KHULISILE MAZIBUKO

adozvi@r.postjobfree.com

082-***-****/083-***-****

** ***** ****** ********** ****

PERSONAL DETAILS

Date of Birth : 1986/01/20

Marital Status : Single

Nationality : South African

Drivers Licence : Code 10 (C1)

Language(s) : English,Tswana & IsiZulu

OBJECTIVE

To secure an entry level role in your organization that will offer potential for growth and opportunity that will broaden my knowledge .I can make a positive contribution to your organization and will successfully develop and grow in the process.

SKILLS

• Computer Literate.

• Excellent Communication Skills.

• Reliable & Trustworthy.

• Problem Solving Skills.

• Time Management Skills.

EDUCATION

2003 SEBETSA-O-THOLE MOPUTSO HIGH SCHOOL

National Senior Certificate

Matric (Grade 12)

2005 CORNERSTONE-HR

Certificate

Cornerstone HR call centre computer

Jan 2020 - COMAIR

Dec 2020 Call centre agent

-Manage flight reservations and ticketing using Sabre system.

-Refund tickets and EMDs.

-Respond to emails for refunds queries.

Aug 2014 - SAA VOYAGER

Jul 2019 SAA call center ticketing agent

•Process payments for Airline tickets.

Feb 2014 - SAA

Mar 2014 Cadet Assistant

•On job training for new recruits.

Jan 2013 - SAA

Jul 2014 Call centre agent

•Manage voyager accounts on I-FLY

•Book and manage flights

•Make flights bookings using Amadeus system

•Attend to queries relating to product voyager loyalty programme

•Enrol new SAA voyager and sending confirmation via SMS and Email confirmation

•Ensure that knowledge is shared amongst all team members to provide exceptional customer service

•Update customer information (correspondence on Voyager accounts and Amadeus)

•Issue Electronic Miscellaneous Documents (EMD)

•Issue new and changes of Revenue Tickets o issue new and changes of Voyager

(Frequent Flyer Programme) Tickets

•Respond via Email to queries related to tickets such as incorrect debits and declined payments

•Manage bookings as in check in and off-loading passengers

•Contact banks on behalf of passengers for Authorization of payments. METRO TRADING COMPANY

May 2011 -

Dec 2011

Street Ambassador

-Enforcing city of Johannesburg trading street bylaws REFERENCE

Refilwe Moratiwa - "SAA CALL

CENTRE" Team Leader

063-***-****

Antoinette Rose - "SAA

TICKETING" Manager

078-***-****

Wisani Baloyi - "JMPD"

Supervisor

011-***-****

Sarina Moremi - "SAA (Merchants)"

Trainer

071-***-****

Lydia Zondo - "SAA "

Team Leader

081-***-****

Astrid Hill - "COMAIR "

Ops Manager

072-***-****

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