DANIELLE

FAVORY

adozr1@r.postjobfree.com

260-***-****

Fort Wayne, IN 46807

SUMMARY

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

SKILLS

Quality assurance controls

Employee retention strategies

Managing medical practices

Policy and procedure development

Medical billing

Employee engagement

Employee relations

Customer demographics understanding

Project Management

Campaign development experience

EXPERIENCE

PRACTICE MANAGER 11/2016 to 05/2017

Saint Joseph Medical Group - Fort Wayne, IN

Oversaw 35 clinicians, assistants, technicians and office administrators.

Consulted with clinicians to develop business strategy.

Developed and implemented policies and procedures for the facility.

Complied with OSHA and HIPAA regulations.

Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.

Communicated with patients with compassion while keeping medical information private.

Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.

Motivated staff by offering direction and providing constructive feedback.

Ordered all supplies needed and kept tabs on inventory levels.

Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.

Implemented new hire training to further develop skills and initiate discussions on task prioritization.

Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.

Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.

Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.

CLINIC MANAGER 08/2012 to 10/2016

Planned Parenthood of Indiana and Kentucky - Fort Wayne, IN

Managed routine operations and clinical projects, including setting targets and performance standards in accordance with budget and with expert leadership of 12-person team.

Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.

Managed recruitment, hiring and training of staff on areas such as regulatory requirements and diagnostic guidelines for preventative reproductive health care.

Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.

Delivered income records, balance sheets and bvr documents to board to keep executives informed of all potential financial issues.

Communicated with patients with compassion while keeping medical information private.

Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.

Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.

Educated pharmacy assistants on medication assistance, ordering and insurance issues.

Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.

Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.

Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.

Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Implemented new hire training to further develop skills and initiate discussions on task prioritization.

Directed daily operations at 2 family practice clinics.

DISTRICT MARKETING COORDINATOR 12/2008 to 04/2012

H R Block - Ft. Wayne, IN

Increased New Clients by 46,% first year in management

Increased Tax Office Revenue by 22% firs year in management

Partnered cross-functionally to define business goals, social and digital marketing strategies and KPIs in support of business objectives.

Composed well-written copy to maintain compliance with corporate and legal guidelines.

Reported client activities from conventions and events to assist customer satisfaction.

Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.

Oversaw business communications and coordinated event promotion to increase brand awareness.

Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign effectiveness to clients.

Directed advertisement, banner and signage projects from conceptualization to final delivery.

Enhanced customer satisfaction ratings by managing client, tenant and vendor inquiries and discrepancies towards complete resolution.

Provided event planning for trade shows and vendor fairs to improve brand recognition.

Produced fresh content to supplement existing promotional and campaign inventory.

Developed key relationships with vendors, including printers and shipping agents, ensuring proper advertising execution.

Collaborated with team, to forecast optimal strategy based on sales and product profitability.

Mentored marketing personnel on best practices and protocol to maximize productivity.

Generated leads through strategies such as trade shows and drip marketing campaigns.

Certified Federal and Indiana Tax Preparer.

Office Manager

EDUCATION AND TRAINING

Ivy Tech Community College - Fort Wayne, IN

Technical Certification

QMA, 05/2007

Ivy Tech Community College - Fort Wayne, IN

Technical Certification

CNA CERTIFICATION, 05/2005

Indiana Wesleyan University - Marion, IN

Associate of Business Administration

Business Administration

ACTIVITIES AND HONORS

Attended Indiana Medicaid ICD-10 Training .

Successful completion of Federal and Indiana Tax basic tax courses.

AED/ First Responder Certified

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