MONIR UDDIN H: 718-***-**** C: 718-***-****

**** ****** ****** *****, *****, NY 10460

adozrn@r.postjobfree.com

Versatile employee focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments. Seasoned employee professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems. Strategic planning

Project management

Recruitment and talent development

Customer relations

Vendor sourcing and negotiations

Project controls

Multi-operations management

New product introductions

Inventory control

Multi-site operations expert

Customer-oriented

Revenue adjustments

Talented multi-tasker

Flexible thinker

Complex problem solving

Results-oriented

Customer needs assessment

Founder Chief Executive Officer of Limousine and chauffeur company • YouMatterLimo

Manhattan, NY • October 2016 to Current

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.

Supervised [Number] [Job title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues. Worked with [Type] customers to understand requirements and provide exceptional

[Type] service.

Developed team communications and information for [Type] meetings. Monitored social media and online sources for industry trends. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.

Professional Chauffeur • Sunnys Worldwide Limousine Queens, NY • August 2012 to December 2016

Demonstrating ability to deal peacefully with unforeseen circumstances or delays and used advanced driving techniques to better improve time management and safety. Assuring that the vehicle is maintained in excellent condition and cleaning regularly and In-depth knowledge of vehicle maintenance is applied. Drive V. I. P. to various destinations PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

upon request, with knowledge of various cities and efficient routes. Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectation.

Transported high-value clients with professionalism and discretion. Completed individual and business documentation on-time and with minimal errors. Stored passenger luggage and personal items with care for safety and security. Generated new business with marketing initiatives and strategic plans. Managed teams of drivers, shift schedules, and reservation calendars. Oversaw business operations, including hiring new drivers, maintaining performance and managing customer service.

Answered, scheduled and responded to reservation calls at specific times and locations.

Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.

Minimized mechanical issues by adhering to vehicle maintenance schedule. Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Monitored social media and online sources for industry trends. Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.

Store Manager • Melrose Wireless Inc

Bronx, NY • May 2009 to July 2012

Managed a team of over 5 employees, Planned various promotions and events for the store. Organized staff training and recruiting new employees. Assisted customers and addressed their concerns, Handled all merchandising, inventory control, ordering, cash control, and maintaining Special Achievements. Ran several successful promotions which lead to an increase in sales by 40%.

Store Manager • OPTIC WIRELESS INC

Brooklyn, NY • November 2007 to February 2009

Developed business strategies to raise our customers pool, expanded store traffic and optimize profitability. Met sales goals by training, motivating, mentoring and providing feedback to sales staff, Ensured high levels of customers satisfaction through excellent service. Completed store administration and ensured compliance with policies and procedures. Maintained outstanding store condition and visual merchandising standards. Reported on buying trends, customer needs, profits,etc. Proposed innovative ideas to increase market share, Conducted personnel performance appraisals to assess training needs.

Assisting Manager/Head cashier • DUANE READE PHARMACY 358 5th Avenue,New York, NY • March 2002 to October 2007 Assisted the Store Manager in motivating and inspiring the team to achieve store productivity goals. Helped Store Manager to analyze week to date, period to date, and year to date sales, and develop action plans to drive top line sales. Managed payroll budgets to ensure store's contribution is on target, ensured the individual and collective skills of the team are utilized effectively, and both the staff and customer experience is positive. Assisted Store Manager in recruiting and hiring appropriately to ensure store is fully staffed at all times. Effectively managed store operations, ensured consistency and compliance.

High School Diploma • Herbert H Lehman High School 3000 East Tremont Avenue, Bronx NY

Coursework in Business, Management and Communication 92.9 GPA

Member of the chess Club

Did not finish - Computer Programming • College Of Staten Island SI, NY

did not finish - Business Administration/Business Management • Kingsborough Community College

Brooklyn, NY

Spearheaded the first comprehensive quality survey of company products to inform product improvement initiatives and maximize customer satisfaction. Monir's outstanding client focus has led our branch to outperform others and surpass annual profit goals." - Suhail Khan, CEO OF OPTIC WIRELESS EDUCATION

ACCOMPLISHMENTS

ADDITIONAL

INFORMATION

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