Stevie D. Hickman adozfz@r.postjobfree.com 770-***-**** Atlanta, GA

SENIOR IMPLEMENTATION ENGINEER

Delivering Value through Cost-Effective System Enhancements & Database Development Solutions

Senior-level resource with 18+ years of diverse technology and project management experience. Irrefutable reputation for strong leadership while steering complex objectives and providing on-time, within budget deliverables following client-defined requirements and specifications. Proven success record for system enhancements and solution automation that meet business needs and minimizes risks. A natural leader with expertise in the introduction of technology best practices, process strengthening, and positive change implementation.

CORE COMPETENCIES

Deployments Change Management Team Leadership Performance Optimization Business Analysis Epic Modules

Design Specifications Data Migrations Patient Care Applications Implementations Remote Hosting

Systems Integrations Solution Design Project Management Relational Databases Business Intelligence (BI)

Workflow Process Management & Improvement Database Development & Security

PROFESSIONAL EXPERIENCE

Software Development Manager NTT Data Tallahassee, FL Apr 2019 Present

Lead and supervise software development team members to promote automation, reusability, scalability, and security utilizing industry best development practices that efficiently meet business needs. Accountable for software program and project design, development, planning, management, and implementation.

Consult with program sponsors, participants, and stakeholders to review and approve proposals, goals, and time frames; assist Chief Information Officer with IT strategy, budget, and organizational business objective development.

Supervise development team daily activities and conduct personnel activities, including hiring, training, salary administration, and corrective action procedures.

Implement solutions to fulfill business requirements, new applications, and organizational integration needs.

Data extraction from Lotus Notes Database views, fields, and forms based on business requirements, and agile methodology

Extraction of Lotus Notes attachments utilizing Detachit application, scripting in Powershell

Migration of data to Microsoft Azure cloud solution, a load of data via custom DIP application

Systems Engineer Solesbee’s Equipment & Attachments (Contract) Douglasville, GA Jan 2019 Apr 2019

Manage multiple on-going project tasks with varying complexities. Partner and work in tandem with organizational teams to assess and determine solutions that ultimately meet or exceed business needs.

Strategically managed corporate Office 365 migration project efforts and integrated cloud applications; conducted meetings to determine project intent, gather requirements, and define budgets.

Coordinated projects between UK, U.S., and Germany, built strong relationships and drove technical tasks to upgrade Sage 50 to Sage 200 Software Suite.

Managed project schedules and timelines for new UK server implementation, proactively adjusted key milestones to meet project deliverables, and adhered to the defined delivery timeframe and budget.

Drove BI projects from conception to implementation, and utilized Microsoft BI to define organizational data, connect disparate data sets, transform & clean data, create charts/graphs, and provide visuals for data.

Held accountability for quality standards on all 2D & 3D CAD operations for manufacturing processes.

Implementation Engineer III Hyland Software Alpharetta, GA Oct 2017 Nov 2018

Performed 3rd party product enterprise solution implementations. Installed required software and delivered end-to-end system hardware and software technologies utilizing detailed implementation plans and project scopes. Troubleshot and resolved complex issues during implementation process to ensure steady-state environment.

Designed and built SQL database solutions (tables, stored procedures, forms, & queries), managed virtual environment (VMware & Microsoft Hyper-V) databases and Azure Cloud technology, documented client environments, and provided training to maintain seamless support team handoff.

Wrote complex SQL queries & scripts, managed end-to-end data migrations, data conversions, and data modeling tasks; conducted technical needs assessments, procurement & configuration, and database migration.

Developed detailed data migration plans, and created DTS Packages for Data Migration and Transformation; migrated various database environments between SQL 2000 to 2016 and Server 2003 to 2016.

Created configuration files to deploy SSIS packages across environments; executed data validation, data cleansing, and data verification tasks and identified data mismatches.

Integrated client environments and NetSuite Enterprise Resource Planning (ERP) to streamline critical business processes; designed, planned, and implemented Azure and AWS Redshift cloud solutions.

Engaged in SQL tuning techniques to maintain high performing production database environments to promote minimal to zero downtime, performed server configurations related to SQL installation and performance, configured web application properties, and resolved IIS web server connectivity issues.

Drove client planning and testing strategies to ensure successful solution implementations; completed SQL Server database maintenance and health checks during implementations.

Utilized collective measures to protect SQL databases from illegitimate use, malicious threats, created system logins, and granted permissions to ensure environment security.

Technical Implementation Engineer Lead McKesson Alpharetta, GA Apr 2012 Oct 2017

Accomplished medium-to-large-scale data migrations and implementations. Managed project business requirements through to solution delivery and engaged internal/external customers during planning and execution project phases. Guided technical tasks associated with conversions, interfaces, integration, environment readiness assessment, and installation.

Oversaw Horizon Patient Care software installation, testing, activation, and upgrade; managed issue escalation and resolution, custom solution development, and client infrastructure audits.

Contributed to AWS and Azure growth development efforts along with Azure and AWS Redshift cloud solution platform design and implementation.

Provided gap analysis and pre-contracting system analysis to scope customer projects; implemented and configured HBI contract management software for B2B.

Presented customer recommendations for hardware and software purchasing and licensing, assisted with identification budgetary considerations based on industry best practices and requirements analysis.

Integrated NetSuite records with third-party client application, diagnosed and engaged development team for product defect resolution, and created project documentation and customer required deliverable materials.

Senior Systems Analyst Horizon Software Duluth, GA Jul 2008 Mar 2012

Analyzed, evaluated, and coordinated business process requirements. Implemented practical solutions to fulfill business needs and ensured quality standard compliance. Liaised communications between end-users, leadership, and vendors.

Worked with Virtual Machine Manager on various platforms, and troubleshot Java web-based applications, Fastlane, and OneSource (both applications interfaced with SQL Databases) issues.

Served as lead engineer for Central Warehousing and Kitchen logistics software implementation and configured SQL Express back-end databases for POS terminals; installed all software releases and critical updates.

Conducted year-end data migration and data archiving; defined migration path, strategy, and method with SQL, and performed full database instance backups.

Coordinated data imports for multiple projects, utilized change management processes to control environment modifications, and tracked projects in Net Suite Enterprise Resource Planning tool.

TECHNICAL SKILLS

Database Technologies: SQL Server 2000 - 2014, T-SQL, Python, Oracle, MySQL

Operating Systems: Windows Server (200*-****-****) & Desktop OS, Mac OS, Debian Linux, UNIX

Enterprise Software: SharePoint Server, MS Exchange Server, Hyper-V, vSphere/ESX

Networking/Telecom: Citrix NetScaler, Zen Load Balancer, DNS, DHCP, Active Directory

Other Applications: McKesson OneContent (formerly HPF), Kofax VRS, Paperstream, Right Fax, Metatech, OnBase, Azure, SSIS, LDAP, IIS, NetSuite, Jira, ERP, Cerner, EPIC, Crystal Report, AWS Redshift

EDUCATION & CERTIFICATIONS

Master of Business Administration in Technology Management Herzing University, Atlanta, GA 2012

Bachelor of Science in Information Technology Herzing University, Atlanta, GA 2008

Certifications - MCP Windows MCP server Net+ Omni-Tech, Atlanta, GA

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