Faavae “Kalani” Fualaau

** * ****** *** #***

Las Vegas, NV 89123

adozcz@r.postjobfree.com

Home: 206-***-****

Cell: 206-***-****

●Excellent communicator with exceptional organizational skills; variety of experience in communicating with different audiences in various settings. Organizational skills improve company goal attainment.

●Superior attention to detail; familiar with ‘mission sensitive’ information and documents. Trusted with leadership position in the enforcement of work place policies and procedures.

KEY SKILLS

●Oral & Written Communication

●Performs well in fast paced environment.

●Excels in group & individual work

●Keyboarding (60wpm 1500kpm)

●Self-Motivated

●Organized

●Microsoft Office (Word, Power point, Excel)

●Quick to learn new systems

●Detail Oriented

PROFESSIONAL EXPIREENCE

Extra Mile Chevron - Seattle, WA 01/18 – 02/19

CUSTOMER SERVICE SPECIALIST

Provide excellent customer service in a friendly and cleanly environment

Key Results:

●Greet greeting customers and making them feel welcome.

●Assistant assisted vendors with products that were coming in and that were going out.

●Maintain a cleanliness and friendly environment for customers

●Prepared prepared hot food on a timely manner according to Health Department Standards.

●Organized shelves with rotating and restocking.

●Maintained a high level of professionalism and customer service focus at all times.

United States Seafood – Seattle, WA 03/17 – 11/17

GALLEY ASSISTANT/HOUSEKEEPER

Assists in maintaining sanitary food handling, preparation and storage methods.

Key Results:

Prepared all food prior to each meal.

Performed all cleaning duties within the inner kitchen area and outer galley area.

Responsible for opening ship store to crewmembers during the established vessel times and tracking crewmember purchases for Chief Steward.

Maintained company-established galley rules to enhance comfort and cleanliness of all.

Aramark, Convention Center - Seattle, WA 11/15 – 10/16

ADMINISTRATIVE ASSISTANT

Perform daily administrative and miscellaneous tasks for the Uniform Room, Human Resources, Operations, and Accounting departments.

Key Results:

Manage current Bus Voucher Program and policies for all Aramark employees.

Design & Printing of food label cards for all Aramark and Washington State Convention Center events

Organize and maintain uniforms of all Aramark and Washington State Convention Center employees, including locational tracking and physical upkeep.

Home Caregiver – Tukwila, WA 09/11 – 07/18

CARETAKER

Assisted with daily tasks client requested.

Key Results:

Preparing meals for the day (breakfast, lunch & dinner)

Administer daily medications

Assist with bathing and grooming

Maintain cleanliness of dwelling areas

Transport to and from doctor appointments

Affiliated Computer Services – Federal Way, WA 05/11 to 11/12

CUSTOMER SERVICE REPRESENTATIVE

Answer customer questions and take care of customer complaints, with the goal of ensuring a positive customer experience.

Key Results:

Assisted in handling customer inquiries.

Provide customers with product and service information.

Process orders forms and applications.

Identify and deescalate customer issues.

Handle customer billing questions.

Pacific Monarch Resorts – Renton, WA 09/05 to 04/09

OWNER BUSINESS SUPERVISOR/ADMINISTRATION ASSISTANT

Developed new programs within my department to meet daily and weekly quotas. Developed a strong team of representatives to sell current packages.

Key Results:

Greet Guests/Vendors as they enter building with a friendly and welcoming demeanor.

Answered inbound calls from clients/vendors and directing to right department.

Data Enter new leads as they come in.

File completed hard copies of reservation.

Maintained order with sales representatives while dealing with troubled clients.

Recruited, hired and trained new marketing representatives.

Increased sales revenue by 100% since 2005.

EDUCATION

Seattle Central Community College – Seattle, WA

G.E.D., 2001

American Samoa Community College – Iliili, AS

Basic studies, 2004 - 2005

REFERENCES

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