Development Operations Field Services

David M. Abell

Springfield, MO 417-***-**** *********@*****.***

Multi-Faceted Business Leader

Business Development Operations Management Customer Service

Accomplished leader with expertise in all facets of field services management, strategic planning, telecommunications, and inventory management. Skilled in providing strategic leadership of short and long-term goals to implement positive change and increase performance. Adept at leading high-volume operations, enhancing team performance through continuous training, and proactively identifying opportunities for development and advancement.

Performance Management

Customer Satisfaction

Leadership & Communication

Project Management

Process Improvement

Training & Development

Risk Management

Relationship Development

Fleet Management

Safety Compliance

Cross-Functional Collaboration

Multi-Unit Operations Management

Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), G-Suite, Oracle, CalAmp, Manhattan Scale Warehouse Management, Tableau

Professional Experience

Dish Network 2009 – Present

Operations Manager (2012-Present)

Head operations of the branch, including managing a team of 50+ direct and indirect reports and a fleet of 43 vehicles; manage all human resource functions, including hiring, training, and performance.

Effectively monitor availability of field resources to meet customer demands and drive service efficiency.

Lead and execute a range of company initiatives, while managing budgets, objectives, and goals.

Actively ensure office personnel adheres to safety practices and facility mandated safety requirements.

Identify areas of improvement by leading leadership development and conducting performance reviews, resulting in achieving the Distinguished Service Award in 2015.

Proactively maintain and optimize the local fleet of vehicles to meet and exceed efficiency expectations, while managing all aspects of facility, field, fleet, safety, warehouse, and inventory operations for all locations.

Develop strategic internal procedures for the processing and management of planning and budgetary data.

Provide process leadership across the region, reviewing succession planning and performance management.

Field Service Manager (2009-2012)

Managed and trained a high-performing team of 10 satellite technicians to achieve personal and company objectives, while overseeing and leading field operations.

Responsible for implementing a schedule for delivering company-mandated training and safety documentation.

Actively ensured and maintained compliance with safety and quality standards by conducting random, onsite inspections weekly.

Instrumental in developing, integrating, and managing a system for delivering salable and consumable products to remotely-based technicians.

AVC Global Services Group 2007 – 2008

Lead Communications Installer

Actively partnered AT&T Labs management to implement new infrastructure, such as fiber management systems; oversaw the installation of transmission equipment for relocation from other test lab locations.

Education

Business, Idaho State University

Awards & Honors

JD Power Award in "Overall Customer Satisfaction," Home Services Division, 2017-2019

Distinguished Service Award Recipient,2015

Recipient of Chairman's Award, DNS Installation Services Division, 2010

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