LUNA NAWWAR

Beirut ******** adozxr@r.postjobfree.com

EXPERIENCE

SHIELD NGO in cooperation with WFP (1 Month Project-December-January 2020)

Job & Duties: enumerator, contacting people in need, filling out assessments forms on phone, asking people a list of questions, excel data entry, sending daily report, updating data on excel.

Ramada plaza Raouche (2 months-summer internship 2019)

Job & Duties: receptionist in the front office department, checking in guests, allocating rooms & handing over keys, answering phone calls, dealing with guest’s complaints.

Kempinski Summerland hotel & resort (1 month-summer 2019)

Job & Duties: Hostess, welcoming & greeting guests at (Le salon)

The Smallville hotel: (1 Month-April 2019)

Job & Duties: receptionist in the front office department, checking in guests, welcoming & greeting guests, allocating rooms, answering phone calls, handling guest’s complaints.

Coral Beach hotel: (5 months of internship-summer 2018)

Job & Duties: hostess & waitress at (winter garden restaurant), holding reservations, phone order taker in the room service.

Beirut souks Cinema city: (3 months 2017)

Job & Duties: Ticket sales, meet & assist guests, handling customer’s inquiries or claims, exchange &

return money enter the data orders to the system (POS). Prepare reports to the head of the department.

EDUCATION

2020: Hospitality management graduate from the Lebanese university-faculty of tourism and hospitality management

2017: Graduated from bac2 (sociology-economy)

2014-2016: graduated from English Access Micro scholarship program (AMIDEAST)

CERTIFICATES

Certificate award of completing online course of supervisory skill builders from (Ahlei) the American hotel & lodging educational institute.

Certificate award of completing online course of hospitality management leadership from (Ahlei).

Certificate award of completing two years of English training in Access program (AMIDEAST) from the American embassy in Beirut.

Certificate of best project citizen training & showcase from the Lebanese center for civic education

Certificate of participation in (leadership workshop) from Al Terbia scout

Certificate of participation in UNHCR workshop from (clowns without borders)

Skills & qualifications

Responsible and hard worker, persuasiveness and leadership, sociable and teamwork. Able to work under pressure.

Activities

Volunteer in One Lebanon NGO

Previous leader in Al-Terbia scout

Participant in One Lebanon annual concert (tickets sales and advertising)

Personal Information

Date of birth: 21-01-1997

Nationality: Lebanese

Languages: English, Arabic (fluent; writing, & Speaking-French (beginner)

References

Mr. Akram Khattar supervisor at Coral Beach hotel phone: 81-658 392

Ms. Farah Younes supervisor at Cinema city Beirut phone: 03-190 505

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