Pamela Hogan

***** ****** ***** ******* ***. ***

Ashburn, VA 20147

703-***-**** adozod@r.postjobfree.com

OBJECTIVE

To obtain an administrative position with a company where the opportunity to grow would be available and where my dependability and motivation would be appreciated.

PROFILE

Fifteen years of customer service experience

PROFESSIONAL EXPERIENCE

INTERNATIONAL REGISTRIES, INC. Reston, VA March 20, 2006 - present

Data Entry Clerk

Performed Data Entry, Typing

Processed on-line Applications from our clients

Evaluated Applications to ensure all information was complete

Supported our clients to resolve customer’s issues

Responded to E-mail Inquiries from our clients

Communicated and followed up with the company clients to insure customer satisfaction.

Filed Papers

Mailed Packages

HOME DEPOT, (Part-Time in the Evenings) South Riding, VA August 25, 2010 - March 30, 2012

Cashier

Operated Cash Register, Handled Cash, Credit Card, Check transactions.

Assisted Customers with loading carts.

Cleaned Register Areas.

GIANT FOOD STORE, (Part-Time in the Evenings) South Riding, VA June 28, 2008 - December 11, 2009

Cashier

Operated Cash Register, Handled Cash, Credit Card, Check transactions.

Assisted Customers with loading carts. Cleaned Register Areas.

Pamela Hogan Page 2

MEDICAL CREDIT SERVICES, Sterling, VA June 21, 2004 - March 15, 2006

Customer Service Representative

Handled over 25 incoming calls daily to resolve billing issues.

Made over 20 outgoing calls daily to collect money for outstanding medical bills.

Performed data entry to establish new patient accounts.

Managed and sorted mail.

Called insurance companies to verify patient’s medical insurance.

FIRST AMERICAN FIELD SERVICES, Sterling, VA October 21, 2002 - June 11, 2004

Customer Service Representative

Handled over 40 incoming calls daily in a fast-pasted call center environment.

Handled mortgage companies accounts.

Supported all administrative functions to resolve customer’s issues and the mortgage companies’ issues.

Communicated and followed up with the company contractors to insure customer satisfaction.

Scheduled appointments for insurance claims.

Interfaced with other departments to ensure that we had the correct property addresses to complete preservation work that needed to be completed by researching with maps and legal’s.

Addressed website inquires from mortgage companies within a 72-hour response time.

LOUDOUN HEALTHCARE, Leesburg, VA March 18, 2002 - October 14, 2002

Customer Service Representative

Handled incoming inquiries from patients and doctor offices.

Faxed results of patient exams to doctors' offices.

Located patient files to obtain their medical records.

Coordinated x-ray pick-ups for patients and carriers.

Communicated with the radiologist to obtain patient results.

Registered patients for outpatient services.

Pamela Hogan

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SPRINT PCS, Herndon, VA January 1, 1999 - February 1, 2002

Customer Service Representative

Handled over 50 incoming calls daily in fast paced environment.

Ensured customer satisfaction by handling customers’ network trouble reporting through communication with customers to identify and begin to isolate any network difficulties.

Used problem-solving skills to analyze the trouble type.

Coordinated repair activities through interfaces with other departments to resolve customers’ issues.

Supported Sprint PCS products and features.

Supported all administrative functions related to establishing services

for customers.

Established all required customer profile, credit, and service plan selection

and information.

Activated customers accounts, answered questions, and ensured

customers satisfaction all the time.

Addressed web site responses within a 24-hour response time.

LFC NATIONWIDE, Sterling, VA January 1, 1996 - December 20, 1999

Follow Up Coordinator

Made outgoing calls to company contractors to ensure that inspections were completed by the follow up date for clients in a timely manor.

Answered questions and concerns that the field inspector had to complete maintenance work and inspections on properties for the client.

Kept records of the property inspections performed by the contractors.

FARADAY NATIONAL CORPORATION, Chantilly, VA July 6, 1989 - December 16, 1995

Mail Clerk

Managed and sorted mail.

Mailed out credit cards via DHL, Federal Express, and First-Class Mail.

Wrote up shipping orders.

EDUCATION

Graduate of Broad Run High School

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