Student Teacher Contact Details
Resume:
CONFIDENTIAL PROFILE
OF
AMANDA MKENTANE
Position
Contact Details
adozgr@r.postjobfree.com or adozgr@r.postjobfree.com
Availability / Notice period
Negotiable
PERSONAL DETAILS
Surname Mkentane
Name Amanda
Identity Number 861**********
Date of Birth 27 November 1986
Nationality South African
Gender Female
Race African
Residential Address House No. 1, populier street
Delft South. Cape Town
Contact Numbers 076-***-**** / 081*******
Email Address adozgr@r.postjobfree.com OR adozgr@r.postjobfree.com
Languages IsiXhosa, English and IsiZulu
EDUCATIONAL DETAILS
Institution:
University of the Western Cape
Qualification:
Post Graduate Certificate in Education(PGCE)
Year:
Current
Institution:
University of the Western Cape
Qualification:
BA Degree (Psychology)
Year:
2013
CAREER HISTORY
SUMMARY OF CAREER HISTORY :
Company
Position
Period of Employment
SIMUNYE HIGH SCHOOL
STUDENT TEACHER
CURRENT
South African Depression &Anxiety Group (SADAG)
MENTAL HEALTH COUNSELOR
2020- 2021
Blue Label Connect
Customer service
2016- 2019
Tenacity
Customer Service
The Foschini Group (TFG)
Credit Advisor
Company Name
The South African Depression and anxiety group (SADAG)
Duration
January 2020 – January 2021
Job Title
Mental health counselor (Telephonic)
Duties
·
Providing telephonic counselling on mental health illnesses such as
- Depression, Anxiety, Suicide attempts, bipolar, panic disorder etc
- Doing mental health awareness in schools and communities.
-Providing counselling to students, in partnership with South African universities such as UCT, UWC,UPE,TUT etc
-Doing referrals to other mental health professionals such as psychiatrist and recommendation for suitable support groups.
Reason for leaving
Company Name
Blue Label Connect (Gauteng)
Duration
January 2016 – December 2019
Job Title
Customer Service Agent
Duties
· Handling and solving queries
- Establishing and maintaining good relationship with both old and new clients
- Managing turn-around time, feedback, exceed client’s expectations, while maintaining company's policy
- Managing all queries from all clients and provide timeous feedback
· Data capturing
· Payment arrangements
- Managing monthly airtime subscription to ensure that it corresponds with its payment
· Block and unblock accounts
· answering calls and logging calls
- Managing all calls and log them to the insight system
· Escalations
- Escalating queries to the appropriate departments
REASON FOR LEAVING
Company Name
The Foschini Group (Cape Town)
Duration
January 2011 – December 2015
Job Title
Credit Advisor
Duties
· Collecting outstanding balance on the account
· Payment arrangements
-Manage monthly payments to ensure that limit increase is accurate to due accounts
· Data capturing
· Answering calls and making outgoing calls
· Responding to emails
Reason for leaving
Relocated from Cape Town to Gauteng
Company Name
Monviso Sportswear
Duration
July 2006 – January 2010
Job Title
Auditor / Quality Assurance
Duties
· Check the quality in the production
· Approving the production and send it to the finishing department
· Give reports about production to the senior management
- Managing reports and conduct regular production audits
Reason for leaving
Further studies as a full-time student
REFERENCES
Company Name
South African Depression & Anxiety Group(SADAG)
Designation
CO- ODINATOR
Contact Person
MS S. SHEZI
Telephone Number
011
Company Name
Blue Label Connect
Designation
Manager
Contact Person
Mr T Mokoane
Telephone Number
Company Name
The Foschini Group
Designation
Supervisor
Contact Person
Mr X Mdingi
Telephone Number
Company Name
Monvisa Sportswear
Designation
Supervisor
Contact Person
Mr L Qoyi
Telephone Number
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