orientation of new employees and ongoing training and development of clinical staff to meet changing needs and organizational demands

• Join nurse manager meetings and other relevant meetings as required for position/office

• Participate in the recruitment, selection, and hiring process for clinical positions in collaboration with the Practice Manager

• Proactively develop employees through mentoring, coaching, and discipline

• Promote staff education opportunities and assist in the coordination of training

• Assist the provider in the delivery of patient care and collaborate with the provider to resolve all emergent patient or clinical issues in a timely manner

• Monitor the patient flow to identify consistent gaps and partner with nursing leadership to address appropriately

• Work with the Practice Manager to ensure the practice is compliant on Q90, AWVs, quality measures, and med sync opportunities

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