Customer Service Dental Receptionist
Resume:
Ellen Carroll
Rock Hill, SC *****
adp059@r.postjobfree.com
To secure long term employment in a position with the possibility of advancement Work Experience
Medical Screener/Receptionist
Grifols - Rock Hill, SC
2014 to Present
Open center by performing and recording morning quality controls of medical equipment. Greet return and applicant donor. Provide assistance as needed. Answer all incoming calls. Pull charts and ready them for screening. Perform biometric screenings which include blood sample collection using finger- stick method, blood pressure, pulse, temperature, hematocrit and total protein. Administrative Assistant
SC Dept. of Social Services - Rock Hill, SC
2013 to 2014
Completed 1 year contract with employer. Responsible for assisting clients, answered and directed incoming calls, collected needed information to approve clients for government assisted programs such as food stamps, etc.
Dental Receptionist
All Smiles Dentistry - Jonesboro, GA
2003 to 2011
Scheduled and confirmed patient appointments, checked patients in by pulling charts verifying and updating patient information such as insurance benefits. Explained and enforced office policies such as HIPPA Notice of Privacy. Assisted with the design of promotional and marketing materials for the dental practice.
Dent 1st Jonesboro, GA
Customer Service Representative
Customer Service Representative
2001 to 2003
Maintained daily appointment schedule for accuracy, handled and recorded use of petty cash, answered, directed and handled incoming calls. Prepared financial plan for needed treatments to discuss with patients.
Education
Associate in Applied Science
Gaston College - Dallas, NC
1986 to 1989
Skills
• Dental Receptionist
• Medical Scheduling
• Medical Records
• Medical Screener (5 years)
• Insurance Verification (8 years)
• Flexibility
• Reliability (10+ years)
• Problem-solving
• Team Work (10+ years)
• Dental Assisting
Assessments
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Completed
May 2021
Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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