FAITH MONDAY Lagos, Nigeria

+234**********

adozu5@r.postjobfree.com

linkedin.com/in/faithmonday

Passionate and forward-thinking customer service professional and marketing executive with 3years+ experience responding to all types of customers inquires. Eager to join a team where effective performance will be meet with recognition. Leveraging on successes in previous roles with customer retention rate of 50%+, surpassing designated quota by significant percentages and generating 200+ positive responses. Offering specialized knowledge in administrative support, customer interaction, digital marketing and social media management.

- Excellent Communication Skills

- Superlative Written Skills

- Sales Proficiency

- Marketing Expertise

- Digital Literacy

- Social Media Mastery

- Customer Relationship Management

- MS Packages (Word, Excel, PowerPoint)

Sepember 2020 - Till Date

April 2020 - August 2020

FREELANCE MARKETER

OXFORD PACE INTERNATIONAL LTD

- Promoting special sales, offers awareness on the products and services that improved sales by 15%.

- Explaining the benefits of subscribing to the Investment plans on real estate through market storming.

- Using social media platforms such as Twitter and Facebook to market products. SALES AND MARKETING EXECUTIVE

GOATMEATHQ

- Engaged customers in superior customer service by making information readily available about the company with a positive feedback of 200%.

- Negotiated partnership deals with external investors that expanded the organization's capital investment by 50%.

PROFESSIONAL SUMMARY

CORE COMPETENCIES

WORK EXPERIENCE

Created with

March 2019 - February 2020

June 2016 - December 2018

- Scheduled appointments and meetings for wrapping up sales deals that improved inflow by 60%.

LOGISTICS OFFICER

GOATMEATHQ

- Developed standard operating methods to manage activities effectively that reduced workload by 100%.

- Ensured accountability and timely delivery of company's products by improving delivery by 60%.

- Cross-checked products before the dispatch rider prepares them for delivery to clients with a time saving rate of 20%.

CUSTOMER CARE REPRESENTATIVE

DE-TASTEE FRIED CHICKEN

- Effectively managed customers complaint and questions generating 200+ positive responses.

- Converted hostile customers to loyal fans by incorporating professional calmness.

- Improved feedback to the manager by cutting down time by 80%.

- Spearheaded a team of 3 members that improved customer's retention rate by 60%. OND 2014 - 2016

Lagos State Polytechnic

Business Administration

- Microsoft Excel: Digital Nigeria

- Marketing the sales: Digital Nigeria

- Hubspot Academy: Online Sales (In view)

- Member: Teni Africa Foundation

- Mentee: MentorAfrica Foundation

EDUCATION

CERTIFICATIONS

MEMBERSHIP

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