Professional Summary

Work History

Abdul Gaffar

Address : Jalan Gunung Sahari 3/8C1, Jakarta Pusat, Indonesia. adozpf@r.postjobfree.com

+62–857********

Graduate with more than 14 years of Experience in Finance Dept.

Ability to handle multiple tasks and solve customer queries efficiently

Possess good customer service skills and ability to build and maintain good relationship with customer

Willing to work in a competitive working environment by accepting challenges of the new technology.

Smart at developing competency in managing operations, implementing and innovating strategies towards enhancing customer service.

An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organizational abilities.

Possess excellent listening and responding skills.

Reconciliation and audit of accounts.

Strong desire to learn.

Windows and Microsoft Office (Word / Excel & Powerpoint)

Ability to work independently in a team environment. Skills

Knowledge of Statutory Calculation & Reports like Provident Fund, ESIC, Profession Tax, TDS Challan.

Knowledge of Income Tax working like Salary Income Tax (As Per Indian Law) Housing Rent Exemption, Conveyance Exemption, Medical Exemption, Child Exemption Education, Section 80C, Section 80D.

Knowledge of form 16 and 24Q Generation and Electronic Income Tax Return Filing.

Knowledge of Loan and Leave Management.

Any Adjustment and Arrears Calculation in Employee Salary.

Tackle all Kind of Problem in Employee Payroll Management.

Reconciliations and audit of accounts.

Additional Languages Indonesian.

Accountant Executive. (Finance Department) 08/2014 to Current PT INSAN ASRI SEMESTA – Jakarta (Indonesia)

Handling Payroll of staff consisting of 60+ employees.

Training junior staff with the application of the new program and testing its accuracy.

Preparation of statement of cheques issued to suppliers.

Follow up payments from customers and making sure that all post dated cheques are timely deposited in the bank.

Reconciliation of all bank statements and deviations monitored.

Making sure that the funds are available in the bank accounts for honouring all the above cheques issued. Any shortfall of funds timely informed to the management and made sure the the funds are arranged before the cheque date.

Preparation of daily and future cash/bank flow for the management to keep an eye on funds requirements or excess funds.

Estimating daily, monthly and time framed cash flow analysis.

Keeping track of all Indian visa.

Processing all vendor’s payment.

Attending vendors queries and solve the queries daily. Key Account Manager 09/2011 to 08/2014

Friends Color Images Pvt, Ltd. Koper Kharine (MIDC)

Handling end to end process of bill printing, stuffing & dispatching for one of the esteem telecom client (Vodafone India LTD).

Internal & External coordination to ensure smooth functioning of process.

To ensure productive output from team by reviewing them daily and sharing feedback.

Handling client escalation and query in relate to process enhancement and new projects.

Preparing internal & external MIS for reference and analysis.

To ensure all the SLA are meet on a daily, weekly & monthly basis.

Co-coordinating with vendor to ensure the entire requisition place is available in advance.

Preparing PPT for review every quarter.

Coordinating with Courier to ensure end to end dispatch of bills.

Handling production in absence of production team.

Doing profiling for paper according to GSM for Kodak machine with using the software of Kodak as color tool kit, ICC profiler etc.

Customer Service Representative 08/2010 to 07/2011 Zain Telecom (K.S.A)

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Answered customer telephone calls promptly and in an appropriate manner.

Educated customers about the brand to incite excitement about the company’s mission and values.

Followed up with over more than 500 customers each week to verify that they were satisfied with service.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Communicated clear expectations and goals to each team member.

Worked with management team to implement the proper division of responsibilities.

Determined customer needs by asking relevant question and listening actively to the response. Fulfillment Associate 12/2007 to 08/2010

E-NXT Financials Pvt Ltd – Thane (Mumbai)

Receiving customers’ data from head office, every different region, I use to collate data as per customer value wise, for all region and distribute to agents as per capability, which helps agents to do future process.

Oversaw the daily performance of agents.

Presented analysis finding both verbally and in written reports.

Implementing new ideas for making data.

COMPUTER PROFICIENCY

PERSONAL DETAILS

Three Year Degree Course in Financial Accounting & Auditing from Mumbai University in 2009.

Higher Secondary School Certificate from Mumbai University in 2006.

Secondary School certificate from Mumbai University in 2003.

Operating System/ Platform: Window 94/2000/Win 7/Win 8/ Win 10/XP.

Word Processor: MS-Word 2000/2003/2007/2010.

Spreadsheet: MS-EXCEL & MS-ACCESS 2000/2003/2007/2010. GENDER - Male.

DATE OF BIRTH - 17-07-1986.

LANGUAGES KNOWN - Indonesian, English, Urdu, Hindi & Marathi. NATIONALITY - India.

PASSPORT No - S6655276

MARITAL STATUS - Married

RELIGION - Islam

DATE :

PLACE:

(ABDUL GAFFAR)

ACADAMIC QUALIFICATION

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