NAZIM ISLAM QURESHI

Savoy inn hotel ghala, next to airport, udhaybah 112, Oman

Contact : Mobile +968-********

E-mail : adozoj@r.postjobfree.com

SUMMARY:

A highly personable and sociable team member, benefiting from experience within the competitive hospitality and customer service industry that has required the ability to think on ones feet a high degree of numeracy and problem solving abilities, processing a determined approach in coping with long hours, prioritizing large workloads and meeting strict deadlines. Now I am looking forward to making a significant contribution within an organization that offers genuine opportunity for career progression.

QUALIFICATION:

Graduated with Three Years Diploma in Hotel Management and Catering Technology in the year 2005 -2006 with First class from Mumbai University India

Passed Higher Secondary school (Maharashtra State Board India) with Commerce curriculum in the year 2002 -2003 with first class.

PASSPORT DETAILS:

Passport No F8896053

Date of Issue 05/07/2006

Date of Expiry 04/07/2016

COMPUTER SKILLS:

Extensive knowledge of OPERA software, IDS Hotel software and working knowledge of Microsoft word, Microsoft Excel, Microsoft outlook, Microsoft Power point.

LANGUAGE SKILLS:

English, Hindi, Urdu and Arabic

WORK EXPERIENCE:

Presently working with Savoy Inn Hotel Apartment Muscat Oman

Worked with Grand Midwest Hotels and Apartments Dubai from 24th September 2012 to January 2014- PMS Opera

Worked with Crowne Plaza Hotel Alkhobar Saudi Arabia, Intercontinental Hotel Groups as Front office Supervisor from April 2011- till July 2012 - PMS opera

Worked with Royal Qatar Hotel State of Qatar as Front Office Assistant From

April 2008 to June 2010 – Fidelio Software

Worked With The Retreat Hotel Mumbai (Five Star Resort Hotel) as Front Office Executive from October 2006 Till April 2008.- Fidelio Software .

RESPONSIBILITY HEADED

Supervising check-in and check-out procedures are being handled with company standard.

Ensure that all procedures are carried out according to pre-set standards of the department.

Ensure the preparation associated with the services for VIP arrivals done with the proper way, starting from the transportation &welcome and escorting them to their Accommodation.

Organizing planning and executing operation with relates to guest.

Handling Reservations with Holiday Plans, Crew Bookings, F.I.T Booking, Corporate Rates, V.I.P arrivals.

Tackling Over -bookings and NO- SHOW reservations for efficient working of the Hotel

Taking care of cashiering concerning, Group bookings, Travel Agents, corporate, long stays (Monthly Bills) and monitoring all cash, credit card, foreign currency and company settlement transactions.

To provide professional and personalized service to all guests,Specifically VIP’s, Club Elite members, Long Stay guests and repeat Guests. To ensure that all the needs are met.

To be an ambassador for Guest Response, and Repeat Guest program.

Co -ordinate with guest relations for the guest comforts and the comments about their stay.

Analyzing Night Audit report

Preparing market survey report.

Coordinating with the head of the department for the department budget.

Implement cost control method applying better revenue generate strategy( up selling products)

Be aware of hotel credit policies, monitoring the credit limit for all in house guest and take necessary action.

ACHIEVEMENTS:

Secured highest mark in sales and marketing management in third year of hotel management

Awarded with best employee for giving brand hearted service in Crowne plaza at IHG.

THANKING YOU

YOURS TRULY,

NAZIM ISLAM QURESHI.

Contact this candidate