Tyesha Wilson

Customer Service

Motivated Customer Service Representative with over 6 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in english.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

Excellent

Customer Service

Excellent

Good telephone etiquette

Excellent

Cash register operation

Excellent

Customer relationship management

Work History

2018-06 - 2019-03 Cashier / Sales Associate

My Beauty, Hyattsville, Maryland

Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Connected with customers to support positive transaction experiences and address service concerns.

Helped customers complete purchases, locate items and join reward programs.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Answered questions about store policies and addressed customer Hyattsville, MD, 20785

240-***-****

adozm7@r.postjobfree.com

concerns.

Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions. Mentored new team members on POS system operation, customer service strategies and sales goals.

Kept shelves stocked with popular items by tracking trends and requesting new orders.

Assisted customers by answering questions and fulfilling requests. Worked closely with shift manager to solve problems and handle customer concerns.

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2015-06 - 2018-01 Cashier Manager

Shoe City, Hyattsville, Maryland

Built positive relationships with customers to increase repeat business. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Monitored areas for security issues and safety hazards. Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Trained team members in successful strategies to meet operational and sales targets.

Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

2012-01 - 2013-05 Server

Chipotle Grill, Washington, DC

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Explained menu items and suggested appropriate options for food allergy concerns.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Practiced proper safety and sanitation standards.

Trained and assisted new kitchen staff members.

Understood cooking techniques and fundamentals to maximize safe food handling.

Maximized sales potential by properly prepping, storing and rotating food products.

Handled portion control activities according to specified instructions provided by chef.

Worked in fast-paced environment with sense of urgency to serve guests quickly.

Prepared meals with special accommodations for those with allergies. Delivered instructions clearly and respectfully to avoid errors due to miscommunication.

Kept kitchen up to code for health and safety inspections.

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Education

2014-01 - 2015-05 Criminal Justice

Potomac State College - Keyser, WV

Additional Information

I have an amazing personality

Very outgoing

Very understanding

Hard worker

Great problem solver

Very dependable

Responsible

Encourage

Great team player

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